Urban Tails Dog Grooming Salon is featured on The Pet Community as a trusted provider of grooming services.
Urban Tails Dog Grooming Salon Contact Information and Customer Reviews
Find essential contact details and read reviews from other pet owners below.
Your Experience Matters
Have you paid a visit to Urban Tails Dog Grooming Salon? Your opinion counts! The Pet Community thrives on reviews from people like you, recommending high quality pet services that reach a wider community of responsible pet owners.
🌟 Leave Your Review
Help build a better pet community by sharing your experience. Add your review now.
Own This Business?
If you’re the business owner, discover how to claim your listing and take control of your listing. Learn more.
Location
Improve this listing
Reviews (21)
Add a Review
Review Summary
Here's a summary of the most recent reviews on The Pet Community
Despite some occasional scheduling hiccups, the consensus among customers is that Urban Tails Dog Grooming Salon is a top-tier pet grooming salon that delivers exceptional services. Customers rave about the salon's staff who are described as professional, friendly, accommodating, and skilled at easing the nerves of first-time or anxious pets. The salon is known for delivering high-quality grooming, leaving dogs looking and smelling wonderful. The salon's reputation for leaving dogs feeling confident and happy post-grooming is also a recurring theme in customer feedback. The online appointment booking service is seen as a convenient plus and the salon's cleanliness is frequently applauded. More than just a grooming service, Urban Tails Dog Grooming Salon is a favourite among many pet owners who trust and value the care and attention their pets receive.
Last Updated: 19/10/2023
Add Review
Leave a Reply
Business ID: 2028
Romero
Horrible customer service, I received a message about my appointment which I had forgotten as I have a 4 months old which has been unwell. I called to let them know I could be there 7 minutes late as that’s how far I live but they refused and said I would be charged a 70% fee for a no show even though I could of made it just 15 mins after my appointment time. I have never come across a place like this as while I waited on the phone for them to let me know if it was ok that I would be a bit late. I wasted the additional time frame.
I will never use them and definitely not recommend them to anyone. I will make sure to past on this horrible experience to everyone I come across with. Please be careful when booking with them as God forbid you have an accident and arrive late to your appointment as they won’t care and still charge you. As the owner said to she had to “pay staff’ I don’t think she pays them $77 an hour. Disgusting to see how they steal money potential customers.
Share this review:
Mitchell Waygood
I wonderful pet grooming salon that runs on a very tight schedule.
Share this review:
Urban Tails Dog Grooming Salon
Thanks Mitch! We appreciate customers who respect our policies and time.
Kat Boyton
So happy with the results. Staff were helpful and gave us a half hour warning on when to pick her up. Some times my dog gets scared by rough groomers but she was so happy when we picked her up. Groom was very even and my requests were listened too. Our dog smells wonderful and clean.
Share this review:
Urban Tails Dog Grooming Salon
Thank you so much for your review Kat Josie was a real pleasure to groom. She’s welcome any time!
Nicole Markwick
Absolutely LOVE urban tails. Harry and Ruby went in dirty and smelly and came out clean and smelling fresh.
Share this review:
Urban Tails Dog Grooming Salon
Thank you so much for your review today Nicole we are so glad Harry and Ruby had a nice time in the salon.
Natasha Downie
Yes! Another happy, stress free trip to the groomers done! These guys take such good care of my dogs and I love them coming home smelling as delicious as they do. I could not recommend Kirsty and the team enough! Thanks guys
Share this review:
Urban Tails Dog Grooming Salon
Thanks so much Natasha, we love your little crew. Cant wait to see them again soon!
Shantal Kumaran
Absolutely Amazing! I took my Boarder Collie to Urban tails today my dog has zero grooming experience and is not good with other dogs and on top of that had some matting on his bum as he never let’s me brush there. I rang and told them my issues and they were super accommodating scheduled a time when only my dog would be coming in and out and managed to get an amazing groom with no matts and still looks a million bucks. Couldn’t recommended them enough!!!!!
Share this review:
joanne wright
My dog always comes back looking good
Share this review:
Urban Tails Dog Grooming Salon
Thank you Joanne!
Maddie Glynn
I took my 5 month old Toy Poodle Rolly in today to be groomed and I am so impressed with the results. He is nervous in new situations and when he is without me or my partner (thanks to the lockdown!) and the groomer made him feel comfortable and worked with him to ease his nerves. The groomer gave me advice on what to do to help her out next time which I really appreciated. Rolly looks absolutely wonderful and we can’t wait to continue using Urban Tails Grooming as he grows. You can tell how confident he feels too! I’d recommend them to anyone looking for a professional and excellent quality groom! Here are some before and after pics of our fluffy boy to a beautifully groomed boy!
Share this review:
Urban Tails Dog Grooming Salon
Hi Maddie thank you so much for your review today. We really appreciate when customers listen and take on our feedback after their appointment. Cant wait to see Rolly again soon!
Steve George
Our little fur baby Semi has been seeing Kirsty and the team from Urban tails since a puppy 6yrs now and he wouldn’t want to see anyone else. Kirsty is so professional , caring and gently with our boy and he always loves and gets excited for his 6-8 weekly groom. We highly recommend
Share this review:
Urban Tails Dog Grooming Salon
Thanks so much Steve. We love semi ❤️
B C
Best Dog Groomer in town !
Share this review:
Urban Tails Dog Grooming Salon
Thank you!