PetSmart Euless love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Euless seems to be a mixed bag for pet lovers, with plenty of positives to wag a tail at but a few areas that could use a bit of grooming. Customers rave about the friendly and helpful staff, excellent pet grooming, and training services, and the store's cleanliness. It's a go-to spot for adopting super friendly cats and kittens, and for those looking for a new furry or scaly friend, PetSmart Euless has a good variety of pets and supplies. The pet store shines with its well-stocked shelves and the kind, efficient service it offers, making it a trusted place for pet needs. However, it's not all purrs and cuddles; some customers have voiced concerns over the online pickup service and the condition of the aquariums, indicating room for improvement. While the online ordering process has been described as less than paw-fect, with issues around order readiness and customer service during pickup, it's a hiccup that PetSmart Euless could potentially smooth out with additional staffing or a review of their current system. Additionally, a few aquatic enthusiasts were disheartened by the upkeep of the fish tanks over a period, suggesting a need for a deeper dive into maintenance practices. Despite these points, the overall sentiment remains positive, with many patrons highlighting the store's wide selection, competitive prices, and the exceptional care and knowledge provided by staff like Angela and John, who go above and beyond in assisting customers. As with any business, there's always room for a bit of tweaking, but PetSmart Euless, with its dedication to both pets and their humans, seems to have a solid foundation of love and care for animals at its core.
Last Updated: 29/02/2024
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Business ID: 56569
Unidad Kafe
They have the best cats/kittens for adoption. They keep them well fed and they are super friendly. Definitely thinking of taking one home
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Name Less
The online pickup service is terrible with this store and the Lake Worth location. I don’t mind going into the store even tho the food should be brought out to my car. But to have to wait in line inside the store defeats the purpose of me ordering online. Please hire more people!
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Mariuxi Orta
Good place to get ur fur babies and not so furry ones what they need .
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Lori D
Pet training and grooming services are great with friendly staff.
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Dakota Brohammer
Always clean, with friendly employees
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Beth Cusack
They take great care of their customers. Kind, efficient, and knowledgeable. Store is clean and well stocked. I trust them with our pets needs.
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David Ziegler
Dog grooming is great
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stephen annis
Very friendly staff and always helpful in getting what I need.
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Julian Zepeda
I am very disappointed with the help I received. I placed a pickup order on 11/12, 2 hours before closing. on my email it said it should not take more than 2 hours to complete my order. I headed my way into the store 1 hour before closing just to check if it was ready. Instead of getting the help I needed she gave me her attitude and told me I was being impatient when all I was doing was checking. Furthermore, she told me to come back 11/13 at 9am to pick it up with an email confirmation. The confirmation email didn’t go through until 10:30am. When I arrived, they only gave me 3 items and 1 out of 14 toppers I had asked for. Not only that but the section for pickup was a complete disaster she herself, couldn’t find other people’s orders when they would come and pick up. Lastly, to put the cherry on top, I decided to go and look for the items that were allegedly not available. I found every single item that was on my pickup order after the manager said they were out of stock. I had to pay double and now I have to wait for my refund. Not sure what’s going on with the management, but they sure do have a mess everywhere. Hopefully she processed my refund right at least…
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Cora Magallan
PetSmart is the best place to go for all ur pets need whether it’s to get a new furry or scally friend or to get supplies for them. And all the staff meets u with a friendly smile
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Shelby Slater
Didn’t have my preferred nulo wet food but the selection was good. I can usually find what I need.
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Avery Wooten
Went and looked at cats
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Carroll Norton
Staff very helpful and courteous.
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Adnan Al-shemary
Good customer service.
Helpful ReviewHigh price for everything
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Big Daddy
I came here with my wife to check for a chameleon and Angela was so helpful she explained to us everything from A to Z. She’s very nice and professional. Thank you
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Oliver Maltipoo
John was a delight. He took the time to thoroughly explain all about the conure bird, from its unique characteristics to its varied temperaments. John is friendly, energetic and a great person to hold a conversation with. He’ll certainly get ya where you need to go.
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Angie McComb
I shop at Petsmart a great deal and today I had the worst experience that I have ever had at a Petsmart. Myself and an employee rummaged through a bin of life jackets that were on sale. They were all marked $14.95… I have a bulldog, so it took a minute to find the proper size. She helped me and then went and told the front. When I got up to the register the lady is like oh some of these are not marked right. I said well in the bin, it said $14.97 for all not jist some, which is why I spent 20 minutes looking for the proper size for my bulldog. She calls over a manager who then goes and looks but never comes back. He says no it’s 2495 and nowhere was it marked. This particular life jacket that I was buying was the only one in that size, had no tags on it… None. So I know it was a return anyway. They were lacking in the most important thing that a person needs that is going to be dealing with the public and it’s called customer service. I will never come back to the store and I don’t recommend anybody come and shop at this Petsmart , drive an extra five or 10 miles to a different store, if at all!
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Shorty B
The last 2 years it’s been good until lately the aquariums are in bad conditions. Very dirty filthy water and some fish are dead. I hope something is done asap. It’s the majority that need deep cleaning or maybe equipment need to be replaced, not too sure.
4 months later, after last review in May. Now today is September 7, 2023 and went by to hopefully purchase a fish and tanks were just as bad as last time but worse of the amount of dead fish… one tank had about 6 dead fish and others has at least one. This is my local Petsmart and I have to travel to Roanoke to buy from there
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Stephanie Tucker
Friendly staff, good variety, and cheapest prices that I have found.
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Tyler
Not a great PetSmart
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