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Reviews (21)

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4.7 out of 5.0
Rating 4.7
  • Georges Pierre
    Reviewed on Google

    Don’t even deserve one star
    Poor customer service , very abrupt more fluffy to scruffy.
    Do not recommend

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    • Scruffy To Fluffy

      Hello George, I’m I am confused about this 1 star review. I think you must have meant to give it to a different groomer. Your appointment with me, for your dog Bijoux, was over 4 months ago and you have never said anything to me during this time.

      On the day you were incredibly rude to me; even though I changed my whole day around and canceled my much needed physiotherapist appointment to accomodate you.

      I know you were aware of how rude and horrible you spoke to me because you apologised via text later that night. You said I did a ‘fantastic job’ grooming your dog Bijoux.

      As I am unable to attach to this response, I have added the screenshot of your text apology to the photos on this page for your reference.

      I hope you have a lovely Christmas and all the best for 2024.

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  • Stacey Hemara
    Reviewed on Google

    Took care of my two dogs exceptionally well. Very knowledgeable business owner.
    Both of dogs are looking amazing thanks a lot will be back

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    • Scruffy To Fluffy

      Thank you so much for such a lovely review Stacey 😊 They are both adorable 🥰

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  • Shan Ll
    Reviewed on Google

    We have been taking our Border Collie Ruby to Sarah for over a year now and can’t recommend her highly enough.

    She does an amazing job and Ruby always comes back looking and smelling amazing, after being incredibly spoilt! She has fabulous breed specific knowledge and always takes fantastic care of our girl.

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    • Scruffy To Fluffy

      Thank you so much for the great review Shannon – I look forward to seeing you and Ruby next week 😀

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  • Wendy McCracken
    Reviewed on Google

    Sarah takes extra care with our little Maltese-Shihtzu, Maggie, who does not enjoy her nails being clipped or the dryer. Sarah is “all about the dog” and I couldn’t ask for anything more from any groomer.

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    • Scruffy To Fluffy

      Thank you for such a great review Wendy – I really appreciate it. Maggie’s photo is getting lots of love!

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  • Danni Herrick
    Reviewed on Google

    Good

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  • Gwen Crawford
    Reviewed on Google

    Sarah is an amazing groomer. My little Charlie goes in rather dirty and comes out bright white and always with a little tie or bow tie. Great work.

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    • Scruffy To Fluffy

      Thank you for leaving such a great review Gwen. Charlie is a pleasure to groom 😊

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  • Aileen Pound
    Reviewed on Google

    Sarah always does an amazing job with our dogs Archie and Princess. She never disappoints and we love the added little touches she does like Christmas ties for Archie and bows for Princess.

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    • Scruffy To Fluffy

      Thank you so much for such a great review Aileen.

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  • Dominique Scott
    Reviewed on Google

    Our boys have been going to Sarah for many many years and they simply adore her! As do we. Couldn’t recommend her enough! <3

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    • Scruffy To Fluffy

      Thank you so much for your review Dom. I checked and Maddox first visit was 2012! Where has the time gone?!

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  • James Gillies
    Reviewed on Google

    I have been taking Cooper to see Sarah monthly for years now. She is the best in the business and he is not the easiest dog to groom. He always looks and smells amazing when he comes out and it lasts for weeks. Customers for life!

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    • Scruffy To Fluffy

      Thank you for such a lovely review James. I look forward to seeing Cooper on Saturday 😀

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  • Andrew Price
    Reviewed on Google

    Zorro comes in very scruffy and leaves especially fluffy. Amazing work every time.

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    • Scruffy To Fluffy

      Thanks you Andrew – I love doing his Halloween coloured mohawk!

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  • Angela Authers
    Reviewed on Google

    Sarah at Scruffy to Fluffy is professional yet friendly a dog owner and dog lover herself you know your pets are in good hands. Her work is always top quality and my boy loves going to her.

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    • Scruffy To Fluffy

      Thank you so much for your review Angela. Shorty is the only dog I know who’s not a fan of going for walks 😂 I hope he and Digger are besties now xx

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  • Lisa McCullough
    Reviewed on Google

    Sarah does a wonderful job with jarrah, she always comes back looking gorgeous and so well groomed. Would definitely recommend her services to anyone around the Northern suburbs 😊

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    • Scruffy To Fluffy

      Thank you very much Lisa. You’re regular booking for tidy-ups between full grooms is what keeps her so long and fluffy 😊

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  • Mike Jackson
    Reviewed on Google

    Such a great groomer.
    Highly recommended just wish I found her a lot sooner

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    • Scruffy To Fluffy

      That’s so sweet of you to say. Thank you so much. Milly is a little angel 💛

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  • Siarn Dick
    Reviewed on Google

    Best dog groomer! You can see as soon as you meet Sarah how much she loves dogs and loves what she does. I always get compliments on how gorgeous my dog looks after having a groom. Plus my dog absolutely loves going to Sarah to get a wash and groom. Highly recommend!!

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    • Scruffy To Fluffy

      Thank you so much Siarn. I always look forward to seeing Henry 😊

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  • Lesley Jones
    Reviewed on Google

    I highly recommend Sarah at Scruffy to Fluffy. My puppy dog, Chester was groomed by her for around 6 years, from being 11 years old until he passed away at 17 years old. (I’d previously gone through a fair few groomers by the time I came across Sarah & they fell far from the mark as too impersonal!!)

    Sarah is a wonderful professional groomer who cares personally for each pet & always has time on pick up to share any funny/special experiences she has while they’re with her. She also lets you know if she finds any problems during grooming & advises if she can or to see a vet

    I preferred that she was ‘by appointment’ so that Chester wasn’t away from home for long, especially in his later years. She was so caring & gentle as he aged & I thank her for her patience & time with him (& me) at this stage

    If I do get another pet, I wouldn’t hesitate in taking them to Sarah to be groomed, even if I had to travel a fair way. I’d trust her with them implicitly

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    • Scruffy To Fluffy

      Thank you for taking the time to leave such a lovely review Lesley. Chester was such a character and always a pleasure to groom.

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  • michael meehan
    Reviewed on Google

    Ralph genuinely likes going and always returns with new fashion accessories.

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    • Scruffy To Fluffy

      Thank you so much Michael – Ralph is a pleasure to groom

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  • Peter

    Great groomer, as our 18mnth old Mini poodle has and is having issue’s with previous groomer we’re we came from (Top End Aus), Scruffy to Fluffy is now working with our Dog and we are making very good progress which we believe will end up with a great outcome.

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  • Dave Russell
    Reviewed on Google

    Did a great job on Jay Jay. Our old and nervous dog. Highly recommended. Thanks again.

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    • Scruffy To Fluffy

      Thank you very much Dave. Jay Jay is my oldest client and a delight 😊

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  • Pauline George
    Reviewed on Google

    Highly recommend Sarah at Scruffy to Fluffy

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    • Scruffy To Fluffy

      Thank you very much Pauline -sorry I have only just found this 🐶

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  • Nicholee Vitali
    Reviewed on Google

    Sarah is amazing with our little grumpy Marley. He looks gorgeous. Thanks so much!

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    • Scruffy To Fluffy

      Thank you very much Nicholee- I’m sorry I only just found this! 🐶

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  • Sarah Rose
    Reviewed on Google

    Unfortunately poor customer service & lack of ability to overcome a simple problem. Not recommended.

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Business ID: 1835

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