Precious Pets is featured on The Pet Community as a trusted provider of grooming services.
Precious Pets Contact Information and Customer Reviews
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Reviews (20)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Precious Pets has a mix of glowing reviews and a few concerns from patrons. Many customers rave about the exceptional grooming services, highlighting the accommodating booking system, stylish pet makeovers, and the caring touch for older pets which makes them feel rejuvenated. There's strong appreciation for the value, attention to detail, and the friendly staff, with many testimonials recommending Precious Pets for their professional service and the positive impact on their pets' appearance and happiness. However, some feedback points towards dissatisfaction with the grooming outcomes, particularly concerning over-trimming contrary to specific requests, and a few instances of pets experiencing stress post-visit. While the majority reflect a positive experience, indicating a trusted bond between the groomers and their furry clients, it's clear there's room for Precious Pets to address and refine their service to ensure all customer expectations are met with the utmost care and precision.
Last Updated: 04/02/2024
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Business ID: 2964
Lisa Bird
Jonah loves coming to precious pets and they are so lovely. They always do a fantastic job and are very accommodating with bookings. Totally recommend
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Zoe Brookes
Thanks so much for looking after Fred today. He is looking very stylish!
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Precious Pets
Hi Zoe,
Thankyou so much for your review.
It was our pleasure to groom little Fred. He was such a good boy and left looking so smart
Ebony Stocqueler
I’ve been taking my two Pomeranians to Precious Pets for years and was originally very happy with the service but since new management, I’ve become disappointed of what was once a great business. The last 4 times I have taken my girls , I have asked for them to be TRIMMED, LIGHTLY. Instead I receive my dogs shaved. One of my girls has a double coat and should not be shaved as it damages the hair. I took my dogs last Friday for a trim and came back to find they had shaved my dogs WITHOUT my permission. I specifically instruct them to not trim my dog’s tail as I like the length and fluffiness but I do allow them to thin it if necessary. My dogs are not neglected and never have knots in their hair, I keep their coats healthy and brushed. It seems they aren’t bothered to brush the dogs hair so they just cut it off. Everytime I have picked my dogs up after they’ve been groomed, they’ve cried the whole afternoon, shaked uncontrollably and overall had a change in behaviour. I paid $140 for both of my dogs to be washed and shaved, Although that is NOT what I asked for or wanted. They have bumped up the prices to $70 per dog. I paid $140 for a service that was done incorrectly. I’m never taking my dogs here again as they have proved time and time again that they do not listen to your requests and don’t take their time while grooming your pups. If you want to find a groomers that genuinely care for your dogs wellbeing, I would HEAVILY suggest you find another groomer.
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Precious Pets
Hi Ebony,
I have on records the length we use on your dogs, which is our second longest groom- that you have requested each visit. At no stage have you let us known you were unhappy with the quality of work.
We never shave without permission, if any situation arises we contact owners prior to any grooming changes for approval.
Our current pricing has remained the same for the last 12 months and is competitively lower than other groomers.
We take pride in all our work and listen to our customers to ensure the correct/ professional services are produced.
If you would like to discuss this further please contact us on preciouspetsavoca@gmail.com
Elizabeth Corah
Not happy Jan
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Precious Pets
Hi Elizabeth, I’m sorry you were unhappy with our services. If you could please send us an email with further information we would be happy to assist in rectifying for you.
preciouspetsavoca@gmail.com
Chanelle Odea
Perfect! We took our cat here today and they did a fabulous job. Thankyou so much
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Precious Pets
Hi Chanelle,
Thank you! Very happy to hear you were pleased with the groom. 🙂
Mary Rout
My old wee cat was there way to long 5hrs. Her grooming was minimal..
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Precious Pets
Hi Mary,
Thank you for your review. We appreciate all feedback.
Malcolm Poole
Excellent service for any dog owner with great prices.
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Tracey Wells
Thank you precious pets for taking care of my 16 year old kitty. He’s feeling like a kitten again after his wash and clip. So kind and caring! I would highly recommend you guys to anyone. Thank you once again! 🙂
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Dolan Harvey
Amazing customer service, and did an amazing job on cutting my dogs hair.
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Precious Pets
Hi Dolan,
Thank you for your review. We appreciate all feedback and love seeing all our clients happy. 🙂
Shoopper stein
Absolute professionals! Thank you for looking after my dogs. Always a great job! Totally recommend
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