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Croydon Pet Hospital Contact Information and Customer Reviews
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Brenton Goodsell
Rang at 9:40 on a public holiday for our 12 yo Kavoodle who was is a bit of distress. Was seen by the most wonderful and caring vet at 10:15. 2 injection were given and blood tests performed. Diagnosis from the blood test given prior to midday. On a public holiday !! Vet has made a note to ensure we ring them with an update at 8am tomorrow. Could not speak more highly of this group. Caring, professional and kind. Would not go anywhere else.
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Croydon Pet Hospital
Hi Brenton and Celestine, we are so pleased to hear that Baxter is doing a little better today. It was our pleasure to see him for you and we are glad to have set him on the road to recovery!
Helpful ReviewKind regards, Dr Jess and team at Croydon Pet Hospital
Carmel Ferrarin
Morning and afternoon photos of my buddy after visiting vet at 11am
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marie jennings
Service for cat boarding excellent we booked last minute as our vet boarding wasnt re opened yet since covid. The staff are so pleasant Megzy settled in well we chose the service for nail clipping. Thanks to all the vet care & staff. 😸😻🙀😽
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Sean Larner
I visited the Croydon Pet Hospital today without an appointment and was fortunate to have my dog seen to by Alice and Tiffany.
The quality of service provided by both Alice and Tiffany go beyond 5 stars and although I did not have an appointment they took the time to ensure my dog was calm prior to providing excellent treatment.
Alice provided an in depth treatment plan with a number of options, this included costs of future treatment and medications required.
Thank you again.
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Iphigenia Papapetrou
Not interested in the care of animals.
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Croydon Pet Hospital
Hi there Iphigenia, we are unable to locate your details in our system so we are not able to determine the reason for your poor review of our clinic. We would love the opportunity to find out more about what caused you to leave this review. Please feel free to contact the clinic on 03) 9727 4004 to chat with a member of our team.
Helpful ReviewJen
Perfect Vet for our New Puppy… lovely staff…
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Andrew Boss
Good place that went the extra mile for my dog.
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Denise Hoare
Not happy sent me home after a quick consultation. My dog was in a life threatening position for which I had to seek further treatment resulting in a major operation costing thousands.
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Croydon Pet Hospital
Hi Denise,
Helpful ReviewFirstly let me say we are sorry to hear that Toby went on to require surgery after his visit to us, but we would like to raise a few points to justify the treatment that Toby received at our clinic.
We squeezed Toby in for a Vet assessment between consultations as we were fully booked but you had advised he had eaten multiple foreign bodies (tampons) that day and had vomited two up at home before presentation. He was found to be bright and happy and not showing signs of distress on admission. We administered medication to make him vomit and he brought up one more of the items which you described in his ingesta.
When the Vet discharged him to you, she was then advised by you that Toby may have eaten the items the previous day, at which time our Veterinarian advised you that, based on that timeline, there was a potential for one of the tampons to have passed into his intestines, and if he started to show any symptoms relating to this, he would require an urgent recheck and surgery to remove them.
It is our understanding that after your visit, Toby did start to show symptoms suggesting he had an intestinal blockage and then required surgery to remove a further tampon from his bowel. Surgery to remove an obstruction such as this would have been costly regardless of when it was performed (and would not have been undertaken in a dog currently not showing symptoms of an issue).
We are sorry that you have had to go through this experience with Toby, especially for a third time (you advised us that he had had two prior surgeries for foreign body ingestions), and I’m sure you are feeling frustrated both from an emotional and financial point of view, but I feel that your review of our services is unjustified. We went out of our way to accommodate you when your regular Vet could not see you and gave you appropriate advice on what would need to be done if Toby did deteriorate. We would be happy to chat to you over the phone again if you would like to discuss this matter further.
Kind regards, Croydon Pet Hospital Management Team
Hana Wellington
I took my pet here on the long weekend (Sunday). The receptionist was so kind and patient. You really should try to book but I was desperate to find a good vet and walked in. My cat somehow managed to sprain his front leg!! Go figure!! Anyway, the vet was marvellous !! If I could rate them 100 I defintely would. They only charged me $145!!! I expected to pay more!! Thank you, thank you Croydon pet hsp….have now changed all my pets over.
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Carla P
Very friendly staff, very caring and informative. The space is very clean and professional, and also welcoming. The prices are surprisingly good! This will become our regular vet now.
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90jmvh
Great staff as always and the care my dog had was wonderful
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Michael Garth
Very friendly and helpful staff here
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K Maree
Great clinic and staff. Have always felt comfortable and welcomed there, fantastic service.
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J W
Help with guinea pig questions. Nice staff
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Ian Stevenson
First time visitor with my dog. Staff were extremely tentative and helpful. Having just moved into the area this will become my regular vet clinic.
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Jane Strooband
Great first impression..
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James Ferris
Great vet clinic. Was afraid of being over charged due to exotic animals and was pleasantly surprised.
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Leonie F
Lovely team. Wonderful friendly vet who took the time to answer all my questions. Wasn’t rushed. Will happily return.
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Emma Ford
Jess is an amazing vet, very through and great relationship with my dogs. Also takes the time to answer questions in detail
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Ray Dobson
Lovely people who will look after your pets
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Peter
We could not recommend this veterinary clinic more. All the staff are extremely kind and caring individuals. The veterinary care is exemplary. Thank you guys.
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Business ID: 13018
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