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PetSmart Buckhead love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.5 out of 5.0
Rating 3.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Buckhead is a mixed bag of experiences according to various customer feedback. On one hand, many patrons appreciate the helpful and friendly staff, with specific shoutouts to employees like Margaret and Bev, who went above and beyond in assisting customers, and Ashley, who's highly recommended for her grooming skills. The store's selection of pet-related items, cleanliness, and convenient location also received positive mentions. However, there are a few areas where improvement is sought. Some customers faced issues with the pet hotel and grooming services, including a case where a dog didn't receive its own food and another where a pet came back with burns and fleas from grooming. The play date services were noted to be understaffed, and the in-store atmosphere was described by some as needing a refresh due to its dingy appearance. Despite these concerns, the community spirit shines through in stories where staff members provided exceptional care during emergencies, highlighting their commitment to customer service. While there's room for enhancement in certain aspects, the positive experiences and dedicated staff suggest PetSmart Buckhead has the potential to be a great place for pet owners in the community.
Last Updated: 2024-02-29


All reviews

  • Karah Alexander
    Reviewed on Google

    I will never return to the pet hotel again. My dog didn’t receive the food I brought for her to eat during her stay as she has a very sensitive stomach. I got a call 2 days later she was out of food, and was charged for her to receive their food (I was happy they called to go over options). However, Come to find out, when I looked in her bag upon pick up, her food was still there! Packaged and all. If the person called Sunday, what was my dog eating Friday and Saturday?!! I tried to get an understanding of what happened…. the manager tried her best but clearly their staff is incompetent. The offer to rectify the situation was 20% off next visit and a visit to horrible Banfield. What a joke. Never again. My dog could have gotten very sick smh

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  • Ashley irvin
    Reviewed on Google

    Came in today to get a Hamster for my daughter. She asked for a Hamster for her 4th Birthday!! Margaret was AWESOME. She helped us out with everything. She was very knowledgeable about the different breeds; a PLUS. Thanks for helping us get Peanut Butter.

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  • M V J
    Reviewed on Google

    My baby girl Dakotah loves it there at the buckhead location. The staff is so great wit her. Every time we pull up to the parking lot, my baby girl gets excited…

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  • Sussi Craig
    Reviewed on Google

    play date is understaffed and not reliable for opening

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  • georgette walterson
    Reviewed on Google

    Love shopping there!

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  • anon ymous
    Reviewed on Google

    The employees were friendly and helpful, but I feel like this store needs freshening up! Feels a bit dingy and blah inside.🤷🏻‍♀️

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  • Schullar Robinson
    Reviewed on Google

    Sales associate was extremely helpful and nice.

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  • Jordan Herring
    Reviewed on Google

    Never returning for a grooming service. My dog came back with several burns on several parts of his body and scratching like crazy because he picked up fleas from the 4 hours he was there for grooming. The price is great because it’s much lower than other grooming places – but not worth it at all. Don’t risk it and pay for a better place that won’t hurt your pet and is clean.

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  • Gerald Radziewicz
    Reviewed on Google

    Your typical PetSmart. Lots of varieties of food, toys, and all things pet related.

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  • Hita aka Annahita Lessany
    Reviewed on Google

    I’ve been going to this PetSmart since 2010 love this location. My Malitipoo Marley graduated from puppy training there in 2010. Convenient location and big store. Can always find what I go in for.

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  • Chandra
    Reviewed on Google

    My experience here was a little unorthodox! My family member had an extreme emergency at this location that needed medical attention. The manager on duty was responsive by checking on her, making sure she was ok and comfortable while 911 was called, though they never showed up! He waited with her and kept me updated until I was able to get there and take her to the emergency hospital . Thank you, Micheal, for your help 🙏 and being so kind and wonderful human being. It won’t go forgotten!!

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  • Liz Hernandez
    Reviewed on Google

    I had an awesome experience here. Bev went above and beyond for us. She was soo sweet she was actually done with work and still helped my stuff to the car. I am so grateful to her.

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  • Martenas
    Reviewed on Google

    Great customer service. Clean facilities. Clean bathroom. Convenient parking and location.

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  • Twenty4 Seven
    Reviewed on Google

    Thanks PetSmart!

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  • Mark Patterson
    Reviewed on Google

    Good selection of pet related items. Unfortunately there were only 2 employees working (both at the cash register) so I couldn’t get help. Was looking for 2 products their app said were in stock, but alas, were not. Plenty of parking, so there’s that.

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  • Sean Koval
    Reviewed on Google

    Amazingly helpful gentleman with five cats in Banfield vet clinic within Petsmart. He really was compassionate and caring, and helped me out of a real pinch a true representative of the brand and general human kindness.

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  • Linda Person
    Reviewed on Google

    Ashley is by far one of the best groomers at the PetSmart Buckhead location. She truly cares for each pet as her own. My family has been taking our dogs to her since 2018. She does a great job as the salon manager. I highly recommend her!

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  • Chasity Allen
    Reviewed on Google

    The groomer Ashley at this location is horrible. She has a nasty attitude and cancelled my appointment and blocked me from making other appointments at other locations because she couldnt service my dog. She also has the decency to tell me my dog has never been to this location when it was confirmed with corporate when I called. Bentley has Been to 3 other locations with no problems.I spoke with the store manager Michael at this location and he was helpful. I also called corporate and filled a complaint .

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  • JoAnn Harris
    Reviewed on Google

    Never again!! Left my 5 lb Yorkie on Saturday afternoon. I got a call early Sunday morning to say my dog bit through bite gloves and an employee was injured. 5 lb Yorkie!!! That’s not all. A couple hours later I get a call from a pet hospital that my dog is there with injuries to his lip and paw!! Retaliation?? Looks very fishy. Store leader tried to make amends but I will never leave my pet with Buckhead Hotel at Petsmart again!!! His first and last visit to Petsmart hotel.

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  • Rahul Vashi
    Reviewed on Google

    A very dingy PetSmart. Looks like it hasn’t been renovated since it opened a 100 years ago. Inventory is ok and staff is ok, cleanliness is bad. No experience with grooming or Banfield.

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Rating

Business ID: 56559

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