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Animal Referral And Emergency Centre Contact Information and Customer Reviews
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Reviews (18)

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3.9 out of 5.0
Rating 3.9
  • martin bonnici
    Reviewed on The Pet Community
    First Review 0

    two words come to mind. hypocritic and mercenary. they killed my dog. i’ll never forgive them.

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  • ebony ran
    Reviewed on Google

    Didn’t give us an update, told us our dog was stable, came back two hours later for X-ray results was told vet had not seen xray only to wait again and the be told that the only option was to put our dog down. Not sure what happened in the middle as no one gave me an update on her. She is 13years old. I opted to bring her home on pain relief was not offered an option to see her and had to wait another 30 minutes in the waiting room to be able to take my dying dog home and wasn’t able to go and see her. They kept calling her a him. I get they are an emergency vet and are busy and stressed but some compassion would be nice I had to ask about four times to have my dog given back to me. It’s not an environment I would want my dog euthanised I’m not even sure they would let you see the dog as this was definitely not an option discussed with me.

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  • Renato Rispoli
    Reviewed on Google

    Thank you to all the team at AREC you not only saved Albie, but showed that you really cared for him. We could not have asked for more. Wonderful, compasionate caring service. Thank you so much.

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  • Lyndall Mcgrath
    Reviewed on Google

    I lost my best friend on Friday. The kindness and compassion that was shown to me on this day was unbelievable. They went above and beyond to make Billy comfortable so I could get her to our own vet. Thank you, thank you, thank you to all the staff involved on Friday morning.

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  • Michelle Williams
    Reviewed on Google

    Sought end of life assistance at AREC for our little fur best friend Luna. It was the hardest thing for us to do and we feel that all staff involved with Luna’s last breath we’re kind, compassionate, considerate and understanding. They talked us through the entire process and gave us all the time we needed, they even allowed her other fur best friend to be there with her. These people have heart and I recommend them if you ever are in our shoes. We are forever grateful for how humanly they help Luna drift off to sleep in our arms. Thank you💜

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  • Emma Cutting
    Reviewed on Google

    I recently had my cat looked after for 2 nights after a blocking procedure. The team were so kind and professional through the whole process. I knew that my cat was in the best care. The vet even sent me a photo of my cat and a text update. As someone who has never had to spend a night away from their pet, this gave me a great peace of mind to know he was okay.
    Although the cost was expensive, the team is an emergency 24/7 care which is expected to be more than a normal vet. I did not find the costing to be more expensive than what I would have anticipated for an emergency care vet.
    I would highly recommend if anyone needs their pet looked after for emergency care to visit the team

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    • Animal Referral And Emergency Centre

      Thank you Emma for these kind words.

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  • Laila Randall
    Reviewed on Google

    The staff at this Vet clinic are so professional and lovely and so very considerate in hard times. They understand that pets are family and they are so helpful with our needs as pet owners. I cannot thank them enough for their kindness and dedication, even in emergency situations. It’s hard work, but they do it beautifully.

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    • Animal Referral And Emergency Centre

      Thank you Laila for your kind words 🙏

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  • Anthony Nielsen
    Reviewed on Google

    Having to readmit my dog to another hospital due to poor service and communication from these guys so basically have been scammed out of a few thousand dollars by these guys and wasted plenty of travel time. It’s a shame to be giving this rating as it’s really only focussed on one staff member in which two others were seemingly pleasant but that’s all it takes for a vet clinic to lose trust and future business in this instance. A trip to the ombudsman will be well worth my time

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    • Animal Referral And Emergency Centre

      Hi Anthony, We are sorry that your experience with 1 of our team was unsatisfactory. To assist us looking into this for you, please contact reception@arecvet.com.au with some more details and we will be in contact. Thanks LC

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  • Isabel Mckellar
    Reviewed on Google

    Everybody at this clinic was wonderful, the reception, the vet nurses and the vets are all kind, helpful, caring and knowledgeable.

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    • Animal Referral And Emergency Centre

      Thank you for your very kind words Isabel. I’ll be sure to pass along your feedback to the team. Regards, David

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  • Kathi Curran
    Reviewed on Google

    Had to take our dog Charlie to AREC last night and was very impressed with how the staff handled him. He’s super anxious when visiting the vet, but this was probably our best vet visit of all time. The vet nurse Tyson told me he was ‘low stress handling – silver certified’, which I hadn’t heard of before, and it was clear straight away how those skills really helped – the way he managed interacting with Charlie and taking his vitals etc in a way that minimised the sense of threat for our dog was amazing. The vet was also really great at factoring Charlie’s emotional state into her approach too, so the exam and treatment could all be completed without having to cut anything short due to doggo’s fear reactions. Very appreciative of the care.

