Sign In

PetSmart American Fork love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

3.0 out of 5.0
Rating 3.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart American Fork seems to have its ups and downs according to various customer experiences. Some folks have shared heartwarming stories about how the staff and vet were incredibly supportive and helpful, especially in times of need, such as when a pet was injured. The store's selection of pet foods, accessories, and the variety of animals on offer also received praise, along with comments about the cleanliness of the store and the friendliness of the staff. On the flip side, there have been instances where the grooming services didn't meet expectations, leading to dissatisfaction regarding the quality of the haircut and missed services like nail trimming. Additionally, some customers felt the wait times and customer service, specifically in the grooming department and during the adoption process, could have been better managed. A particular story about adopting a cat highlighted some challenges but ended positively, emphasising the joy of bringing a new pet into a loving home. Despite the mixed reviews, the positive aspects like a wide selection, clean environment, and caring for pets shine through, showcasing PetSmart American Fork as a place where pet lovers can find what they need, even though there might be room for improvement in certain areas.
Last Updated: 2024-02-28


All reviews

  • Ed Addis
    Reviewed on Google

    Our dog hurt her leg on our trip,
    Banfield helped us with our dog
    They were great people
    Staff and Vet all really great

    Helpful Review

    Share this review:

  • Zeke Lucas
    Reviewed on Google

    I genuinely couldn’t tell my dog was groomed. I could have done a better job at home.

    I’ll have to get another grooming appointment with somewhere else.

    I also asked for nail trimming, and that was skipped.

    When PetSmart called, there was a rude attitude when they called for pickup.

    They shared he’d been ready for a while, and that they had called earlier — I checked my phone logs, and there was no prior call.

    I will not come again. Bad experience, and a very bad haircut.

    Helpful Review

    Share this review:

  • Francisco Jiménez
    Reviewed on Google

    (Translated by Google) Everything ok

    (Original)
    Todo ok

    Helpful Review

    Share this review:

  • Josh Camarena
    Reviewed on Google

    People were friendly.

    Helpful Review

    Share this review:

  • Brooklyn Booth
    Reviewed on Google

    took my schnauzer to get a cut & nails trimmed. they said she was “aggressive”, which i can put my hand & my neices & nephews tug on her all the time & she is a tame dog but i digress, so they couldn’t finish the job. she looks like a naked rat because they trimmed way too thin & some parts are essentially just skin & hardly any hair. so her paws are a mess & fluffy & her body is naked. i am not happy with these results & will not being going back again. not worth $90 for a messed up job & now my baby is itchy & has patches of hair gone 😫

    Helpful Review

    Share this review:

  • Sara
    Reviewed on Google

    Needed a leash for my puppy. The selection was good.

    Helpful Review

    Share this review:

  • Troy Bartlett
    Reviewed on Google

    Ended up having to come back to purchase what I was in line for. After 10 minutes of waiting for the person in front of me to complete their transaction, they wanted cash back and the plea for help from the employee at register was going unnoticed by her superiors that were walking by, over and over.

    Helpful Review

    Share this review:

  • Warren Krill
    Reviewed on Google

    Good variety of pet foods and accessories.

    Helpful Review

    Share this review:

