Animal Referral And Emergency Centre

Leah Martin

Reviewed on The Pet Community
First Review 0

We are still traumatised from our visit here 2 years later. We waited hours due to ineffective triage, incompetent reception staff, and my beautiful rabbit suffered terribly and died when after 4 hours, despite many other pets leaving healthy and well, that she still could not be seen for another hour. While frantically calling another vet, she ended up convulsing and dying in my autistic nieces lap just before we arrived. No one wanted to know what had happened . No one took any accountability or even showed they were sorry. My rabbit could not even lift her neck and the nurse berated us for her having no hay or water in her carrier when she could not even lift her head to drink!!!
They let my animal suffer for hours when she could have been euthanised within minutes… to this day the experience makes me and my niece feel physically ill.

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Lani

Reviewed on The Pet Community
First Review 0

Save your pets life and AVOID this vet.

This vet is negligent and incompetent and my dog would still be alive if I didn’t go here. Unfortunately, it was a situation that needed urgent attention and I wasn’t aware of many after hours vets in my area.

Adding to the distress of the situation, I received a text the day after dropping off my dog, indicating she was ready for pick-up. Relieved, I scheduled a time to collect her, only to receive another call hours later stating it was a mistake and it was recommended to put her down, a decision I was completely unprepared for and avoidable if I had taken her elsewhere.

They have a well known bad reputation and I regret ever going there.

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ebony ran

Reviewed on Google

Didn’t give us an update, told us our dog was stable, came back two hours later for X-ray results was told vet had not seen xray only to wait again and the be told that the only option was to put our dog down. Not sure what happened in the middle as no one gave me an update on her. She is 13years old. I opted to bring her home on pain relief was not offered an option to see her and had to wait another 30 minutes in the waiting room to be able to take my dying dog home and wasn’t able to go and see her. They kept calling her a him. I get they are an emergency vet and are busy and stressed but some compassion would be nice I had to ask about four times to have my dog given back to me. It’s not an environment I would want my dog euthanised I’m not even sure they would let you see the dog as this was definitely not an option discussed with me.

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Emma Cutting

Reviewed on Google

I recently had my cat looked after for 2 nights after a blocking procedure. The team were so kind and professional through the whole process. I knew that my cat was in the best care. The vet even sent me a photo of my cat and a text update. As someone who has never had to spend a night away from their pet, this gave me a great peace of mind to know he was okay.
Although the cost was expensive, the team is an emergency 24/7 care which is expected to be more than a normal vet. I did not find the costing to be more expensive than what I would have anticipated for an emergency care vet.
I would highly recommend if anyone needs their pet looked after for emergency care to visit the team

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Anthony Nielsen

Reviewed on Google

Having to readmit my dog to another hospital due to poor service and communication from these guys so basically have been scammed out of a few thousand dollars by these guys and wasted plenty of travel time. It’s a shame to be giving this rating as it’s really only focussed on one staff member in which two others were seemingly pleasant but that’s all it takes for a vet clinic to lose trust and future business in this instance. A trip to the ombudsman will be well worth my time

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Kathi Curran

Reviewed on Google

Had to take our dog Charlie to AREC last night and was very impressed with how the staff handled him. He’s super anxious when visiting the vet, but this was probably our best vet visit of all time. The vet nurse Tyson told me he was ‘low stress handling – silver certified’, which I hadn’t heard of before, and it was clear straight away how those skills really helped – the way he managed interacting with Charlie and taking his vitals etc in a way that minimised the sense of threat for our dog was amazing. The vet was also really great at factoring Charlie’s emotional state into her approach too, so the exam and treatment could all be completed without having to cut anything short due to doggo’s fear reactions. Very appreciative of the care.

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Jane Theopalitomas

Reviewed on Google

THESE VETS KILLED MY DOG
if I could rate less than one star I would.
These vets DO NOT CARE ABOUT THE ANIMALS, Not one bit.
They care only about the money.
Disgusting excuses for vets, never ever again will they have their way with me or my dogs. Horrible staff, disgusting service, worst ever reception.
If you have to use them think twice. Also make sure you have several thousands of dollars in the bank, ready to go, with zero explanation….
There are OTHER after hours vets, please check them first.
What is even better is that when they get an average review, they dont respond publicly, they ask for contact details so they can get out of it in private. What an absolute joke.

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Tara

Reviewed on Google

Had to take my Schnoodle Myrtle here tonight she had an allergic reaction to something. The triage nurses were fantastic! Quick service and really reassuring and gave great advice. I was anticipating a massive bill for having to see an emergency vet after hours but thankfully not the case I really appreciated the service tonight thank you 😊

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A big thank you to all the staff at AREC, they looked after my cat Jewells and got her back to good health, as she was in a very bad way with a chest infection. Vet, vet nurses and admin are very kind and caring, your pet is in good hands at AREC.

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