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    • Animal Referral And Emergency Centre

      Thanks Kathi for your kind words. I’ll pass along your feedback to the team.

      I’m so glad Charlie’s visit was not stressful. Tyson is an excellent nurse and our team’s training with Low Stress Handling stands us well for both patient and team safety.

      Regards

      David

      Helpful Review
  • Richard Tarrant
    Reviewed on Google

    Great service in for middle of the night emergencies. The vet nurse was friendly and efficient. I phone first and got good advice then when I arrived my dog was promptly triaged and problem resolved.
    Very appreciative to have a 24 hour vet available to my pet.

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    • Animal Referral And Emergency Centre

      Thanks Richard for your kind words. Providing patient care 24/7 is a core purpose for why we are here.

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  • Jane Theopalitomas
    Reviewed on Google

    THESE VETS KILLED MY DOG
    if I could rate less than one star I would.
    These vets DO NOT CARE ABOUT THE ANIMALS, Not one bit.
    They care only about the money.
    Disgusting excuses for vets, never ever again will they have their way with me or my dogs. Horrible staff, disgusting service, worst ever reception.
    If you have to use them think twice. Also make sure you have several thousands of dollars in the bank, ready to go, with zero explanation….
    There are OTHER after hours vets, please check them first.
    What is even better is that when they get an average review, they dont respond publicly, they ask for contact details so they can get out of it in private. What an absolute joke.

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  • Shayde Hart
    Reviewed on Google

    Our 10 week old beautiful “Beverly” was a patient of your hospital overnight. We would like to thank all staff and veterinarians including Dr Josh who cared for our baby and helped her through the virus she had. Our 7 year old son was very worried and upset about his new puppy, we called on speaker and the beautiful receptionist went and checked on miss Beverly at 2200hrs and assured our son she was calm and almost asleep. This really made him feel much better. Dr Josh was incredible throughout our horrible night, explained the treatment plan and costs comprehensively. The whole experience was pleasant and our family is extremely grateful for each and every one of you. Thank you so much for helping our baby girl feel 100% better ❤️
    The Hart Family.

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    • Animal Referral And Emergency Centre

      Thank you Shayde for your kind words. I will pass this message on to Dr Josh & the team.

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  • prettyperfect4u
    Reviewed on Google

    The worst vet I. The world do t go there they are hopeless and let your pet die

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  • Benjamin Oliver
    Reviewed on Google

    We brought our four year old male kelpie in om a saturday night. As he was having partial seizures, potentially due to his behavioural medication. As having experience in the industry already from the RSPCA and behavioural training. I cannot express how highly impressed I was with the professionalism and level of care that is provided to our boy Timmy. There is also an impeccable level of bedside manner, which should not be overlooked. Dr Christopher, thank you for your outstanding help.

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    • Animal Referral And Emergency Centre

      Thank you Ben for your kind words. So glad to hear Timmy received this care so professionally. Dr Chris has a particular interest in neurology, so he would be a great vet for Timmy.

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  • Tara
    Reviewed on Google

    Had to take my Schnoodle Myrtle here tonight she had an allergic reaction to something. The triage nurses were fantastic! Quick service and really reassuring and gave great advice. I was anticipating a massive bill for having to see an emergency vet after hours but thankfully not the case I really appreciated the service tonight thank you 😊

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    • Animal Referral And Emergency Centre

      Thanks Tara for your kind words. Allergic reactions happen anytime and can catch us unawares. Glad to hear everything went well.

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  • Annamaria Sordillo
    Reviewed on Google

    We are very grateful we have this service not far from home. We’ve been here two of times with our dog and both times the staff has been very kind, and the triage nurses really reassured us and gave us good advice about how to take care him. Thank you!

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    • Animal Referral And Emergency Centre

      Thank you Annamaria for your kind words. Emergencies at any time of day or night are fraught with concern. I am glad you felt that you were given peace of mind with your visits to AREC. Regards, David

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  • Jo Jo

    A big thank you to all the staff at AREC, they looked after my cat Jewells and got her back to good health, as she was in a very bad way with a chest infection. Vet, vet nurses and admin are very kind and caring, your pet is in good hands at AREC.

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Business ID: 1387

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