Frequently Asked Questions For Pet Owners

Can a business remove my review?
It’s essential to remember that while you have the right to express your opinions through reviews, it’s equally important to maintain a respectful tone towards the business. Considering that other pet owners may refer to your review in the future, we encourage constructive feedback. Offensive or repetitive reviews may be subject to moderation or removal at the discretion of The Pet Community administrators.

At The Pet Community, we uphold the principles of transparency and integrity. Therefore, we refrain from removing negative reviews unless absolutely necessary. It’s worth noting that businesses do not have the authority to remove reviews left by users.

Additionally, some businesses may choose to respond to reviews, offering their perspective. If you have an account with The Pet Community, you also have the option to respond to reviews.

Why can’t I see opening hours for some businesses?
Not all businesses provide their opening hours on our platform. We recommend reaching out directly to the business for their current operating hours. This ensures you receive the most accurate and up-to-date information.

I can’t find the business that I want to review
We encourage businesses to showcase their services on The Pet Community, enabling users like you to leave reviews. If the business you’re looking for isn’t listed, you have a couple of options. Firstly, you can request the business to join our platform so you can review their services. Alternatively, you can reach out to us through our contact page to request the addition of the business.

How can I trust the reviews on The Pet Community?
The Pet Community values the authenticity and trustworthiness of reviews. We employ various measures to ensure the integrity of our platform, including verification processes and moderation of content. Additionally, we encourage users to provide detailed and honest feedback, contributing to a reliable source of information for fellow pet owners.

Can I edit or delete my review after submitting it?
Yes, you can edit or delete your review after submission. Simply log in to your account on The Pet Community with the same email address, navigate to the review you wish to modify then select the appropriate option. Your updated review will be visible to other users once it’s approved by our team.

What should I include in my pet service review?
When writing a review for a pet service, it’s helpful to provide specific details about your experience. Consider mentioning aspects such as the quality of care provided, the professionalism of the staff, cleanliness of the facility, and any notable positive or negative experiences. Including relevant information will assist other pet owners in making informed decisions.

How long does it take for a review to appear on the website?
Reviews submitted to The Pet Community undergo a verification process to ensure compliance with our guidelines. Typically, reviews are published within 24 hours after submission. However, this timeframe may vary depending on the volume of submissions and the complexity of the review.

What should I do if I encounter a problem with a pet service listed on The Pet Community?
If you encounter any issues or concerns regarding a pet service listed on our platform, we encourage you to reach out to us promptly. You can report the problem by using the ‘Improve this listing’ button found on each listing, providing detailed information about the issue you’ve encountered. Our team will investigate the matter and take appropriate action to address your concerns.