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Urban Dog Training Contact Information and Customer Reviews
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Reviews (21)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
Urban Dog Training has been praised by many for its excellent and knowledgeable trainers, who are passionate about dogs and their wellbeing. The team is highly recommended for their ability to successfully handle separation anxiety issues and are recognised for their invaluable help in training dogs to be happy and confident, teaching owners to understand their dogs better, and creating an unbreakable bond. Many customers have shared that the skills they have acquired from Urban Dog Training have significantly improved their dogs' behaviour. However, some customers have expressed dissatisfaction with the school's customer service, especially in relation to class postponements due to weather, and some incidents of perceived unprofessionalism. The team's approach to customer service and their contingency plans for weather disruptions may be areas for improvement. Despite a few negative experiences, many customers continue to have a high regard for Urban Dog Training and consider it a must for all dog owners.
Last Updated: 2023-10-18


All reviews

  • L Queen
    Reviewed on Google

    Great people trainers.

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  • Peter Bainrot
    Reviewed on Google

    Excellent training for both dog and parent. The skills you learn will set you and your dog up for plenty of success.

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  • April C
    Reviewed on Google

    Great tips and knowledge, no tact or facilitation skills. My husband is on the Autism spectrum and while taking our dog to the play group, he accidentally used the wrong word to describe our beloved fur child’s situation. Something common for adults on the Autism Spectrum, I jumped in gently to point out my husband had used the wrong word, which would have clarified the matter. Sadly the teacher Paul cut me off in a rather aggressive tone and I decided such a poor attitude was not worth my time. Be careful before you judge I think is the takeaway here. Not all disabilities are seen.
    Won’t be back!

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  • Brett “Bali Straddie” Morgan
    Reviewed on Google

    What a great experience for you and your dog. Reward positive based training easy to follow with experience enthusiastic teachers. This is a must for all puppy and dog owners.

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  • Lesha Mohan
    Reviewed on Google

    Do yourself a favour, and find genuine caring trainer and schools for your puppy instead of a company just after your money. My puppy had an accident so could not attend the school. They ignored my request for a refund and showed no compassion towards the emergency. Ignored us and kept the money even though my puppy could not attend classes due to an accident. Disgusting. No ethics, no morals, no compassion.

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  • Alison Boyce
    Reviewed on Google

    We have our Happy Dog back again thanks to the Urban Dog Team!!! Thank you so much to the team at Urban Dog Training for helping us with our boy’s separation anxiety issues. We moved from a house to our apartment a couple of months ago and our boy Bruno (aged 8 months at the time) would not settle at all!! He was constantly barking when we left him alone (6 hours of continuous barking!). He was even stressed when me and my partner where in the apartment with him. If one of us left, he would cry at the door. We had attended Puppy School, Basics and Clicks and Tricks with our boy Bruno at Urban Dog and had learned there that these types of issues tend to not get better on their own and can get worse very quickly without the right help, so we contacted the Urban Dog Team ASAP and explained the situation. Danielle recommended a private consultation. Danielle and Paul came out and assessed Bruno we did a few different exercises and Danielle made an assessment. Danielle and Paul left us with A LOT of information and new house rules for us to put in place for Bruno to help with his anxiety issues. I felt like Danielle and Paul actually cared about Bruno getting better and it did not seem like it was just a job for them, they genuinely wanted to help Bruno get back to being not just settled on his own, but happy on his own. Danielle and Paul kept in touch over the next couple of weeks to ensure everything was going well and they came out a couple of times more to see Bruno’s progress and give us more tools and information on how to continue getting Bruno back to being happy on his own. It was a very stressful time for me and my partner, but Danielle and Paul made it so much easier, especially reaching out and keeping in touch to make sure everything was still going well. Around 6 weeks later it seemed like everything we had done was finally paying off and Bruno could be left completely alone, he wasn’t just alone and not barking he was alone and playing with his toys himself, doing his puzzles, eating, and sleeping in his crate. He wasn’t even sitting at the door sad anymore. Its been 2 months now and Bruno doesn’t care about me leaving, When I am leaving the house in the mornings he is already under the bed asleep or in his crate when pick my keys up and put my shoes on he doesn’t even budge. He is getting better and better and other aspects of his training and behaviours are improving as well. It’s a massive difference to how he was a few months ago. We are still working with the Urban Dog Team and have enrolled in Recall class. Bruno still has a long way to go with some other training, but I am confident we will get there when we follow exactly what the trainers say to do. Every time we follow the advice and stick to it, it WORKS…even if it takes a bit of time. We are so happy to have Bruno settled and will be forever grateful to Danielle and Paul and Narelle for all their help and advice. They do really care about the dogs they train which I think makes such a difference! Thanks so Much for your help, from Bruno, Alison and Sean.

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  • Jordan Earl
    Reviewed on Google

    Danielle and Paul are extremely knowledgeable in what they do and the only reason there are SOME stars given. Unfortunately my issue comes down to the customer service experience provided with Urban Dog Training. They don’t seem to understand that when people sign up for a class it’s because they can only attend that time frame. For a 6 week course, they have cancelled/postponed classes 8 times now due to weather. That has been ample time to try and find an alternative venue however failed to do so. When trying to request a partial refund (I’m not about not paying for service), they have blatantly refused saying I agreed to the postponing/catchup classes offered in the beginning. I’m not denying that either, however I also didn’t anticipate 8 weeks of delays and can no longer attend due to other commitments. Do yourself a favour and check with other companies first about their venue in case of bad weather.

