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Reviews (21)

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4.3 out of 5.0
Rating 4.3
  • Enya Harris
    Reviewed on Google

    Shame the Vet Will was so incredibly rude because Frankston Heights is overall a pretty nice vet. Not going back. Thanks for making fell less than Will.

    Call me Karen.

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    • Frankston Heights Veterinary Centre

      Dear Enya.
      I am so sorry that you felt I was rude – I certainly did not mean to be. Please accept my apologies. I will ask one of our senior team to make contact with you.
      Dr. Will Gartrell BSc

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  • Bianca Malietzis
    Reviewed on Google

    I’ve had mixed experiences here – unfortunately whilst away on holidays I attended another vet for my dog who had developed a sore/lame R) leg – the out of town vet recommended that I return to my regular vet (Frankston Heights) for imaging, diagnosis and further assessment. The other vet also prescribed some anti-inflamms.

    I made an appointment via phone for a consult & imaging after explaining about my dogs condition and advice from the other vet. The appointment was made early morning, I was advised to fast my dog overnight and she would be kept in for the day as she’d require sedation for imaging. The staff double checked the vet had capacity to keep my dog in for the day as well. The appointment came and I explained to the vet about what had happened with my dogs leg, advice from the other vet and that I was dropping my vet off for imaging to determine what her injury was.

    The vet was well unaware of this and explained that the clinic did not have capacity for my pet but she would double check in case there was an opening.

    I waited and the vet came back stating that one of the vets would stay late and perform the imaging w sedation. I was quoted between $800-1000 for the day stay, x-ray, sedation. Not inclusive of IV fluid therapy.

    Unaware of what the mean price was for these services, I left my dog in their care and drove home. In the meantime I’d contacted my original vet (the one I saw when out of town) and was quoted $478 for imaging, sedation and stay. Feeling scammed, I went back to the vet, collected my pet and still had to pay for a consultation (which was all of 5 minutes).

    I felt so uncomfortable with the experience. To me it seemed that the vet had bumped up the fee purely because they had failed to organise themselves. It was deeply unprofessional, I felt as if I had to foot the bill for it. There were no alternative options offered regarding day of imaging etc and no apology for the lack of transparency.

    I’ve since changed vets but hope that others don’t have a similar experience.

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    • Frankston Heights Veterinary Centre

      Dear Bianca,
      I am so sorry that you had a poor experience with us. I wish I had been given the opportunity to address your concerns back in June.
      Please contact me at the clinic if you would still like to discuss things.
      With kindest regards,
      Dr. Will Gartrell BVSc – Partner

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  • Helzy C
    Reviewed on Google

    Amazingly caring group of Vets, nurses and staff. We have been with them for 20 years since we got our cat. We recently had him put to sleep and cannot thank them enough for their compassion.
    We even received a personal sympathy card from then. Again thank you.😍

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  • Angela D'Alfonso
    Reviewed on Google

    I cannot recommend Dr Will any more highly. He would have to be the most compassionate, caring and considerate vet. We had to make the unfortunate decision to euthanise our poor old and very sick and tired dog. It took me a few weeks to reach that point and in that time Dr Will did everything he could to help both the dog and us reach the decision, minimise the pain and just be there. Nothing was rushed or too hard for him, he would ring after hours to discuss with you and suggest ways to make things easier for the dog(and us). The end process he made amazing too sitting on the floor and comforting both the dog and us – his kindness made the extremely horrible situation just a little easier to take. Dr Will’s compassion is something we will never forget

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  • Danny Barnett
    Reviewed on Google

    me and my pug cross buddy ryan started coming to this clinic in 2019 and received a great experience. buddy ryan would come to this clinical no problems. dr will knows is very nice and very helpful. dr will knows what he is talking about and doing. buddy’s siblings also have dr will.

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  • Melanie Bradbury
    Reviewed on Google

    I was absolutely blown away by the care that was shown towards my cat and I from the second we walked in the door. They were knowledgeable and took the time to explain everything to me every step of the way. I couldn’t recommend them highly enough.

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  • Jaco Geldenhuys
    Reviewed on Google

    Awesome Veterinarian, there service to date has been great and the staff is always friendly and helpfull. The Vet’s are also very professional.

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  • Molly Exton
    Reviewed on Google

    We couldn’t be happier with the service we have received here. From the reception staff, to the vets and vet nurses, they have all been incredibly supportive and thorough. We knew something wasn’t right with our 8 week old puppy and the staff went above and beyond to support us, check in and ensure no page was left unturned. Thank you so much Frankston Heights Vet.

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  • Graham Bara
    Reviewed on Google

    Caring staff, truly fantastic and knowledgeable animal doctors.

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    • Frankston Heights Veterinary Centre

      Thank you Graham. What a lovely comment.

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  • Stephen
    Reviewed on Google

    Have found the Vets here, can be very hit & miss with their diagnosis of dogs at times. We have had very different opinions from other Vets around the area, from operations, to reflux issues, we have gone for a second opinion on more than once.One vet was not very impressed with the nostril OP we had for our dog which is definitely disappointing when you spend so much.

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    • Frankston Heights Veterinary Centre

      Hi Stephen. I am sorry that you have not been happy with our care. If you would like to discuss your concerns further, please do not hestitate to contact me directly at the clinic. Kindest regards, Dr. Will Gartrell BVSc (partner)

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  • Alison Wells
    Reviewed on Google

    Extremely caring and professional.

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    • Frankston Heights Veterinary Centre

      Thanks Alison. We try to help wherever we can.

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  • kate atkinson
    Reviewed on Google

    Been going here for years, first with our rabbits now our dogs. Always so much care, consideration and safety for both owners and animals. Thank you.

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    • Frankston Heights Veterinary Centre

      Thank you Kate. What a lovely thing to write!

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  • David Ingram
    Reviewed on Google

    Professional. Caring. Great Staff friendly, knowledgeable, helpful. Parking available.

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    • Frankston Heights Veterinary Centre

      Thank you David; they are two words that we particularly try to live up to!

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  • Lindy D
    Reviewed on Google

    Everyone working here has always taken very good care of all our family members, and it’s nice to have long-serving employees who get to know our pets.

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  • Stan Fridlind
    Reviewed on Google

    Great pace for your pets to be looked after.

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  • Michael Mundy
    Reviewed on Google

    Great friendly vet with amazing staff that help with any pet needs.

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  • Belinda Scutt
    Reviewed on Google

    The best place to take your family pets

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  • Kayla McGinness
    Reviewed on Google

    Amazing vets and nurses! A stress free experience with caring and thorough explanations of treatment options. Highly recommended.

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    • Frankston Heights Veterinary Centre

      What a lovely thing to say; thank you Kayla.

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  • Bianca M
    Reviewed on Google

    Fantastic staff in every role. Caring and compassionate and have your animals best interest front and centre of their care plan. Highly recommended.

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  • Kel Grace
    Reviewed on Google

    Dr Amanda and Dr Lucy always fabulous. They know their stuff and take excellent care of my four legged family members

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    • Frankston Heights Veterinary Centre

      Thank you Kel. I agree; Drs Amanda and Lucy are fabulous! Kindest regards, Dr.Will

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  • Kelee

    My pooch Sal had surgery at the clinic today. All staff were AMAZING – friendly, patient, kind and professional. Her post op care was explained in great detail and she is recovering well after a big day. Cant recommend highly enough 🙂

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Rating

Business ID: 520

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