Animal Emergency Centre is featured on The Pet Community as a trusted provider of vet services.
Animal Emergency Centre Contact Information and Customer Reviews
Find essential contact details and read reviews from other pet owners below.
Your Experience Matters
Have you paid a visit to Animal Emergency Centre? Your opinion counts! The Pet Community thrives on reviews from people like you, recommending high quality pet services that reach a wider community of responsible pet owners.
🌟 Leave Your Review
Help build a better pet community by sharing your experience. Add your review now.
Own This Business?
If you’re the business owner, discover how to claim your listing and take control of your listing. Learn more.
Location
Improve this listing
Reviews (14)
Add a Review
Add Review
Leave a Reply
Business ID: 12834
Bev
First Review
Please avoid taking your animals to AEC.
Go to Peninsula Emergency Vets in Mornington as your dog won’t be cared for at AEC
I took my dog to AEC on 21/8/24 at 11pm
The vets are inexperienced, they failed to care for my Jack Russell, he was left in terrible distress,but with shortness of breath. When the did act he was given a large dose of Frusemide even though all indications were he was NOT in, heart failure.
The vet had no idea what he was doing.
They demanded money then didn’t treat him. At midnight he was still very distressed after not receiving appropriate care.
His blood test showed he was dehydrated however the continued to give him Frusemide he became severley dehydrated and had a stoke.
We were forced.to euthanase him.
We are so devestated by the lack of care shown to our dog anf will forever regret taking him to AEC.
Please love your pets and avoid AEC at all costs
Helpful Review 2Share this review:
Savage Salem
DO NOT GO TO THIS PLACE!!
Helpful ReviewConsumer affairs need to investigate this place.
Had some animal welfare mob called on us because we took our cat to another emergency place in Mornington.
This mob wanted $10,000 for a procedure that cost $600 at the other vet.
Don’t risk it
Share this review:
Leigh J
The nursing staff are friendly and knowledgeable, the vet however was dismissive and rude, bordering on the obtuse. Reasonable feedback on this was summarily passed over. If you have any other options in your area, I’d suggest attending them. An unpleasant experience.
Helpful Review 1Share this review:
Rebecca Jane
I can’t speak highly enough of the gentle, caring service I received from Star, Ally and Dr So. I am truly grateful to them for all their help and support.
Helpful ReviewShare this review:
Elyse Trendsetter
My partner and I had to take our beloved Bea Tzu Pippa in over the Easter holiday and everyone at AEC was phenomenal! Tentative and sensitive to our and our pups needs, Ellie, Dr Jacque and Dr Sam we can’t thank you enough!! ♥️
Helpful ReviewShare this review:
Georgie Thomas
We brought our dog here after hours as I suspected my dog could have a serious tick-disease which is spreading like wildfire in north WA where we are from. Most vets in Victoria don’t know about the disease (Ehrlichiosis) and dismissed our concerns and our dogs symptoms. The vet at this clinic took our concerns seriously took the time to research it and begin the necessary treatment our dog needed as time is of the essence with this disease. The consultation was expensive but expected for after hour care. We received a call the following day saying they would refund the cost of our dogs blood work as the Victorian government would cover the cost as this particular tick borne disease test is covered by Victorian bio-security. Thank you
Helpful ReviewShare this review:
Pandita Kerr
I paid $400 to basically be told that they didn’t know what was wrong and the treatments they gave were not effective, 2 days later back at my normal vet and they’re actually investigating properly and giving me a full cost breakdown beforehand, they should tell you what the cost of the treatment is before they actually administer it, if I knew fluids under the skin and anti nausea meds a would cost me $200 I would have said no
Helpful ReviewShare this review:
Michaline Sweeney
Theses guys are wondering, last month in Dec 2021 we lost our beautiful boy to a bee or wasp sting, I tried so hard to get him there before he past, before I got there, the care and compassion theses guys show was amazing allowing us to spent time with him and they even took hes paws print send a beautiful card. If I every get another dog these guys is who I will be going to.
Helpful ReviewShare this review:
shayde dalton
I cannot fault the team at Frankston. They took amazing care of my sweet boy, they did a great job at calming me down aswell! They communicated with me throughout our whole visit so I knew exactly what was going on and to top it off this level of service was still delivered when they were severely under staffed and extremely busy. I would like to specifically thank nurse Katie and Vet Heather who took amazing care of both myself and my cat, you both did a fantastic job and I can’t thank you enough.
Helpful ReviewShare this review:
Dodge Rasputin (Dodge)
Expensive but considering they saw me at night on a new years eve I guess it evens out. I was super happy with the service they provided the professionalism and compassion. I would highly recommend them.
Helpful ReviewShare this review:
Rebecca Mezei
Rude staff. They seem more focused on making money then on animal health.
Helpful ReviewShare this review:
Shayla Kelly
HORRIBLE experience i had tonight!! my friend and i brought in a stray kitten who was obviously not looking well, the service we had from the vet nurse felt judgmental, she looked disgusted when she even saw the kitten. the blonde vet who worked on the 1/12/2021 needs an attitude check too, learn how to communicate with your customers. horrible service. they couldn’t even tell us what was going on, they told everything to the security man, talk about shoot the messenger. never going there again. that poor kitten won’t be getting the treatment and care it needs, judging from these reviews. i just hope they get a major reality check. don’t be a vet if you don’t want to help animals in need. disgusting. I am so worried for that poor kitten, i hope it is ok and is being well looked after.
Helpful ReviewShare this review:
Alistair Lewis
Price Gouging. Dressings and drugs – astounding mark-ups. Only go if you are desperate. And take the Bank Manager with you
Helpful ReviewShare this review:
Sheri
AEC were absolutely fantastic with their care of my cat. The vets and nurses really took the time to explain everything to me, even when I called in the early hours of the morning for an update. You can tell all the staff genuinely care about the animals. They even took the time to email me a photo of my cat to reassure me that he was doing well, without my asking. Would absolutely go there again because I?d know my pet was in great hands.
Helpful ReviewShare this review: