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Sydney Animal Hospitals Kellyville Contact Information and Customer Reviews
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Reviews (23)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Sydney Animal Hospitals Kellyville has garnered a strong reputation for compassionate and professional veterinary care. Many pet owners have expressed gratitude for the genuine concern and dedication shown by vets like Dr Helen Wong and Dr Karishma Nandha, who have provided exceptional support during difficult times, such as surgeries and sensitive end-of-life care. Clients appreciate the warm, knowledgeable staff, including Dr Markus Mander, whose expertise has been highly valued, despite some noting the practice's premium pricing. While most experiences have been positive, highlighting the clinic's welcoming and attentive service, there have been a few isolated concerns regarding treatment of anxious pets. Overall, the clinic is praised for its attentive care, clear communication, and follow-up services, making it a recommended choice for many pet owners.
Last Updated: 29/10/2025
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Business ID: 6691
Nicole Hunt
First Review
We had an unexpected tragedy with our Pug cross, Lilah, but the care, compassion and expertise of Kellyville Vets (SAH), especially Dr Helen Wong, certainly helped relieve the shock. Lilah was attacked by an off leash dangerous dog at a local swimming hole, grabbing her in a death grip and shaking her while she screamed. It was sometime before the crowds gathered around could make him release her and of course the owners disappeared in all the confusion. Lilah had serious wounds on her back, a damaged liver and air filling her chest cavity due to the punctures. We were left with the problem and the vet bill after two operations, X-rays and twice daily treatments and medications. Lilah has healed beautifully and is returning to her old self. Not only did the practice cap the cost at a very reasonable amount, Dr Wong provided at least four extra visits to check on Lilah as part of the package, with many extra supportive products to assist in the process. Thank you so much, Dr Wong and Kellyville Vets.
We recently also had the sadness of ending the lives of our two very old pets, Finn the Pugalier and O’Malley the tortoiseshell stray who adopted us 12 years ago. Kellyville Vets made the process beautiful, serene and sensitive. The staff truly are animal lovers and show this in all their interactions. We appreciate all your professionalism and kindness so much.
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Michael Yip
First Review
Very impressed with the care and prompt information updates provided by SAH Kellyville staff for our dog – Luna. I definitely recommend the SAH Kellyville staff as they demonstrated excellent customer service and patient care for Luna during her stay and medical treatment. Well done and keep up the great work!
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Lucy Kim
We have been attending this practice for many years. Dr Karishma is a wonderful veterinarian who will take the time to listen and establish rapport with your furry one. My dog has anxiety and allergies and she has been a tremendous help in supporting us with each step with practical strategies. All the nurses are also incredibly knowledgable and warm. Would highly recommend this practice!
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Hayley Ford
Absolutely great service! All staff were helpful, kind and friendly. Would definitely recommend.
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Sonia Carne
We have visited this practice several times in the last 12 months. We have dealt with various receptionists, nurses and vets. They’ve all been really caring, professional and courteous. As a naive, new puppy owner, my questions have always been answered with patience and respect. First class care. Highly recommended.
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Karen Giles
Thank you so much for squeezing me in when my dog dislodged her dew claw. Service was fantastic
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Tj
Writing this in retrospect as we moved out of area years ago- but we would like to give a massive shoutout and thanks to Dr Markus Mander for being the absolute best vet we ever had. This guy loves animals and it shows. He performed surgery years ago on our beloved but very naughty frenchie Oliver who had a bowel obstruction…twice! He was incredibly professional, calm and did an amazing job. Only downvote was for pricing as SAH is on the higher end. But In this case quality pays. Thank you again Markus, you rock!
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Shwe Eh
Very friendly and caring Vet who looking after Chanel .We highly recommend to this place. We been here for many times .
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Carly Reynolds
ABSOLUTELY HORRID! Do not go here. We are from out of area and my dog suffers from anxiety. They refused to let me be present during treatment and now my dogs behavioural issues are much worse. Such a stressful experience for her. If you have a dog that is afraid DO NOT GO HERE. Staff were pretty unsympathetic. I’ve been to multiple vets where simple treatments like needles have been done in consult rooms. I wish I could sue them for the grief this causes my dog.
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Deb Mcvicar
Late July we said goodbye to our gorgeous rescue greyhound Peppi. We had him for almost 9 of his 12 and a half years of life. He came to Marvelous Markus and the Kellyville team a bit under 3 years ago after an horrific leg injury which Markus repaired. With enormous care compassion and consideration he came out of it with barely a scar no limp; a happy dog and happy us. Unfortunately the poor dog developed a bone cancer in his front leg late last year. After much deliberation, amazing collaboration (whenever we needed clarification) and soul searching we all agreed to giving him a chance with amputation. The brave soldier coped and recovered well with the huge op.
Unfortunately, with reduced balalnce and a fall, after X-ray to discover why we all decided again with amazing understanding that we needed to say goodbye. One of the girls I think it was Nic said that saying goodbye and looking after a pet soon to leave this world was the best part of her job. I was a little taken aback at first but to her it was a privilege to look after them in their final hours. The beautiful respect and kindness shown to myself my husband our son and Peppi was astonishing. Even afterwards organising the post euthanasia pick up honey pie Belinda helped reassure me she would “haunt the guy if he didn’t look after Pep”. This practice is the most soulful emotionally aware and thoughtful practice we have ever been to. The whole event was as “good” as it could be and it has taken this long to be able to put my thoughts down. I tell everyone for any serious injury to their pet this is the only place to go. Markus is my hero and all the girls ( I know I have mentioned only a few plus Bec) but thank you thank you all. Pep was very lucky. We had him for nearly 3 years more than we thought we would every day was worth it.😍😍😍
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