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We Know Pets Contact Information and Customer Reviews
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Reviews (81)

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4.9 out of 5.0
Rating 4.9

Review Summary


Here's a summary of the most recent reviews on The Pet Community
Customers have had a positive experience with 'We Know Pets', praising their efficient and fast delivery system. Many customers have noted the personal touch of handwritten notes included in their orders. They have a competitive pricing model and a wide range of products, including Fit N Flash chicken treats and rabbit food, which have been well-received by pets. The staff, notably Brock, are highly commended for their excellent service and communication, especially when items are out of stock. 'We Know Pets' also stands out for their high-quality, locally made biscuits with no artificial colours. Some customers found the reptile equipment a bit pricey, but overall, the business has a great reputation for meeting pet needs.
Last Updated: 21/10/2023
  • Lee Siniard
    Reviewed on Google

    My cavoodle loves the Fit N Flash chicken treats. Delivery was fast and efficient and the price is very competitive.
    Certainly be back next time.

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  • Jacqueline Robson
    Reviewed on Google

    Great online service and communication.

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  • Karyn Paynting
    Reviewed on Google

    Great efficient service. Orders always arrive within one week of purchasing. Thanks for the hand written notes, it adds the personal touch.

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    • We Know Pets

      Always our pleasure Karyn. Thanks for your review!

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  • Thai Neave
    Reviewed on Google

    I buy my rabbit food from these guys. They’re great. When they were out of stock they updated me and kept in great communication.

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    • We Know Pets

      Thanks for your review Thai. Glad we have been able to supply your rabbits food!

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  • The Logo Lady
    Reviewed on Google

    Great to deal with 🐾

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  • iveta valentova
    Reviewed on Google

    Fast delivery. Item as described.

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  • Mark Willmer
    Reviewed on Google

    I bought something from them on eBay
    But I will definitely be buying direct from the store from now on.
    Great price and a lovely hand written note with my delivery from Brock I believe. Cheers

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    • We Know Pets

      Thank you Mark for taking the time to leave a review. Look forward to helping you again!

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  • Louise McIntyre
    Reviewed on Google

    These locally made biscuits from Bowral are the best – the lamb and chicken have no artificial colours and are human grade ingredients. Maui loves them and they love his delicate tummy!!

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    • We Know Pets

      Thanks Louise for your review & continued support, we appreciate it!

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  • Josh Newbold (Newy)
    Reviewed on Google

    Great staff. Little expensive on reptile equipment

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    • We Know Pets

      Thanks for your review Josh. As a small business, we try to keep our prices competitive & appreciate you supporting local.

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  • Chloe Partic-Gray
    Reviewed on Google

    Brock there is fantastic!! Fantastic environment for you pets and have all of your pet needs! By far the best place for pets i’ve been to in Bowral

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    • We Know Pets

      Thanks for your review Chloe, we agree, Brock is fantastic!

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  • Alyssa vilar
    Reviewed on Google

    A great store for all your pets needs. Staff are knowledgeable for your needs and questions.

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    • We Know Pets

      Thank you Alyssa, we are lucky to work with such a clever team of people!

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  • Natalie Black
    Reviewed on Google

    Great price for Fit n Flash chicken strips, which my little old lady loves. Have been purchasing on line for years, always receive a lovely hand written note, sometimes extra treats and delivered within a few days even in the hardest times. Thank you

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    • We Know Pets

      Hi Natalie, it is our pleasure & thanks for the photo! It’s so nice to see who the 4 legged recipients are, especially when they are so sweet. We appreciate your support!

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  • Jools
    Reviewed on Google

    Great service when ordering my pets favourite Hay

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  • Therese Paksi
    Reviewed on Google

    Excellent product, price and service.
    I order Fit n Flash chicken breast fillets in bulk for my Maltese. She is elderly, has pancreatitis, Cushings and other illnesses and this is only treat she can safely eat. The price is fantastic, service is excellent- cannot fault in any way & always stock available. Cannot recommendation highly enough using We Know Pets for your pet’s needs. Orders arrive in a few days and delivery updates are great as you know when goods will be arriving.

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    • We Know Pets

      Thanks Therese! Great choice for dogs with pancreatitis. So glad she is managing so well & can enjoy some treats safely!

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  • Maria Gatt
    Reviewed on Google

    Quick delivery and all perfect, thank you.

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  • Joshua Piggott
    Reviewed on Google

    Bought an Ezydog collar via eBay, got it quick and the nice folks at We Know Pets chucked some treats in for free!

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    • We Know Pets

      Hope your dog enjoyed the treats Joshua! Thanks for your review.

