Enfield Veterinary Hospital

My Nguyen

Reviewed on Google

Just called the vet clinic to ask a general question about a procedure and the receptionist/ staff was condescending when answering my question.

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Jamie Crepaz

Reviewed on Google

Best vet I’ve ever been too..they are very professional, and easy going. My dogs aren’t very social and can be a handful but all the guys there are patient and very friendly 👍

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Alone Orante

Reviewed on Google

Took very good care of my 13 yr old boy, and even checked for potential issues in his senior years. Very good vets and the team actually cares. Switched to this vet for both my dogs.

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Jasmin Frazer

Reviewed on Google

Love visiting the staff at Enfield Vets always very welcoming and go the extra mile to accommodate my boy Sarge 💜

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Anthony Lee

Reviewed on Google

My elderly parents had to wait 30mins whilst handing in a lost puppy. I understand the ranger needs to get in touch and aren’t always available. However when my parents tried to pass on the phone so I could ask them a few questions and explain that they needed to get to a doctors appointment, she refused saying “I don’t need to speak to your son” and refused.
I had to Google the number to call and only then the staff offered a form for them to fill out and leave. She sounded m annoyed of our visit more than anything.
Also, according to my parents, the staff member rudely told my parents to control/handle the puppy which was obviously in distress and not their own. We quite often hand in lost dogs but never again to this place.
Used to be the warmest, friendliest family Vet clinic.
Now just rude and not so bothered.

Date of visit: 10/08/22 1:30pm

Reply to the owner: I understand the rangers being busy and unavailable with much appreciation towards your clinic’s service of accepting lost pets to reunite them with they’re owners. We were twice reunited with our dogs thanks to your clinic and those who went out of their way to drop them off. My father who initially found the dog, called mum to pick him up so they could do what someone did for them once.

Now here’s the issue;

According to the staff member, If the ranger is unavailable, the person handing in the lost dog isn’t allowed to leave or take the found pet home. Understandable.
But, shouldn’t they at least not be told to control a dog which isn’t their own? Couldn’t a staff member put a leash on the pup and taken over rather than stressing out my elderly parents?
Why was it so difficult for the staff member to speak to me when my parents who aren’t fluent in English handed over their phone to them? I had to find the number on google to call the same person who refused to speak to me so I could explain that they had a medical appointment to attend.
Worst of all, what delayed my parents leaving was not the rangers being unavailable or the out of date microchip, it was the incompetence of the staff member as only when I explained my parent’s situation they “offered” a form which they could sign to leave.

“Enfield Vet Hospital in a difficult situation” – there should be manuals and procedures for when lost pets are handed in, assuming rangers will not always be available. Those who are doing the right thing should not be inconvenienced more than what’s necessary. ie. being advised of options such as signing a form before they’ve waited 30mins believing that they can’t leave until the ranger answers. They should have been provided an option to sign the form well before they were calling me in panic as they were not allowed to leave.

I know for a fact your clinic doesn’t have to accept lost pets. If you can’t do it right simply don’t do it. It really wasn’t so much the delay in leaving for my parents, it was more about not being able to leave which frightened them. Refusing to speak to their son who they’ve called for help probably didn’t help either.

The long review and reply is from utter disappointment as this was my vet clinic my father took me as a child and saw compassion and empathy.
I could really sense much disappointment from both mum and dad, which is why I write.

Hope our family’s thoughts aren’t brushed off as “harsh”, only a “short delay”, “difficult situation” and “we did our best” amongst other excuses.
Also hoping the owners care enough to read reviews rather than the staff who created this mess be allowed to brush it under the carpet.

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Jim Wagner

Reviewed on Google

Friendly and professional with close attention to detail. This is appreciated by both the patient and the client.

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I’ve been taking my parent’s dog and my cats here for years. Never had a problem. Shorter wait times than most human doctors.

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