Willoughby Veterinary Hospital is featured on The Pet Community as a trusted provider of vet services.
Willoughby Veterinary Hospital Contact Information and Customer Reviews
Find essential contact details and read reviews from other pet owners below.
Your Experience Matters
Have you paid a visit to Willoughby Veterinary Hospital? Your opinion counts! The Pet Community thrives on reviews from people like you, recommending high quality pet services that reach a wider community of responsible pet owners.
🌟 Leave Your Review
Help build a better pet community by sharing your experience. Add your review now.
Own This Business?
If you’re the business owner, discover how to claim your listing and take control of your listing. Learn more.
Location
Improve this listing
Genevieve Moir
They really care about my Tigger and Mish Kish after only meeting them once!
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks Genevieve for the 5 stars. I’m glad we made a good impression on your babies and look forward to seeing you all again in the future!
Helpful ReviewMaureen Burton
Have been going to Peter for over 20 years. He has looked after over 11 of our pets in this time. Wouldn’t go anywhere else.
Helpful ReviewShare this review:
Tracey Russell
Would not recommend this practice. Some of the vets we’ve dealt with over the years have been caring, helpful and thorough (hence two stars). Some, not so much.
Helpful ReviewFor example, one time, they failed to tell us our dog should have been on a medication they have added on file, and 6 months later asked us why the dog wasn’t taking the dose… that we didn’t know about.
Always frustrating arriving on time for our appointment with our old dogs, and having to sit there (often outside in the cold) for up to an hour because they are running late or dealing with emergencies… understandable but not professional or respectful not to call us and ask to come in later. Staff not apologetic at all when this happened, with no consideration for our time or dogs’ distress at being in the vets.
Worst example for us was recently when we wanted to have our old dogs euthanised at home. Reception were very cold and uncompassionate, and made us feel like we were being such a burden asking for this to happen, repeating that we would just have to ‘pop in’ between appointments for a vet to do this. After years and tens of thousands of dollars spent there, they could not give us 30 minutes for a final appointment at our house to make sure our dogs’ final minutes were stress-free. Disappointing and zero compassion. Luckily we found a more caring company online to look after our dogs’ last appointment at home. Strongly suggest you find a more caring and respectful vet for your pet if you want to feel looked after and valued.
Share this review:
Wong Tracy
The staffs are friendly and approachable. The vet we visited today is kind, caring and patient.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks for such a lovely review Tracy. It’s always great to hear about such a positive experience. We look forward to seeing you and your little one again next time.
Helpful ReviewNeil Watkinson
Always good service
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thank you Neil for the 5 star review and kind words. We aim to provide a high level of service to every client, every time – so glad to hear we’ve been achieving this.
Helpful ReviewSmUdGeE 94
Have been bringing my cavoodle here since moving to the area around a year ago and I couldn’t recommend this place more. Friendly, helpful and knowledgeable staff who genuinely care about the wellbeing of your furry family member. Will be bringing him for as long we’re local.
Helpful ReviewShare this review:
Paul Baxter
Always pleasant and good with my cat.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks Paul for the lovely review. Wonderful to hear that both you and your cat are happy with the service.
Helpful ReviewPriyanka Acharya
Excellent clinic highly recommended
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks Priyanka for the lovely review. We look forward to seeing you again in the future.
Helpful ReviewDaniel Iversen
Great comforting service with good ideas
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks Daniel for the review. It’s wonderful to hear such positive feedback. Happy holidays!
Helpful Reviewmehran A
First visit.. major disappointment – We made an appointment for my kitten at 11.30am, if an appointment means anything to anyone!?! We arrived on time and presented ourselves to one of the receptionists and were acknowledged. After waiting about 25 minutes outside, on 11.55am I double checked the time with anther lady behind the counter, she said: “yes your appointment is at 11.30 but we are running late.” After about 10 minutes later, a young male person wearing a badge “Dr” (perhaps a veterinarian) approached us on the footpath and said: “I am here to have a chat” – well, I needed my kitten to be vaccinated, I do not need a chat. That was purely done for damage control, but did not work.
Helpful ReviewWhen I said: “our appointment was about 40 minutes ago” he replied: “yeah we had emergencies” – I have no issues to wait if there is an emergency, but there was an inconsistency between what was said and what I observed which were several people who arrived after us, with dogs and cats were served. None of them appeared to be an emergency. I probably will not go back and they do not care (as one of the reviews here emphasised on the care issue). What should have happened and did not happen, were acknowledgment, apology, empathy and a smiling face.
