Highlands Veterinary Hospital is featured on The Pet Community as a trusted provider of vet services.
Highlands Veterinary Hospital Contact Information and Customer Reviews
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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Highlands Veterinary Hospital has garnered a reputation for its outstanding service, underscored by the knowledgeable and friendly nature of its staff including Dr Gelderman. Numerous customers laud the team's genuine animal welfare focus, their exceptional communication skills, and their personalised approach to treatment. The hospital is also known for its understanding and care towards nervous pets, with one customer recounting their positive experience with their dog Pedro. Another highlights the hospital's efficient service and professional reception staff. While there's an isolated incident of dissatisfaction, the majority commend the hospital's affordability, its staff's passion, and their overall expertise. The hospital's commitment to animal care extends beyond pets, with a customer sharing a positive experience about a rescued blue-tongue lizard. In conclusion, Highlands Veterinary Hospital enjoys an overwhelmingly positive reputation for its excellent service, caring staff, and its dedication to animal welfare.
Last Updated: 22/10/2023
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Business ID: 11136
George Tran
Fabulous vet. Very knowledgeable and friendly staff. Not in it for the money. Putting animal welfare first. ❤️❤️❤️
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Highlands Veterinary Hospital
Hey George – thanks – and keep up your excellent with with your great dogs!!
Kayla A
I cannot overstate how fantastic this team, and Dr Gelderman are! Everyone is wonderful to deal with, incredibly compassionate and friendly. Dr Gelderman is very thorough and reassuring, and not pushy at all when it comes to treatment; there’s always a few options. I am so incredibly grateful to have a team that genuinely loves animals and will provide them with the absolute best care they can!
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Highlands Veterinary Hospital
Thank you so VERY much for your kind words!! DG
Rachel Harris
The team at Highlands Veterinary Hospital are the best! My dog recently had issues and Leanne called me twice a day in the days after my appointment to see how things were going, giving me great advice each time. My dog is now doing great thanks to the help I received!
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Highlands Veterinary Hospital
Rachel, we are incredibly grateful that you took the time to leave us a 5-star review. We know how scary and stressful pet emergencies can be. We are thrilled to hear your fur baby is feeling better!
Samantha H
My partner and I, along with our dog named Pedro just recently moved to the Highlands. We were searching for a new vet, in which the process of attending the vet is usually a stressful one, let alone having to find a new one, as our beloved Pedro is unfortunately not the most sociable to strangers, let alone a vet.
From the moment I called reception to enquire about their services, particularly their understanding around nervous dogs, it was a fantastic experience. Not only was reception so understanding and took their time to talk with me over the phone about their ‘sensory garden’ but even their check-in after the consult.
The experience with the vet himself was the most caring, kind and understanding consult we have ever had. The vet made sure to give Pedro his space while respecting the importance to build trust with him. Not to mention the amazing time that was given to myself and my partner to thoroughly explain medication and prevention of illness. Pedro was able to stay in the consult room the whole time and was at ease.
I could not highly recommend this vet enough. The moment we walked away from the vet we had complete trust and a sense of relief. The trip to the vet will no longer be a stressful one for myself, my partner and most importantly Pedro.
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Daniel
Exceptional experience. My boy Neeson diagnosed and on our way in 30 mins. The girls at the desk friendly, professional and love their job. I moved here 2 months ago and the Southern Highlands continues to impress. Very well priced too thank you
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Philip Body
Our puppy wicket has been there for a few visits. I fine the staff are very friendly and the vet doctor is very helpful and knowledgeable.
Will always be taking our wicket there 😊👍
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Highlands Veterinary Hospital
Thanks for your review Philip. We appreciate it 🙂
MummaJandBabyK
Awful service and vet is very rude and unhelpful
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Daniel Bosch
Exceptional experience. My boy Neeson diagnosed and on our way in 30 mins. The girls at the desk friendly, professional and love their job. I moved here 2 months ago and the Southern Highlinds continues to impress. Very well priced too thank you
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Highlands Veterinary Hospital
thanks Alan – great to meet you both today. Neeson – AWESOME gentle giant
Nicholas Gregory
Very friendly and helpful staff. Dr Gelderman is very knowledgeable and very good with his patients. I would highly recommend Highlands Vet
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Highlands Veterinary Hospital
Thanks so much Nicholas – we absolutely LOVE helping caring pet owners like you!
Danielle Davis
Staff are outstanding!
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