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  • Paula T
    Reviewed on Google

    I’m very disappointed. I vetted this school, socials, website and videos of how they train. But to see in person how they handle what must have been a 10 week puppy barking in class was disgusting. Stomping your feet and screaming “hey” only to have the puppy panic and start screaming in fear. You should be ashamed that this is how you are handling young puppies still learning about the world and building their confidence.

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  • Emily Henry
    Reviewed on Google

    Extremely overpriced and unprofessional, will not refund, will cancel every time it rains (apparently puppy’s can’t get wet), the owner and her husband will spend most of the time talking about how wonderful they are at training dogs and you will know more about the owners health than you will know about obedience training, if you are three (yes three) minutes late, you will not be allowed into your class, and if all of that is not enough, the owners husband squeezed my puppy to quote “calm her down”, my puppy yelped and whimpered, but apparently “he didn’t hurt her”. I do not want anyone else to be ripped off the way I was, I did ask for a refund for the remaining courses, but was told it is in the contract,… I didn’t know animal abuse was apart of their training methods. Do yourself a favor, if you get a new puppy, enroll them in a basic obedience course with your vet and then give CLEAR Dog Training a call, you will learn more in 2 sessions with CLEAR than you will in 7-8 sessions with Urban. I would have really liked an apology and a refund, but that never happened.

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  • notsAhsoJ
    Reviewed on Google

    Im really unhappy that my 6 week course has been postponed 7 or 8 times already and im only 3 weeks in. There needs to be a contingency for when it rains or its windy! Initially i signed up because completion of the basics course was required to move on to another course but im going to have to look elsewhere unfortunately

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  • Jo Gamble
    Reviewed on Google

    We have just completed the Urban Dog Basics Course and it was excellent! We have a Rescue Dog and the environment itself was a bit too overwhelming for him when he attended his first class, Paul and the team did everything possible to help us keep him calm and comfortable.

    We needed to test the waters with our Zac, but we decided it was a bit too much for his anxiety, so we continued to attend the course each week without Zac! To be honest, attending the course without my frazzled dog was the best thing ever! As I was able to listen, learn and concentrate! We have really come such a long way with Zac just implementing the steps we have learned every week, its been incredible.

    Paul runs such a brilliant class, he is so full of information and its very obvious that he is truley there because he is so passionate about dogs having a wonderful life with their owners. I would not hesitate to recommend these guys for any dog training needs you have.

    We will be signing up in 2022 with Zac for the Reactive Dog Training as I know we will get a lot out of this also.

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  • Des Tan
    Reviewed on Google

    A must for all dog owners.

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  • Andrew Hillhouse
    Reviewed on Google

    Great Team. Great Trainers. Great fun for your fur buddy.

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  • Tess McGilp
    Reviewed on Google

    sound and solid information to teach the dog handler to train their dog to be happy and confident, a good canine citizen..current methodology.
    My third pup on this journey. Highly recommened.

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  • Edith Steele
    Reviewed on Google

    Very organised, step by step instructions which are verbal as well as in written form.
    A range of courses are available as well as a free puppy playgroup.

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  • Sea Hunt
    Reviewed on Google

    Very informative trainer. We will go back for the second week.

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  • Leo T
    Reviewed on Google

    Hello, we were recently enrolled in a puppy school course and were promised a makeup lesson by Narelle, and a certificate reprinted with the correct names however have not received either of these despite multiple attempts of contact and reminders. This is extremely disappointing and not the service we paid for.

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  • Shibu Moothedan
    Reviewed on Google

    It was a money and time waste business, only a short time with dog training and not seen any progress in my dogs behaviour, you tube videos benifits better than their training.

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  • Andrew Birch
    Reviewed on Google

    All the trainers know what they are talking about and have a passion for dogs. They’re really good at explaining the logic and science of how to train dogs and helping owners understand how dogs perceive and interact with the world.

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  • Carina Walkner
    Reviewed on Google

    There are no words to describe how Danielle and Paul (+ all the other lovely staff members) have helped me understand my dog and what an unbreakable bond this understanding has formed. She is now (4 years old) one of the most beloved, well-behaved and funny dogs around, always welcome everywhere, a pure joy and easy to take care off. It is such a great value to my life to not only have a pet but also this connection to her and to be able to fully trust that she will listen when I need her to. This trust has formed the best outcome for both our lives: I can take her places and relax and she has the greatest gift all beings should have – freedom.
    So if you are looking for a dog school that teaches you how to live with a dog and create mutual benefit for both lives (instead of just owning or commanding) – this is the place to go.
    It will take some effort for a few months but what you get out is well worth the input!

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  • Jessica

    Best of the best dog school in brisbane. My dachshund of 10 years was the most beautiful, non-aggressive, friendly dog. We both had full trust in each other and had the happiest life. I put it down to starting his life with urban dog training that taught me how to shape him the best possible way.

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