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  • Kymba L
    Reviewed on Google

    Interesting place.. puppies & pullets

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  • Jason Sherman
    Reviewed on Google

    Awesome advice

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  • mynameselaina
    Reviewed on Google

    Great workplace with lovely staff and customers

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  • Charles Ironside
    Reviewed on Google

    excellent place to go for all things pets

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  • ann B
    Reviewed on Google

    Very knowledgeable staff who give great advice

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  • Craig Goode
    Reviewed on Google

    This business is highly regarded for the caring and supply of quality products at the right price great job Jeremy and staff.

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  • Si Harris
    Reviewed on Google

    We are regulars here. Jeremy and the team look after us so well. They know each of our pets and they are very knowledgeable. They take the time to ask questions and they all seem to love being part of the care of animals.

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    • We Know Pets

      Thank you Simon, very kind of you to say, we all love what we do!

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  • Kristy Sarri
    Reviewed on Google

    Thanks to “We Know Pets” for delivery of a Baskerville muzzle I purchased. Quick delivery, nicely wrapped and had a handwritten note on how to use the muzzle. Thanks guys. Highly recommended.

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  • K Kubler (KK)
    Reviewed on Google

    Great prices for Fit n Flash bulk buys – our puppy loves these treats that were recommended by our vet! A lovely little handwritten note arrived in our order from Sophie which added a lovely touch. Delivery to Qld was quite good – 4 working days considering NSW lockdown. Great way to support regional NSW business. I will be back 🙂

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    • We Know Pets

      Thanks for the review KK & for supporting a small, regional business. We truely appreciate it. So glad there were no delays & that your pup loves them!

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  • Timothy Skerry
    Reviewed on Google

    Fantastic prices and quick prompt shipment.. very easy to deal with..

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  • Ben R
    Reviewed on Google

    Really happy with the purchase of an Aqua One Aquarium. Was purchased online for my Sons 5th Birthday and came very quickly. It had extra wrapping to ensure it came safely and a nice little handwritten note from Kelsey. Needless to say we had a very happy boy on his birthday. Have decked it out and also have a very happy fish making full use of it! – Thanks guys!

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    • We Know Pets

      Thank you for your review Ben. We are delighted to hear this! What a fantastic birthday gift for your son, your photos look brilliant-well done 😊

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  • Claire L. Williams
    Reviewed on Google

    Highly recommend!

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  • Wayne Parrey
    Reviewed on Google

    Great service will be definitely be buy products from them

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    • We Know Pets

      Thank you Wayne, so pleased you are happy with our service.

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  • Rowan Maitland
    Reviewed on Google

    Absolutely amazing staff and store. would highly recommend

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  • Barb Green
    Reviewed on Google

    Amazing store, great supplies for all kinda of animals and great atmosphere. All the animals seem very happy and healthy and they have a wide range of aquarium plants and fish. Worth going in even if you just want to look at the animals and the staff are super nice and knowledgeable especially the young lady who sets up all the fish tanks.

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    • We Know Pets

      Thank you Barb for your review. So glad to hear this. We love what we do & it’s a joy to work with a variety of animal’s everyday😊

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  • Liv
    Reviewed on Google

    Great service and quick delivery, 5/5!

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  • Dandapani Balachandra
    Reviewed on Google

    Very good service. Product came well packaged and on time.

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  • Jan M
    Reviewed on Google

    Exceptional store & exceptional staff! Such a wonderful experience to shop here. The best place in the Highlands!

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  • jacki sinnett
    Reviewed on Google

    Fantastic service, excellent knowledge and a great product range. I would highly recommend.

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  • Esther
    Reviewed on Google

    Amazing staff always help out when they can. Highly recommend 🙂

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  • Jenny rules
    Reviewed on Google

    Great pet shop like to go in and see the animals

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  • Andrew Sinnett
    Reviewed on Google

    Expert, knowledgeable, friendly service from people who know and care about the animals and products they sell. My wife and I recently adopted two rescue kittens from there and we could tell how well they had been cared for. For pet supplies, this is your one stop shop!

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    • We Know Pets

      Hi Andrew, thanks so much for your review! We love what we do & surround ourselves with like minded colleagues. So pleased to hear how Milo & Monty continue to thrive.

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  • Sarah Murray
    Reviewed on Google

    Great communication, friendly staff

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  • Robert Roser
    Reviewed on Google

    This petshop stocks a wide produce and has a very good selection of aquatic plants.

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    • We Know Pets

      Thanks for your review & photos Robert! Glad you liked it.

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  • Trevor Hayes
    Reviewed on Google

    Great dog wash

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  • Diana Nguyen
    Reviewed on Google

    I originally made some purchases online as I live in Sydney, and then went to visit the store while in Bowral. Super friendly staff with a great range of products. I wish this was my local pet store!

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    • We Know Pets

      That’s so lovely to hear, thanks for calling in Diana!

