Petbarn Frankston believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
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Mila Giganti Curchod
First Review
Went back recently
Helpful ReviewPrices are astronomical compared to what one can get in other pet shops
Sorry, unable to buy anything
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Kasia Kazimierczak
Very friendly staff and well informed about their products
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Ally Reign
We love this store! The range is so good my shepherd absolutely adores the raw fish skin sticks and the huge bully sticks they sell here. And everyone is always super helpful.
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Marline Galpin
Very helpful with items for my new 8 week old puppy thankyou .
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Pat Boyd
Members get good discounts. Just check final price against other retailers as sometimes prices are higher.
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Wayne Douglas
The assistant at the register, was kind enough to let me know I could buy a 2nd bag of the dog food I was purchasing at half price. Very thoughtful
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V Wheeler
Extremely over priced but they do honour the price matching which means $60 saving on a bag of dog food
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Bruce Bird
in and out quickly with what i needed..
Helpful Reviewbetter selection in reptile supplies would be nice… acres for dogs n cats n about 4ft for reptiles
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William Hooke
Staff member was very helpful with located the products I needed 👍
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Kerryne Fraser
Great staff good advice when required
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Belinda Taylor
I visited the Frankston Pet Barn store yesterday and received the worst customer service. I was the only person in the store and the person at the counter could not be less interested in serving me. The shelves were half empty and the sales person was rude and unhelpful when I asked if they had the product in stock. I left without buying anything and ordering it online for same day delivery. After an email saying it was on its way and 3 calls to the store that were not answered, it never turned up. I called customer service and they told me it was never in stock and refunded the money. The customer service person only processed the refund and was no help in finding replacement food. I will never shop at Pet Barn again as this type of service is absolutely disgraceful.
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heather pullum
Great products, a bit pricey but has knowledgeable staff member Helen. Very polite and friendly
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Grant Cooke
Great service
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Debbie Cincotta
Priced matched, fantastic service
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Tamara Spinelli
This place is great, they give great advice and willing to help when needed. I go here for alot of my pet products.
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Wil Newton
My dog loves it. Ruff said.
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Grace Green
Product excellent. Staff helpful.
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Catherine Gleeson
Never have the things I need in stock. Not enough staff.
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Greg Goodwin
Great
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worb radar
Good service
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Daryl Hall
Great service, Kayla was awesome, found what I needed even though my description was terrible.
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Simon Pazdera
A Good Selection of everything 👍👍
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Jules
Friendly- great treats
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Barb Traeger
Very friendly service.
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frank howlings
Alwayshav what I need
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Chris Worger
Professional, friendly & knowledgable service, as always!
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Amy Lee carter
Closed before the store was even supposed to be then when going to walk to the door a worker says “don’t even bother it’s closed” terrible service
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Carly Phillips
Amazing service from Petbarn today! Living under lockdown in Victoria meant I couldn’t shop in store, and Australia Post is experiencing delays, which meant my products wouldn’t arrive for 7-10 days. Instead, I selected Same Day Delivery, and the products were delivered via Uber within 90 minutes. Amazingly quick and easy.
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Jessica Emeny
Lovely staff so much stuff you can buy and great atmosphere
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Misty Barratt
Always awesome customer service from all staff , however Kayla a stand out friendly helpful great knowledge fantastic well done !!!
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June Heynsbergh
Spoke to someone named Chris on the phone. I’m actually so mad about a comment he made.
Helpful ReviewMy family dog had a huge panic attack before going to the vet so we needed something to help calm her down. I called up and asked for the adaptil spray to be put on hold along side some calming tablets. After speaking to my vet about it they offered the calming tablets and said to get a bandana too to spray the adaptil on and tie around her. So I called back asking to put a Bandana aside too and not to worry about the tablets. Chris then had the audacity to rudely say “Just letting you know we don’t do personal shopping for people but I’ll do it this one time” I was so shocked! I then explained its for my brother in law to come pick up as he doesn’t know what to ask for and we needed it right away and he goes “that’s fine we just don’t do this especially when we are busy, that’s why we have click and collect” I couldn’t believe he had the nerve to say this to me especially when I was already stressed out about my dog and i had explained this at the start! I am a customer! And I already had explained we needed it right away, I don’t know how long click and collect is going to take. My brother in law then went in to purchase it and they were rude to him saying they are busy (there was no one in the store). First and definitely last time we will ever purchase from this rude company! You need to do a refresher on your customer service! I use to work with a company like yours and I’d get my arse kicked if I ever spoke to a customer like that. Absolutely disgusting!
