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PetSmart Chelmsford love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Chelmsford seems to have carved out a niche for itself, particularly among pet owners who appreciate the store's wide range of products and the knowledgeable, pet-loving staff. Customers rave about the convenience, the selection of products available, and the grooming services offered. Many note the friendly and helpful nature of the crew, creating a welcoming atmosphere where pets are always welcome. The store's ability to maintain a well-stocked inventory and its efforts to facilitate pet adoptions add to its appeal. However, it's not all tail wags; some customers have voiced concerns about the speed of checkouts and mixed experiences with the PetSmart Hotel and grooming services, highlighting areas for improvement. Despite these hiccups, the overall sentiment remains positive, with many pet owners considering PetSmart Chelmsford a go-to place for their pet care needs, underscoring the importance of trust and quality care in the pet service industry.
Last Updated: 2024-02-29


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  • Geoffrey Feldman
    Reviewed on Google

    Nice likeable knowledgeable staff. Most of all are pet owners themselves

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  • Matt Donovan
    Reviewed on Google

    Staff was very helpful and knowledgeable.

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  • Victoria Gomez
    Reviewed on Google

    They have everything you could ever need for a pet

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  • Steven Saulnier
    Reviewed on Google

    My dog loves this place u say pet smart to her she reminds yo grab my keys for real😜

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  • Brenda McMeniman
    Reviewed on Google

    Very pleasant always. Love pets are welcome.

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  • Vann Bun
    Reviewed on Google

    Well not many other pets stores left in this area. So I guess pet smart is doing something right. Right?

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  • Tom
    Reviewed on Google

    Convenient, good selection of products, dog grooming is good, checkouts are wicked slow though…really really slow oddly, but hey, i can’t complain. They hook me up with dog food, and that’s all I really care about. Cheers.

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  • Lorraine Goddu
    Reviewed on Google

    The crew was friendly and polite

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  • Arun Lahiri
    Reviewed on Google

    Had inventory I needed

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  • STEVEN CINTRON
    Reviewed on Google

    Love it

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  • Steven Sweeney
    Reviewed on Google

    Employees were very helpful and loved seeing my calico cat

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  • Serenity Tia
    Reviewed on Google

    Stocks is usaly never out, awesome friendly employees, and they always have kitties to adopt most times!

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  • Ana Paiva
    Reviewed on Google

    Great place to shop!

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  • Andy Nazzaro
    Reviewed on Google

    The grooming staff here is always really nice

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  • Deborah Miles
    Reviewed on Google

    I board my dog at the PetSmart Hotel in Chelmsford. My dog goes shopping when I pick her up.

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  • PJ Lima
    Reviewed on Google

    I had my dog going to camp for a few days to get some energy out. Usually she is happy to go to camp but lately she has been reluctant and combative when getting into the car at first I didn’t think much about it but now I’m sorry I didn’t recognize and acknowledge my dogs “cry for help behavior” sooner.

    After one day (out of 5) stay in boarding I was notified my dog was displaying “aggressive” behavior.
    I was being told she was “growling” and “lunging” at other animals in camp and was acting aggressively and nervous.

    Which is not like her at all.
    Not only does she see strange animals often in public dog parks she also shares a home with three cats and a toddler. She had never been aggressive with them never growled never lunged not even during play activities when one would expect an animal to growl or lunge or even bark.

    I have never been so concerned about the safety and the overall treatment of my animal in my life. I did not have my animal stay in their boarding for the entirety of the stay and arranged to have her picked up early.

    I feel as though if my dog is acting this way she is afraid it makes me wonder what the staff are doing/allowing behind closed doors, how she is being treated, how she is being interacted with and it makes me sad because she is a very sweet loving animal. I sat up all night worried about leaving her in there even a second longer until I could get someone to pick her up.

    Even this review I waited to post out of concern she would be targeted as a result.

    Needless to say I won’t be bringing my dog there anymore – trust is a huge factor when dropping your pet off and entrusting an establishment to care for them something just isn’t right about this location animals don’t just behave uncharacteristically, fearfully, and aggressively for no reason all of a sudden.

    I was also reassured that the dogs are separated by size which is not true at all as they carelessly post photos of doggy day camp on their social media showing large and small dogs together.

    Bring your animal literally anywhere else because this place lacks the skill, compassion and experience in dealing with animals-your pet is just another dollar sign for them nothing else.

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  • Del Carmen Gomes
    Reviewed on Google

    It has a doggy hotel as well as a grooming place. More accessories than Petco for sure.

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  • Mattytm
    Reviewed on Google

    I took my cat for a grooming and the staff complained because he was too “fussy” and that was their excuse for not completing the appointment. After I picked him up he was traumatized and wouldn’t come out from under my bed for a week. If I could give less than one star I would!!!

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  • John DeChristopher
    Reviewed on Google

    John the rewards program!

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  • Sephora Marie Borges
    Reviewed on Google

    This is specifically a review for the Pets Hotel. My family and I were going away and our usual house/pet sitter was unavailable, so I decided to board my dog at Petsmart for convenience. There were a few issues of communication right out the gate— when I booked online it said I could bring my dog in at 8:45. Then I received a call saying 8 PM was the latest I could book her for that day. Then on the actual day I was going to bring her in, I got a call at 2:30 pm, saying that actually, since it was July 4th, the latest I could bring her was 5 pm because they were closing at 6. I don’t take issue with them closing early, but rather the fact that I wasn’t provided with that info when I booked or when I received the first correction to my booking. I was super nervous leaving her and the staff was lovely about reassuring me and letting me check up on my dog while I was away. That is the only reason there is a 2 start review instead of 1 star— the people I encountered were wonderful. What I take issue with is when I picked up my dog, she reeked and so did her bed. Both smelled very strongly of dog urine. This made no sense to me as my dog is fully house trained AND crate trained. I don’t know how in the span of 5 days she and her dog bed (in a private room) could have been exposed to so much pee that they would both stink that badly unless she wasn’t being taken out enough or the facility is just that dirty. I don’t blame the people working there, as I wonder if they’re sufficiently staffed and if the way the facility is set up allows for truly proper care. The girl who brought my dog out to me was so nice and apologized saying they usually do laundry but didn’t get the chance. I ended up throwing the bed away as soon as I got home. I won’t be bringing my dog back there.

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Rating

Business ID: 56567

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