PetSmart Georgetown love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Strolling through PetSmart Georgetown, you're likely to be greeted by a bevy of positive vibes, thanks to the friendly faces and top-notch customer service that regulars rave about. Whether it's the extensive range of pet essentials or the ease of returns, this place seems to have a knack for keeping both pets and owners wagging with satisfaction. And let's not overlook the personal shout-outs to the groomers who've earned a paw-some reputation for their kindness and skills. But, as with any adventure, there can be the odd hiccup. One customer’s grooming experience with Tamara left a bit to be desired, citing a lack of clear communication and concern for their furry friend. And while pet food freshness has been called into question by an observant shopper, these seem to be exceptions in an otherwise commendable establishment where the majority of experiences are nothing short of paws-itive, with staff often going the extra mile to assist with enthusiasm. So, whether it's your first visit or you're a seasoned shopper, PetSmart Georgetown appears to be a community favourite for pet care needs, despite the occasional concern.
Last Updated: 11/01/2024
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Business ID: 53565
Dolores Maddox
Nice location nice friendly people
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Cheryl Steaples
Folks are friendly and always find what I need.
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Ned Ochs
Lots of great pet stuff.
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Misha
Always friendly and easy return process.
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Audrey Orozco
I recently visited PetSmart for a grooming appointment for my dog, Millie, with a groomer named Tamara. Unfortunately, the experience was far from satisfactory.
Upon arrival, Tamara did not greet or acknowledge Millie, She was not friendly with me either, which was the first red flag. I requested a simple trim, but Tamara insisted on a shorter cut due to matting, although I believed it was manageable with brushing, as I’ve seen it be done before.
The initial quote for the grooming service was $85, with an additional $25 for deluxe services including teeth brushing, nail trimming, and a bandana. However, Millie did not receive a bandana, and I have doubts about the teeth brushing as Tamara mentioned she couldn’t trim Millie’s nails. When it was time to pay, I was shocked to see a charge of $165. This included multiple additional fees I was not informed of and an unjustified $40 dematting fee, even though Millie was completely shaved bald instead of being dematted.
When I confronted Tamara about the overcharge and the service provided, she was uncooperative. She claimed Millie was difficult to handle, and yapping and crying all over the table, which contradicts my previous experiences and videos of her being groomed calmly by other professionals, and also makes me worry what kind of environment I had left my dog in for her to be crying for the four hours she was there.
Moreover, I had informed the salon in advance about Millie’s traumatic past and her sensitivity due to past injuries. This information was overlooked, raising concerns about the level of care and compassion provided.
In summary, the lack of communication, empathy, and professionalism at this PetSmart grooming salon, particularly from Tamara, was deeply disappointing. The overcharging and inadequate service have left me concerned about the treatment of all pets under their care. Ive attached pictures of mille the night before and morning of the haircut, and the results I was left with for reference
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Yvette Ackerson
Tamara our Groomer is amazing. She is the best.
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Gabriel Ruiz
Very friendly service always top rate
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Corey Rogers
They sell expired food and kibble with bugs in it!! I noticed at the counter the only bag of the food I needed was expired, the cashier just blank stared, not willing to help in any way. When I was asking if there may be any more in the back I said I didn’t even think about needing to check something like that, she said “they” are supposed to check that. Honey, YOU are they!! So I get a different kind and after a day of feeding I notice at least a couple hundred very mature weevils and their huge larvae in the kibble!! I’ve had enough issues here already in the past with them refusing to price match food that they are overcharging for, bc as the manager put it, even though the bag, label, flavor, size, and ingredients list is exactly the same, the ingredients she says are not actually the same and that’s why she can’t price match. Lying right to me like the money is coming out of her pocket or something if she were to do that? Needles to say I will be finding a new pet store…
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Alan
Pet smart was a first time experience and this particular store was amazing!the kind lady working the register asked me if I needed help even though she was busy.I said yes and she called someone to show me where the item I wanted was located.within second a wonderful young man came bounding up out of breath and was super eager to help.he took me straight to the item I was looking for and asked if there was anything else he could help me with.I said no,went to the kind lady at the register and she checked me out and was so kind and genuine!I was in and out in less than 15 minutes!fantastic first experience at Petsmart!
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James Moreno
Kind & gentle Groomer! We took our dogs in for a nail trim on a Saturday and Zach fit them in and took the very best care of them. Would recommend this guy 10/10 times!!
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Des Diaz
They never have any crickets. Like ever.
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Richard Boyd
Love this store 😍
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Casey Vasquez
Have everything I need for my pet
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Jennifer Lee Raven
The young man that trimmed my Dolly’s nails was very professional, kind and helpful. Thank you!
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Morgane N.
I had a poor experience at the grooming salon due to inexperience and lack of communication, but my dog was decently groomed. HOWEVER while I was picking up my dog, I have witnessed a German Shepard who was improperly restrained and handled while he was having his claws trimmed and the poor dog fell off the grooming table!
Helpful ReviewNeedless to say that I will not go back there and I would recommend to anyone to seek a different place, where their pets’ safety won’t be at risk.
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Teresa McBeath
Very helpful service.
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Sujatha k
Has everything required for my pet
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Bethany Young
Great service
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Kenneth Ebmeier
First bath for our Husky. Went perfectly. We’ll be back.
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Pioneer Drone Operations
I go for all our pet food but what the deal with the fish section? So many dead fish!
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