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Petbarn Frankston
Hi June,
Thank you for your feedback. We are sorry to hear of your experience in one of our stores. We will be forwarding this on to our team.
If you have any further information, could please email us at info@petbarn.com.au along with your contact details, and one of our friendly customer service representatives will then get in contact with you.
Regards
Helpful ReviewThe Petbarn Team.
Debbie Jessop
This was my first shop instore and unfortunately there was a price discrepancy of the Maxi Royal Canin Puppy Food I purchased.
Your website advertises $52.99, shelf label was $61.99. The team member who served me was friendly about it, however I had to bring up the website on my phone to be charged the correct price (even though she knew it was $52). I was informed that PetBarn does online sales only. *There is no mention of this on your website at all…
I would have been overcharged if I had not browsed your website earlier in the day, it has put me off buying anything instore.
I have written this review as I think customers need to be aware! 😳
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Petbarn Frankston
Hi Debbie,
Thank you for your recent inquiry in regards to our prices. Prices will sometimes vary in store from online as from time to time we need to clear our stock from our stores or our distribution centre’s in order to make room for new products. We do this by discounting the prices on certain products.
We are working on this to ensure a closer price range between stores and online. Most businesses do offer different pricing between online and bricks & mortar, similar to how we generally have different online promotions to what we have in stores.
We will also be sharing your feedback with the team and apologise for any frustration caused.
The Petbarn Team.
Helpful ReviewTahlia Moussa
I attended the store in search for a tank set up for my office, I was served by a lady named Kayla. Her service was beyond exceptional. She confidently answered my 100 questions and totally understood I am a beginner and a first time aquarium owner. Kayla went out of her way to fulfill my requests. Overall the staff in store are extremely helpful and educational.
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Pamela Hawn
Pleasant staff and very helpful
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Jenna Patan
They have a really well stocked range of pet food and staff are always friendly and wrong to help. I love the click and collect service offered here, plus the $10 same day delivery on in stock items if you place your order before 4pm – they use an uber delivery service with real time updates, it was excellent.
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sheryn watts
Lovely staff
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Mel R
Always enjoy visiting. Staff here are so friendly & helpful!
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P Wenning
Would not give a coin for trolley or assist to transfer heavy goods to my car. Poor service.
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Chris Phillips
Saw a Petbarn ad on Facebook saying 40% off (large font), online and in store (then in tiny font “selected products”). Visited the Frankston Power Centre store and took some dry cat food and litter to the register. The food (Royal Canin) was advertised on their website as $32.99, a saving of around $10 off regular price, however I was told by an unfriendly staff member “Helen” that it was full price. Apparently the saving only applies to online purchases. Helen said they would price match (their own items!) if I showed her the website ad. When asked if she had it on her computer she said it wasn’t their policy to do that as they were too busy. Finally I left with my goods after paying the reduced price but I don’t understand why Petbarn is discouraging shoppers to go online rather than support their store staff. Admittedly the staff member I dealt with is generally always unfriendly and their prices are always higher than Petstock but the store is in a convenient location. From now on though, I’m going the extra KLM’s to Petstock where the staff can’t do enough to help you and never make you feel unwelcome! Big thumbs down to Petbarn.
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Jess Benoit
Standard big brand pet store. For some reason the shelf is always empty regardless of what I want. Was impressed when they could find one of the products out the back for me though. Prices are quite high for what I would assume would be big buying power as they are a large chain. Have had an incident with poor customer service in the past but the manager was wonderful and really seemed to care.
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karen68j
Great Shop. Got our new Puppy Tag engraved😊
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Boogerbirdy
Friendly staff, great variety of products
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denise scott
The worst service I have ever had, lady was so rude… will never go back!
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Petbarn Frankston
Hi Denise,
We are really very sorry to read your review. We would like to hear more about what happened, to be able to follow it up with the team.
Are you able to please reach out to our Customer Service team on 1300 655 896 (press 5) or email – info@petbarn.com.au .
We look forward to hearing from you
Helpful ReviewThe Petbarn Team
Ken Eustace
Some nice specials to be found
Helpful ReviewThe fur children got a new toy to kill
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Jenny Wells
Helpfull. Friendly.