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  • Jennifer Vanzella
    Reviewed on Google

    Best friendly & helpful service in the Highlands. 🐱🐶

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  • Lavinia

    Great customer personal service..go the extra step!

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  • Courtney Cameron
    Reviewed on Google

    They have a fantastic range of products and a wonderfully helpful team!

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    • We Know Pets

      Thank you Courtney, glad you had a great experience.

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  • Cyrus Bedloe
    Reviewed on Google

    Great staff and products!

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  • Lavinia Brown
    Reviewed on Google

    Great customer personal service..go the extra step!

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  • Rachael Grant
    Reviewed on Google

    Very friendly staff

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    • We Know Pets

      Thanks for saying so Rachael, we love what we do & interacting with our customers.

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  • Samantha Atkinson
    Reviewed on Google

    Very friendly staff

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    • We Know Pets

      Thanks Samantha, we all love what we do & the team love to help!

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  • Jill Braddock
    Reviewed on Google

    Thank you so much We know Pets for the super fast delivery this week. So glad to be able to still support you by ordering online in these crazy times.

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  • Katie Falloon
    Reviewed on Google

    Thanks We Know Pets! The team are always really friendly, efficient and very knowledgeable, we trust them for advice on all our pets (and appreciate their patience with puppy patting!)

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  • mike guy
    Reviewed on Google

    Great pet store

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  • Yvonne Bentata
    Reviewed on Google

    They have everything including these little critters

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  • Sharon Kennedy
    Reviewed on Google

    Extremely helpful

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  • Natasha Wenman
    Reviewed on Google

    Friendly and helpful staff. Very clean and well ordered.

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  • Bernie Breen
    Reviewed on Google

    Always a great experience. Very knowledgeable team.

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  • Bell
    Reviewed on Google

    Staff is knows lots about pets from their own experience in pet keeping. They are all very nice and helpful. Exellent range in pets and pet keeping equipment.

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  • Jess N
    Reviewed on Google

    Very knowledgeable staff with a great range of pets, accessories and food.

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  • Pay Advices
    Reviewed on Google

    Lots of pets stuff. Customer service was good

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  • Shamim rahman
    Reviewed on Google

    I got a pet budgie

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  • David McKew
    Reviewed on Google

    A very helpful staff…the shop has all needs for your selected pets.

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  • Wistful Justin
    Reviewed on Google

    They do (know pets). Friendly, knowledgeable staff, loads of product, choice & stock.

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  • Janice Hall
    Reviewed on Google

    Always attentive and helpful in every way.

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  • Darby Sheppard
    Reviewed on Google

    Participated in the puppy preschool and they have a great range of pets and pet products!

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  • Louis Tobin
    Reviewed on Google

    Very helpful

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  • Sonja Fernando
    Reviewed on Google

    A good range of pet products

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  • Geoffro Aitkin
    Reviewed on Google

    Great Customer service and selection of pets and accessories

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  • littlethommo2
    Reviewed on Google

    Fantastic service, great range. Organic scratch mix for chooks is really high quality and range of dog treats excellent

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  • louise sydney
    Reviewed on Google

    Super friendly staff

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  • Emma Davies
    Reviewed on Google

    Fantastic pet shop, friendly staff

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  • Barbara-Louisa Walker
    Reviewed on Google

    Jeremy was fantastic to me when Billy died.iv just adopted a friends cat so back in to see the best pet shop people in OZ..

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  • Steven Peacock
    Reviewed on Google

    For the well healed pet.

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  • Mark gs
    Reviewed on Google

    Very knowledgeable and also happy to assist.

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  • Barbara Reid
    Reviewed on Google

    Excellent service and experienced assistants

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  • Peter Williams Bowral Real Estate Agent
    Reviewed on Google

    Awesome service and excellent advice. Just purchased my two puppies from there.

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  • Darren Pukallus
    Reviewed on Google

    I bought a budgie for my son, good variety of birds on the day

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  • Barney Hooper
    Reviewed on Google

    Fun for kids

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  • Nigel West
    Reviewed on Google

    Excellent products, friendly and helpful staff.

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  • Stephane Bourrigaud
    Reviewed on Google

    very good !easy, not too far plenty of quality stuff.

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  • Rees Bunker
    Reviewed on Google

    Great people to deal with. Alway helpful, friendly and very professional. Always follow through with orders and always ring when it comes in. Best in the Highland by far.

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  • Todd De Rosa
    Reviewed on Google

    Jeremy the owner really knows his stuff and goes out of his way to help, he has trained his staff the same. One of the few stores or places in bowral that is friendly, prices are reasonable and friendly, 3 things not that popular with most shops in teh area.

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Rating

Business ID: 9776

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