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Urban Animal Veterinary Hospital Contact Information and Customer Reviews
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Adaneli Romero
Urban Animal Veterinary saw us promptly after we called for our boy Rio’s tummy problems. They treated him like he was their own- with lots of love and cuddles. Dr. Hilary Granson was incredibly sweet to our boy and she has a way of being very informative all the while maintaining us at ease. We had x-rays taken and even had a full report from a radiologist emailed to us within the next couple of hours. Thankfully our boy was just fine and only needed some nausea meds, but had it been something serious, Urban Animal Veterinary would’ve been the place to be. We will be taking both our pups to Urban Animal from now on.
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Kelly Gibbons
I live in Dallas but was visiting Houston with my German Shepherd puppy who likes to eat everything she finds. A few days into my trip she started having terrible diarrhea and also began to vomit. Being away from my regular vet in Dallas, I wasn’t sure what to do. I am very glad that I found Urban Animal. Everyone from the receptionist to the nurses to the veterinarian were great. After a few tests, it looked like my puppy just ate stuff that didn’t agree with her. The vet sent me home with medication and within 24 hours my pooch started getting better and now is completely normal. The vet even called me the next day to make sure my girl was improving! I felt like we were well taken care of and highly recommended this place!
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Susan West
This veterinary hospital is the best! The whole staff is kind, caring and professional. I highly recommend!
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Lissa Riley
I’ve never left a Google review, but I had to after our experience today. We have a very anxious, very timid Boxer mix. Everyone at Urban Animal Hospital was so kind to her and made her feel comfortable. Dr. Hillary and the nurse were amazing! We normally go to Banfield and I’ve never seen Deandra take to the vet staff the way she did today. Also, The staff at Banfield have never been so patient and gentle with Dee. Our first visit, but we will be switching to Urban for all veterinary needs for our girls ❤️
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Felipe Sifuentes
(Translated by Google) Bad service they do not want to attend
(Original)
Helpful ReviewMal servicio no quieren atender
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Mary Durrett
So grateful for the entire team at Urban Animal Veterinary Hospital. I have been taking both of my dogs here for the past few years and I am always happy with everything. The customer service is wonderful, the staff is super helpful and compassionate. The prices are affordable and appointments are quick as can be. Thanks guys!
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Mark Peters
Wow. So went through 10 minutes on the line to get my two dogs registered. Booked appointment. Then the receptionist said you must be fully vaccinated and with mask to enter. That is a business choice. But maybe they should lead with that as it is also a clients choice not to do business with a company with such a policy.
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Tj Werner
Super friendly and awesome staff!
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Urban Animal Veterinary Hospital
We enjoyed working with your 4-legged friend too! Thanks for the lovely review!
Helpful ReviewRachel Folse
I read a few negative reviews of UAVH and I’m truly shocked and wonder about the people’s level of grace and compassion that wrote them. My goal is not to upset those reviewers but to express my love of UAVH.
I have had six animals in my lifetime and UAVH are by far the most caring Vet hospital I’ve encountered. This care for the patients and their owners stems from Dr. Granson. She goes above and beyond to speak to you in detail about your pet’s health, and I mean detail. It might not always be right away because this is a HOSPITAL where care of one animal might run into your appointment time but is usually the same day and often after hours. Her love for her clients is mirrored in her expectations of her staff. They are kind and generous and very busy taking care of their patients.
Another thing I admire is the inclusiveness and diversity of the UAVH staff. They are a true representation of our city.
Thank you Dr. Granson and staff for your kindness and care you show to all animals and their owners.
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Krista Kern
Dr. Granson and her amazing team were there for us when our precious Jack became very ill on a Sunday. When no one would see him in our area the staff worked us in to be seen. I couldn’t be more grateful.
Helpful ReviewDr. Granson provided loving, compassionate, and thorough care to our Jack. Almost every day she would call to check on him or give us updates on his lab work. Unfortunately our sweet dog passed but we will never forget the care he received from such a loving vet office. The staff even sent us a sympathy card. I cannot say enough good things about Dr. Granson and the amazing staff. ❤️
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Taylor Estes
All staff members were so so nice and informative and genuinely happy to treat/give a checkup to our kitten Miso! It was her first vet appointment and they made the experience great for both Miso and us and we will definitely be sticking to this vet from now on!
