Macarthur Vet Group – Camden is featured on The Pet Community as a trusted provider of vet services.
Macarthur Vet Group – Camden Contact Information and Customer Reviews
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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Macarthur Vet Group – Camden has seen a mix of reviews, showcasing a wide array of experiences. Many pet owners have praised the clinic for its excellent service, describing the vets and staff as awesome, professional, caring, and highly recommended for their experienced treatment and understanding approach. These positive testimonials highlight the clinic’s ability to provide fantastic animal care at reasonable prices, making every visit a positive experience for both pets and their owners. However, there have been instances where clients felt let down, citing concerns over communication, handling of specific situations, and the perceived focus on revenue over pet welfare. Despite these mixed experiences, the majority commend Macarthur Vet Group – Camden for their thorough, compassionate care, especially during difficult times, with many long-term clients trusting the clinic for nearly two decades. This suggests that while there's room for improvement, the clinic has a solid foundation of trust and professionalism in the community.
Last Updated: 04/02/2024
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Business ID: 11250
Sayoni Dutta
Excellent service. Awesome vets and staff members. Their treatment and suggestions have done wonders for my pet cavoodle Scotch. Vets and nurses here are very experienced and know what they are doing. Highly Recommended!!
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Rhonda Bansagi
I was told $148. Later there was nothing wrong with my dog.
2 minutes around the corner and massive seizure.
I’m reporting this vet to the Vet authority
Be warned people.
My boy suffered with massive seizures until next morng (we also went to Rossmore who also sent us home saying it might be a snake night for an additional $1000 plus after $606. But sent us home when we couldn’t afford it – blood tests came back excellent, but still sending us home!
Thirlmere Vets not only are economical in cost but supelrier vets that do house calls and AH.
My dog suffered from MacArthur Vet.
Shame on you horrible Vet and reception is useless.
Reply to your reply.
Incorrect.
The vet said he hadn’t had a seizure and he had
Please note I work in high needs Disability for over 25 years …I know a seizure !!!!
The Vet is incompetent and I am warning everyone I know of my experience.
Shocking
You can try to weasel out of this with your reply but not everyone is ignorant!!!!
My beautiful Labrador never stood up again after being in your practice!!
Shocking.
Shame on you
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Macarthur Vet Group – Camden
Hi Rhonda, we are sorry to hear your dog’s condition deteriorated with new symptoms after leaving our clinic. On review appropriate advice, including details on seeking out of hours care was provided and we are happy that you have found a new practice you are happy with.
Nichole Price
I’ve taken my dog here for about 9 years. They are a lovely vet who treat the animals and the people with kindness and understanding.
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Macarthur Vet Group – Camden
Thank you Nicole and thank you for your loyalty and trust over the years. Please know we are always here to care for you and your fur baby.
Warwick Drury
Very professional and caring vet
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Macarthur Vet Group – Camden
Thank you for your feedback Warwick, its greatly appreciated.
valerie brown
Fantastic vets
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Macarthur Vet Group – Camden
Thank you so much Valerie!
Jazzz Martinz
When it comes to taking proper care of your fur babies, both the staff and the veterinarian may be of has been assistance.
I highly recommend this vet!
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Lynne Tajsic
Best vets.
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Macarthur Vet Group – Camden
Thank you Lynne! We appreciate you!
Antoinette Novella
Excellent animal care at very reasonable prices.
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Macarthur Vet Group – Camden
Thanks Antoinette – really appreciated 🙂
MATT BEATTIE
These guys are cruel!!! Your head nurse at Camden should be sacked for her cruel approach to animal welfare! Especially for someone who loves cats and has cats of her own.
I rung up the Camden clinic to book my cat into board within your facility as he has previously stayed there before.
He suffers from anxiety so wanted to take him to place he is sum what familiar with while I will be away attending an funeral.
I was later informed that he was not up to date with his vaccines, which I was surprised about as he has been to the vet in the last 12 months and nothing was mentioned to me regarding this.
The nurse agreed that he could board but would not be able to stay in the boarding facility as he was not update with his vaccines and has to stay away from other cats, but instead would allow him to board within the hospital cages durning the 3 day stay.
Excuse me how cruel and in humane is that!!
To keep a cat locked up in a small cage that is designed for animals post and pre operation.
After asking to speak to the head nurse myself the tone and manner in her voice is quite disgraceful and off putting.
I questioned that I was not made aware of my cat not being up to date with vaccines.
She was very quick to rattle of the dates of text msgs that were supposably sent to me.
Well if no one replied or booked an appointment based on the so called reminder text msgs don’t you think the appropriate thing to do is to pick up the phone and make contact. Little thing called customer service.!!!
I understand that my cat in your eyes is not up to date with his vaccines and can’t be near the other cats that are boarding but the appropriate thing to do for the welfare of my cat is you suggest an alternative option then to offer him to board in the hospital cages.
The approach that your head nurse took in allowing my cat to board at the expense of his welfare clearly shows your in it for the quick easy cash and not the welfare of animals like you say!
Never again! Your head nurse at Camden has turned my off your establishment and will go else where for the health and welfare of my cat moving forward.
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Macarthur Vet Group – Camden
Dear Matt,
Your last visit to MVG was in May 2020. Our reminder system is set up to ensure multiple reminders are sent via text and email. Despite your cat not being up to date with vaccinations we attempted to provide assistance. We want to reassure you all boarding accommodation we provide more than meets our patients welfare needs.
Regards
MVG
Christian May44rsSFG C zip
Very honest and friendly service.
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Macarthur Vet Group – Camden
Thanks for your review Christian 🙂