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PetSmart Horseheads love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Horseheads has received a mixed bag of reviews, yet it's evident there's a lot to love about this chain pet store. Customers rave about the exceptional customer service and the friendly, caring staff who go above and beyond, especially when it comes to helping customers find healthy, well-socialized rats and offering great deals on pet products. While there's a note of disappointment regarding empty fish tanks and a less-than-ideal grooming experience for some, the positive vibes shine through with praises for the store's cleanliness, wide selection of products, and the joy of seeing cats from local shelters up for adoption. Despite a few hiccups, like the lack of in-aisle assistance and some high prices, the overall sentiment is that PetSmart Horseheads is a valued spot for pet owners, thanks to its helpful staff, good selection, and the happiness it brings to both pets and their owners.
Last Updated: 2024-03-01


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  • Jocelyn fraboni
    Reviewed on Google

    Great place and Great costumer service!

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  • James Harder
    Reviewed on Google

    There were basically no pets in the store. Every tank for fish was empty. Did something change where they are no longer allowed to carry animals?

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  • Hunter Quick
    Reviewed on Google

    I have taken my dog to pet smart to get groomed twice now and both times were awful. DO NOT WASTE THE MONEY. Pet smart is much more expensive than my normal groomer and do terrible jobs. I paid for the most expensive grooming experience which included EVERYTHING. My dog comes home after almost 4 hours with bald patches on her neck. Her tail was untouched. Her eyes were trimmed as asked and her snout was also untouched. Her ears were also untouched. Her body was trimmed and around her eyes but nothing else was done as asked. Her nails were supposed to be clipped and ground down. They did not grind them as they were left jagged and sharper than before. She is a labradoodle with long straight hair. This is not okay when you pay over $130. She also came home covered in loose hair as if she was not bathed or brushed. Again…. DO NOT WASTE YOUR MONEY ON A HACK JOB!

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  • CakeShake22
    Reviewed on Google

    The staff here are amazing. When inquiring about purchasing Rats they were extremely helpful, made sure to let us know the next time they would have some in, and that they would put my name down for them. The rats purchased were extremely healthy and well socialized despite being from a store instead of a breeder. Me and my girls are extremely pleased with this location

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  • Timothy Thompson
    Reviewed on Google

    Very good chain pet store their prices are extremely reasonable

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  • Beth Bennett
    Reviewed on Google

    Friendly staff and great service

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  • Missi Pollock
    Reviewed on Google

    I typically visit this store when choosing from the few in the area. The fish and animals are typically a but healthier. During this particular visit there was a 50% off sale on fish and hermit crabs. I got 2 new glow fish and a 2 hermit crabs. We wanted 3 hermit crabs and they thought there was 6 in the tank but they could only find 2 so we could only purchase two u fortunately. The girl who helped us was very nice and easy to talk to. I’d say over allit was a good experience. I wish they would have been able to find the other crabs though.

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  • Pamela Cosgrove
    Reviewed on Google

    I found what I was looking for. Fish area poorly covered. Planned on purchasing fish but couldn’t find an attendant to assist with purchase.😞

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  • Carleen Lattin
    Reviewed on Google

    I love this place. Love seeing the cats from local shelters that you can adopt

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  • Andrew Schultz
    Reviewed on Google

    Very helpful

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  • Ed Webster
    Reviewed on Google

    This was my 2nd visit to have my 2 golden retrievers groomed. The groomers are friendly and cared about my boys. Will be going back in late December.

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  • Katie
    Reviewed on Google

    I noticed a lot of empty tanks when I was there. Store didn’t seem too put together that day.

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  • natalie
    Reviewed on Google

    After being told a simple wash and cut would take between three to three-and-half hours, leaving for roughly 10/15 minutes to find something to do in the area, I got a phone call saying I had to pick up my dog and that they could not provide grooming services for my senior dog. They were apologetic and I was not charged but the whole grooming part of this PetSmart seems quite unprofessional. I was referred to one of the groomers there who is best with senior dogs. While I appreciate the gesture I can’t help but wonder why they will let other groomers accept senior dog clients if they cannot accommodate. I do not live very close so spending all the gas money there and back just to be handed back my dog comically half sheared was disappointing. It’s best to leave dog grooming to the professionals.

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  • Raymond Neal
    Reviewed on Google

    You can find just about anything for your pet The downside is the prices are expensive.

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  • Caroline Speer
    Reviewed on Google

    Clean and stocked very well

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  • alena owens
    Reviewed on Google

    RuBear was very happy with the choice of treats because he’s not a fan of milk bones. I always like how open the store is and how clean they keep it. My beagle Ru loves the toy isle and picking toys from the bottom bins

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  • RED PILL RULES
    Reviewed on Google

    This place is OK. But. they they have nobody in the isles to give advice about products. It’s “every man for himself.” But in general, that’s the way it is these days in all retail. There is no such thing as “Service with a smile”

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  • Jill Erway
    Reviewed on Google

    Had cat food n litter

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  • Jack Rogers
    Reviewed on Google

    Great selection of puppy products.

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  • Donna Vozenilek
    Reviewed on Google

    The people were wonderful!! Customer service was great! Selection very good. Max and I both loved it.

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Rating

Business ID: 56609

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