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Deborah Brand
I am very pleased with the care given to my 17 yr old cat who had 4 teeth (+4 more later) pulled. Call with reminder to check my email with docs for surgery, call from Dr. with details about surgery, all very kind and thorough! Pick up, again ,detailed and welcoming, extra care to show me x-rays, review pain meds, offered tooth, and just over all sincere caring. Never a problem with coivd, met me @ car. Front office is a small space, so doing 6ft is a little tight; HOWEVER, all staff masked and door locked so you can not freely enter until they are prepared to let you in. Great, flexible hours in wk and wkends. Ty and Nicole have been steady, welcoming, amazing staff members. Dr. G always ensures to provide costs of care and options and gives great advice. If you want a team that takes the time to know you and your pet and provides excellent care, I encourage you to check out UAV!!!
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Sallie Diederich
I appreciated that they could schedule my new puppy within the breeder’s contract window and even moved the appointment up when the puppy had diarrhea the night before. While they knew my name & my puppy’s name, no one (vet tech nor doctor) introduced themselves or wore name tags. I didn’t know who I was talking to.
They treated the diarrhea, did a fecal test (at my insistence) and started a 3 day de-wormer. Without any explanation they wanted to administer more vaccinations even though that was ahead of schedule. They did call the next day to report Giardia in the fecal test and recommend extending the de-wormer.
However, they did not do a new puppy check as originally scheduled. So they missed the ear infection and dismissed my comments about frequent peeing so didn’t check urine. I was able to take her to another vet (fabulous team) who did find the ear infection and a VERY serious urinary infection. We began treatments for those, too, so she is finally better now.
I can’t recommend this vet based on our experience.
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Mario Cortez
You cannot enter the facility if you are not vaccinated even with a mask. But once inside there is no 6ft distancing which seems counter intuitive. Fully respect business rights but also a customers choice of where to spend their money. Staff has many different personalities and not always polite. Everything is very slow. They wrote my dogs weight in kg instead of lbs on her profile which could have led to improper medication requests.
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andrea Talmon
Dr. Granson and her team are amazing. I started bringing my pit with skin issues a few months back and each time we come, the appt is thorough and never rushed. Dr. Granson is knowledgeable and tries to give you different options that cater to what you can afford. I know my dog is in great hands when we come here.
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Lessie Sons
My little fur baby hates going to the vet as I’m sure most dogs do, but they calmed her down and were able to get us in and out pretty quickly. Dr Granson always does a good job, so you should definitely bring your dog here if you live in Houston!
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Sila Voli
The Urban vet clinic staff is great in every way; caring responsive, professional, personable. We and our two dogs are very happy to have found this clinic so close to our house.
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Nicole Andrews
If you are looking for a kind and loving staff and doctor, bring your pet here! We had a stress-free visit even with shots. Completely professional! Just what a community vet should feel like.
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Sheri Roberts
I am a huge fan of Dr. Granson. I had to go through 5 vets before I found Dr. Granson to help me figure out the problems with my cat. She goes the extra mile-she researches solutions, finds out of the box options and validates with other colleagues. She also spends a lot of personal time to talk with you which is hard to find these days. I can’t say enough good things about Urban Animal Hospital. The staff are all great too!
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Crystal Andrea
My dog injured his leg over the weekend, and making an appointment was easy and quick. They were able to give a quick diagnosis and provide answers to all of my questions and concerns. Great to have some relief and not have to wait for an appointment during the work week. This was our first appointment at Urban Animal, and we will absolutely be back.
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Suzy
I am so impressed with Urban Animal. I adopted a puppy in sept. After Many years without a pet. Everyone at Urban Animal has been wonderful with tips info vaccines ect. When it was time to have Coco spayed I did my research and I would not go anywhere else. She was treated so well and so was I. The thing is they also took care of minor issues I was not even aware of. The aftercare instructions were easy to follow. The written estimate was exactly as stated. No surprises. I know my Cocos health is foremost with Dr Granson.
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Business ID: 441
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