Sign In

PetSmart Donna love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Donna seems to be a bit of a hit-and-miss experience for some, but overwhelmingly, customers are barking up the right tree with their positive feedback. From the praise of Leslie's top-notch grooming skills, handling even the most challenging of furry clients with a gentle touch, to the wide selection of healthy Betta fish and pet food, it's clear that PetSmart Donna often gets it right. The staff come across as friendly and the shelves well-stocked, making it a go-to for pet lovers. While prices can nudge a bit high and there's a hiccup or two with service expectations, the overall vibe is that PetSmart Donna is a solid choice for pet care and supplies. Victor, in particular, is hailed as a hero for ensuring a smooth adoption process, highlighting that when it comes to adding a new furry member to the family, PetSmart Donna can indeed make it a happy tail.
Last Updated: 2024-02-28


All reviews

  • Jackie St Aubyn
    Reviewed on Google

    I feel for the poor girl who had to trim my crazy dog’s nails. Thank you Leslie! Good job!

    Helpful Review

    Share this review:

  • Gaston Alejandre Ahumada
    Reviewed on Google

    (Translated by Google) Excellent atention

    (Original)
    Muy buena atención

    Helpful Review

    Share this review:

  • Sandra Canales
    Reviewed on Google

    Went to purchase a Betta fish and the selection was great. The fish all looked healthy and happy, so many to choose from. Unlike
    other location we went to.

    Helpful Review

    Share this review:

  • John
    Reviewed on Google

    Friendly staff! Prices can be steep though

    Helpful Review

    Share this review:

  • Sheryl Kinney
    Reviewed on Google

    Little pricy but great selection.

    Helpful Review

    Share this review:

  • Chef Jonesboro
    Reviewed on Google

    Lots of food selection

    Helpful Review

    Share this review:

  • Misty Gardella
    Reviewed on Google

    Today 1:14/24 my husband and I wanted to adopt a kitten to add to our family. We went to Petsmart in Harlingen, and were told we could not physically see the cat unless we were serious about adopting. My question was” how will we know unless I can see if we like each other?” After not getting any where, we left without a kitten/cat.
    We also visited 2 humain society’s, we decided to drive to Donna and try our luck.
    We saw a kitten we wanted to see, I found “Victor” (what a blessing) I can’t say enough good things about Victor.
    Victor made sure we had a bond with our kitty, he was very friendly and patient!
    We went through the adoption, everything was explained. All the way to walking out the door with our new family member we felt happy about our choice to take the drive to Donna Pet Smart!
    I thanked Victor again, and he said “ nothing makes me happier than to see a pet leave to their new home.
    Thank you Victor! And pet smart you have an amazing member of your family with Victor!
    Misty Brown

    Helpful Review

    Share this review:

  • Eithne McLane
    Reviewed on Google

    Bad service

    Helpful Review

    Share this review:

  • Maurine Salas
    Reviewed on Google

    Leslie is amazing with my elderly Golden Retriever! My dog is unstable and difficult to work with but Leslie is patient and my dog actually looks forward to her time getting groomed. You can definitely put your trust in Leslie and her grooming skills

    Helpful Review

    Share this review:

  • Alexandrea Salinas
    Reviewed on Google

    Awesome groomers! Definitely recommend Leslie for your pets grooming. She’s so gentle and patient with them. My dog gets excited when he sees her. She treats my pets as her own 🐾🐶

    Helpful Review

    Share this review:

  • Alex Calvillo
    Reviewed on Google

    I highly recommend Leslie to groom your pets! Very gentle hand and amazing with the pets in her care! ⭐⭐⭐⭐⭐

    Helpful Review

    Share this review:

  • Antonio Chalons
    Reviewed on Google

    I recently had the pleasure of utilizing PetSmart’s grooming services, and I must say it was an exceptional experience. The level of care and attention to detail they exhibited while grooming my pet exceeded my expectations. The groomers were not only skilled but also displayed a genuine love for animals.

    Moreover, the customer service at PetSmart was outstanding. The staff was friendly, approachable, and went above and beyond to ensure both my pet and I felt comfortable throughout the entire process. They patiently addressed any questions or concerns I had, making the entire experience smooth and enjoyable.

    I highly recommend PetSmart for anyone seeking top-notch grooming services coupled with exceptional customer care. It’s evident that they prioritize the well-being of pets and strive to create a positive and welcoming environment for both furry friends and their owners.

    Helpful Review

    Share this review:

  • Christina Calderon
    Reviewed on Google

    Friendly staff well stocked!

    Helpful Review

    Share this review:

  • Omar Marroquin
    Reviewed on Google

    Driver’s delivering to petssmart come through the Westside of the building make sure you slide your tandems all the way to the back and chock your tiers

    Helpful Review

    Share this review:

  • asiely boche
    Reviewed on Google

    I love the variety of products, and also the rewards program they have

    Helpful Review

    Share this review:

  • Amber Hernandez
    Reviewed on Google

    Leslie is a sweetheart and does so much for the pets in her care, she goes above and beyond for not only the pets in her care but the associates that work for her and PetSmart, her years of experience and kind heart put her on a level of grooming excellence that is unmatched by anyone in the area. Multiple customers and associates all agree and commend her on her multitude of talents and her love for healthy pet families!

    Helpful Review

    Share this review:

  • audrey Torres
    Reviewed on Google

    So disappointed! Max had an appointment at 10 am for a grooming. He has been to many groomers before but since my mom is in town she decided to take him to one here before she leaves. They said it would take 3/4 hours before he would be ready. We finally get a call at 1:18 just to be told all that was done was a wash because he was to “aggressive” we have NEVER been told this before! We rushed to get him and the lady then proceededs to tell my mom she wasn’t able to do anything because she didn’t have any “help” and wanted her to take him back to her on Friday. He doesn’t even smell or look like he was washed. Here’s a picture of my moms “aggressive” puppy. DON’T WASTE YOUR TIME!!

    Helpful Review

    Share this review:

  • Selina Hernandez
    Reviewed on Google

    We took our 6 month old German shepherd to get a basic wash she had never been to the groomer and we were nervous but they did a really good job at making her feel comfortable she explained how our dog did through the grooming process. the store is clean and big we got a lot of good deals on holiday toys and sweaters for our dog we will be returning

    Helpful Review

    Share this review:

  • Rose sanchez
    Reviewed on Google

    Bad servises.

    Helpful Review

    Share this review:

  • Reyna Conde
    Reviewed on Google

    Store is big, clean, and very well stocked. I got my puppy groomed for the first time there today and the groomers were very informative, patient, and helpful with my puppy. He came out looking very handsome. Thank you Madeline for making my little dood look good!

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 56511

Nearby businesses in this area