  • Lia Earnshaw
    Reviewed on Google

    So horrible I went to adopt a cat there a while back she looked horrible the poor baby needed so much help and love. I went with my boyfriend to adopt her and the employees where SO RUDE! I AM 100% SURE they were judging us based on our appearance unfortunately as I was wearing oversized clothes as a woman. They said we would need to get an adult of 21 or older as we were 18 at the time to adopt this poor girl, I completely understand and was respectful of that. I had asked my mother to drive from Provo to help me with the adoption. The employees had said that was fine. My mother had gotten there and the same employees refused the adoption once again after telling me I could adopt her with my mother. When I had politely asked if I could speak to their manager for the second time along with my mother she kept on saying they were not there. They told us we needed to reach out to the shelter where the cats had came from and request to adopt her from there. I had called the shelter where the cats had come from and had explained the situation to her and that she said I had to request a form to fill out so they could give me permission to adopt her. The woman over the phone was extremely disappointed and upset the PetSmart employee had told me to do this as they send these animals to them in hopes that they can home more animals as they have a lot of animals that need to be homed. They had told me that they are no longer able to help us with the adoption because they had handed over these animals already to PetSmart. She explained to me that they send the cats to different petsmarts in hopes that they can get more homes that way. She was extremely disappointed and very upset with them as was I. I do not recommend going here. They do not know what they are doing. They do not care about their animals. They had also put her in a box with two tabby cats that were hitting her and getting extremely aggressive with her. It was clear that she could not be in the same box as them. I cried the entire day thinking about her and feeling helpless as I had done everything I could to try and rescue her. I hope that this employee no longer works there. She is terrible. I am so thankful that there were other employees there the next day and I was able to adopt this sweet baby. They had informed me on the paperwork that she needed eye drops due to an issue with her eyes. They were wrong. She did not need eye drops. In fact, the eye drop where making her eyes worse and she would cry every time I tried to give her them. I decided after a month of eye drops that I would not be giving her any more. Her eyes have opened up completely and they are no longer red and infected and they look beautiful. She loves her new home and enjoys sleeping on our bed every day and plays with her new sister all the time. I hope everyone looking to adopt that may have had similar experiences as I have does not discourage you about adopting a rescue. There are so many animals that have not had a home and have lived on the streets for so long. It is so heartwarming to see these animals get homes and see them clean and happy knowing they feel safe with you and your family.

    Helpful Review

    Share this review:

  • Cassie Grist
    Reviewed on Google

    Nice place to shop

    Helpful Review

    Share this review:

  • Anya Rorick
    Reviewed on Google

    The place has tons of options for foods or needs for your pets and has a good selection of animals there, unfortunately is lacking on how they treat some of their fish as they frequently die and their enclosures are extremely dirty.

    Helpful Review

    Share this review:

  • Matt Holtey
    Reviewed on Google

    Clean store. Had really friendly staff

    Helpful Review

    Share this review:

  • Michael Staves
    Reviewed on Google

    If you Love your cat or dog you’ll love this place

    Helpful Review

    Share this review:

  • Katryna Tsosie
    Reviewed on Google

    I prefer petsmart for their prices and their options as well. They have more options in store and online than petco could ever. The animals cages are clean, and they always have food in their cages for the right animals as well. Saff is friendly and always love seeing my dog. I’ve gotten dog beds to treats, and clothes. The clothes fit a bit too snug for him, (size M) but that always depends on who has made the clothes. The toys are amazing, it takes him a bit to destroy them. And the treats are healthy for the most part.

    Helpful Review

    Share this review:

  • Kuja llc.
    Reviewed on Google

    Great selection

    Helpful Review

    Share this review:

  • Isaac Petersen
    Reviewed on Google

    Waited 10 minutes in the lobby. And ended up having to cancel it because of their policy’s.

    Helpful Review

    Share this review:

  • Michelle Thompson
    Reviewed on Google

    It’s always great to be able to walk in and see that the cages are clean and all animals have food and water full and available for them. You really care.

    Helpful Review

    Share this review:

  • Tosh Welch
    Reviewed on Google

    The People that were helping me with my bearded dragon were not very kind when I took him back because he wouldn’t eat. Still waiting to get into the vet and it’s been a week and when I call for updates they are super rude about it and don’t give me a lot of information and they are trying to get off the phone fast.

    Helpful Review

    Share this review:

  • Yolanda Bori
    Reviewed on Google

    Half hour waiting. Then he puts me on hold. Then he said nobody is available to home the information about grooming spa the he said bye and hung up

    Helpful Review

    Share this review:

  • Alexa O'Dell
    Reviewed on Google

    Waste of time!! I scheduled a bath for my dog and while I was filling out the online check-in, I accidentally said that he had received vaccinations within 48 hours of the appointment (the question was poorly worded and I thought they wanted to know that he had gotten his vaccinations sometime before 48 hours before coming in). I got a call from Petsmart confirming my appointment. To my surprise, after showing up for the confirmed appointment, we were refused service. I explained that I misinterpreted the question online and had proof of vaccination dates, but because it was “blocked in the system,” he was unable to be groomed without rescheduling. Petsmart should have notified me that there was a problem with my appointment the minute I filled out the online check-in (the day before the appointment). Instead, I wasted my time driving all the way there only to find out he can’t be groomed. The groomers were of no help.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 56501

Nearby businesses in this area