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Elffin
Love being able to bring my furbaby on and try dog clothes on
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Tony-Nancy Maxwell-Campisi
Frisbee time for puppy
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Stephanie lylak
Good place to come for your pet needs. Staff are friendly and pets definitely welcome
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CUUME
My pet fish is called jason and he is very sexy. Sadly jasons boyfriend elliot died so i cried. jason took a while to recover but at the end, he was better. Rip eliot u will be missed <3
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Elizabeth Margaret
Good staff with fair knowledge
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David Rowlands
not bad for a birthday treat for your dog 🐕🐕🐕
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Caitlin Mooseek
Super helpful staff!
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Chris Moore
Staff very knowledgeable.
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aussie10077
Good
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Jon Omega
Always friendly staff and if they are priced higher than a competitor they match/beat it
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Alan Thorpe
Good ✔️✔️
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Leila Unthank
I always buy my food from here and the staff are really lovely too🙌
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Juan Roman
Good shop for your pets.
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Rachelle Dowdy
Always full of stock always get discounts from their points reward system and always walk out happy and comfortable with our pet supplies and food.
Helpful Reviewthey are a great well organised business thank you very much specially during Covid times
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Joey Stewart
Love this store. Just a heads up though the aquarium section is closed off for now
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Mila Giganti Curchod
Hello everyone: went this week as I wished to have a look around and also place an A4 ad for Puppy Training and Pet Minding – which I am not only qualified to do but, I have top references and very loyal clients for more than 10 years. I was told by a lady employee (who was far from friendly) that as Pet Barn policy NO adverts of any kind can be placed on their notice board. So, I asked her why? and she just followed orders -so, this is the way Pet Barn operates. I told her that it is very strange that Pet Barn does not suppor members of the community as we live in Frankston: she said nothing and I told her I was going to contact her HO. I did write an email explaining the above and, sent it few times. I got no written reply but, their logo and phone no. – Hence, no Customer Service of any kind and total lack of communication skills. Very disappointing to say the least as this is unacceptable behaviour.
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JULIE ANDERSON
Helpful staff and huge shop.
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blueyepaul
Over priced, but close to me.
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Anthony Mills
Great service
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Anthony Seal
Best place to shop for all your pet needs great products and a good range of brands
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Lee-anne Bekker
The variety of fish is beautiful
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Bonnie Priestley
After visiting this store a couple of months ago, I was disappointed in my experience. I phoned ahead to check if they had a multi vitamin powder for my reptiles, the woman on the phone confirmed that they had. I drove down, expecting to be greeted and assisted when I walked in but no the staff were talking to each other over me. Not great service in my opinion. Then I found the “powdered” multivitamin myself, brought the product, went home and discovered a lovely maggot on the inside of the packaging. Absolutely disgusting, and where’s there’s one there’s always more. Not only that but the “powdered” multivitamin was more like blended herbs that my lizard wouldn’t touch.
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Catherine & Peter Shrubsole
Very helpful staff and great stock
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ethan harris
Wonderfully friendly staff
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Bree0876
Large store. Lots of products to choose from. Staff were helpful and friendly
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Trina P
Prices are a bit high , big store, variety of treats, foods, toys and necessities for pets
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Esma Sameer
Best pet shop and very clean
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Suzy Baddock
Great selection and reasonable prices.
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Shane Peirce
Great staff great value
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marie oneill
Easy website and delivery
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Michelle Hill
Too expensive
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Callum Guiness
Staff are lovely
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Marleen Ling
Expensive
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james mcmullan
Great shop. Plenty of stock
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Andy Mckendry
Friendly service and always have a treat for my pooch
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Rachael Williams
Nice and spacious, staff are super friendly and kind to both me and my pup
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Lachlan Goetz
Friendly staff
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nealjonathon “Narna’s”
Not helpful at all staff member said she didn’t know anything about fish or related items, basically fobbing us off. Will not be back and advise others that if service is what you want you won’t receive it here!!!
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Petbarn Frankston
Hi Nealjonathon,
Thank you for taking the time to leave us with your experience. We are sorry to hear it was an unpleasant one, and will be passing this information on to the team, please feel welcome to send through any further details around this, to our Customer Service team on info@petbarn.com.au
Thanks
Your Petbarn Team
Helpful ReviewAli Mather
Fantastic service, both guys I dealt with were really helpful 🙂
Helpful ReviewWell done, nice to see good customer service is still a thing.
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neil hume
Still operating no fish.
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Helen
A really good store. Got a great special on Breeders Choice cat litter and bought a brush and cat toy with catnip. The staff member was very helpful and friendly. I much prefer to shop in-store rather than on-line so I can have a good look around.
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Business ID: 15134
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