In conclusion, the most important part for them is your wallet and that what they care for!!
Share this review:
Willoughby Veterinary Hospital
Hi there, I’m sorry to hear you didn’t have a positive experience today. We appreciate that it can frustrating having to wait, and thank you for your patience today while our team dealt with the emergency medical case.
Helpful ReviewLorissa Brink
We were thoroughly impressed by the care and service provided by the staff.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thank you Lorissa for the great review. We look forward to continuing to provide a high level of care for you and your pet.
Helpful ReviewShaun G
Always a great place for loved family animals.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks Shaun for the fabulous review. It’s great to know that both you and your animals are happy with our level of care.
Helpful ReviewJock Jude
The staff are great and knowledgeable. The service is excellent bearing in mind that sometimes the staff need to handle a few things at the same time. They have treated our dog Benji with care and love
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thank you Jock for your great review. We love looking after Benji and look forward to having him back in the future.
Helpful ReviewChristine Staniforth
My puppy was given the wrong dosage of vaccine (over amount too) When I was alerted to the issue they made it seem like it was nothing. When my dog then felt very unwell and in pain they could not see me for a follow up appointment. I took my puppy to another vet and was given advise and medicine straight away. I will never return.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Hi Christine. I’m sorry to hear that you didn’t have a positive experience. We take all feedback seriously and I will call you in the morning to discuss.
Helpful Reviewadrian t
Have always found the staff to be kind caring and supportive, highly recommend for caring for your pets
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks for such a wonderful review Adrian. We’re glad to hear that you’ve had such positive experiences. We all feel so lucky to be able to work with animals on a daily basis and I’m glad this is so evident. We look forward to seeing you again soon.
Helpful Reviewgraham marshall
Well presented, covid safe, knowledgeable staff and did a great job to help our dog. Thank you.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks Graham for the wonderful review. It’s great to hear you had such a positive experience. We look forward to seeing you and your dog again in the future.
Helpful ReviewChaylee Kaleski
I just picked up my dog after her surgery to remove a cancerous tumour and adjacent lymph node. Ruby saw Dr Peter MacKenzie-Wood. She is in great shape for just one day post-op and has been given a comprehensive take-home package of information, antibiotics and pain relief. All staff conducted themselves with professionalism, compassion and efficiency – Ruby was in for surgery just two days after the initial consultation. I really appreciated Dr MacKenzie-Wood’s excellent advice and positive approach and can highly recommend the Willoughby Veterinary Hospital.
Helpful ReviewShare this review:
James Choe
Everyone is so nice and very helpful! Defs would recommend!
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks for such a great review James. We’re so glad we could help, and look forward to seeing you again soon.
Helpful ReviewAero Spacia
Generally very helpful.
Helpful ReviewShare this review:
Willoughby Veterinary Hospital
Thanks for the review Aero. We look forward to helping you again soon.
Helpful ReviewJennie B
I have needed to visit this vet twice in quite distressing circumstances.
Helpful ReviewIn both cases my dog was attended to very calmly and professionally and the care offered was second to none. I cannot recommend them highly enough.
Share this review:
Willoughby Veterinary Hospital
Hi Jennie, thank you for the lovely review. It’s great to hear that despite the distressing circumstances, we were about to provide the care your dog deserved. We look forward to seeing you again soon, hopefully in calmer times.
Helpful ReviewIan
This is without doubt one of the best vets in Sydney. Peter McKenzie-Wood is an incredibly experienced and committed vet. We always have total confidence that we are getting the right advice, especially when it means hard decisions.
Helpful ReviewWe travel from the other side of Sydney just to go to Willoughby for the peace of mind that our dogs are having the best possible care.
Share this review:
Add Review
Business ID: 1305
Nearby businesses in this area
Willoughby Veterinary Hospital
193 High St, North Willoughby Willoughby, NSW 2068, AustraliaThe North Shore Dog Walker
50 Mabel St, North Willoughby NSW 2068, AustraliaHelena Thomsett
193 High St, North Willoughby NSW 2068, AustraliaEast Chatswood Cat Clinic
329 Penshurst St, North Willoughby NSW 2068, AustraliaSydney Pet Dentistry Pty Ltd
North Willoughby NSW 2068, Australia