Petbarn Innaloo believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
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michelle
First Review
I took my pure bred shitzu in to get his nails cut $15. It’s gone up $5 that is a large increase, totally unreasonable.
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Melissa Crispin
First Review
Incredibly disappointed with the groom our dog received. She had to wait from 8:30-2:30pm, then we were told off that we should take her to the toilet prior to dropping her off. The cut that she received is terrible, not even and my dog does not look like the same cavoodle I dropped off. When I spoke to the manager , the excuse was that they are busy and under staffed! Would never recommend this place to anyone!
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Amy Aidan
Always so friendly to the pets and their owners! No treats for the owners though.
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M H
Good range of stock.
Helpful ReviewStaff are friendly and helpful with good knowledge.
Grooming is very good and professional.
Loads of free parking in centre.
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Steve Christides
Staff were super informative (re fish) and spent a decent amount of time and made sure we understood everything. This was on more than one occasion too
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Carlyle Kyle
Friendly helpful staff and a wide selection of quality products. Definitely worth a visit when after something special for your Furr-family
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Sharon Cook
Phoned and had to leave a message – over an hour later l phoned to ask if the store had live meal worms – was told no. On their Web site it said they did ! Glad l phoned before driving 40mins to store !
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Renae Currie
Excellent customer service with an online order I got wrong. Super friendly and helpful.
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Claire Southgate
Helpful staff and good range of dog prod6
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Pauline Tan
Prefer tis branch than the other. Staffs are friendly.
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Ian Garrett
Friendly staff.
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Mark Barnard
My favourite petbarn 😁
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FANGCHENG ZHANG
Good service, experienced staffs.
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Michael Kreinbihl
Friendly service and great range of products.
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kelly daniel
Very friendly staff
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Alexander Polglaze
Good range of pet food and accessories available.
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Naeim Talebi
Varieties of pet food and products
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Theresa Rennie
Great helpful service
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Travis Battista
Lovely service, friendly staff
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Erica Frances
Very kind and helpful staff. I left much more knowledgeable about dog food options. Thank you 🙂
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Craig Whitby
Super helpful staff and a great range of stocked items.
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Cameron Sells
Great pet store with friendly staff.
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Jenni
Staff were rude. Closed earlier than time published on their website.
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Petbarn Innaloo
Hi Jenni,
We are really very sorry to hear this, and we would like to hear more about what happened, to be able to follow it up with the team.
Are you able to please reach out to our Customer Service team on 1300 655 896 (press 5) or email – info@petbarn.com.au .
We look forward to hearing from you.
The Petbarn team
Helpful ReviewKang Ho
A nice shop with everything you need but some of the prices of the items they have is up to three times more expensive than other pet shops. I suggest you shop around.
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Pat Cronin
Fair on price
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taj Cunningham
went into petbarn on Saturday lazy staff and messy store. Dog urine all over the store but nobody was cleaning the urine even though workers were not doing anything.
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Petbarn Innaloo
Hi Taj,
We appreciate you reaching out and take your feedback seriously. We would like to hear more about what happened, to be able to follow it up with the team.
Are you able to please reach out to our Customer Service team on 1300 655 896 (press 5) or email – info@petbarn.com.au .
We look forward to hearing from you.
The Petbarn Team
Helpful ReviewAjay Jayadeep
Staff helped us select a mattress for our puppy. Also assisted with our queries regarding grooming and other items. Great service, nothing was too much or too hard. Special thanks to the sales lady with the short hair who even recommended a wonderful sushi restaurant for us to have lunch at.
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Clinton Raphel
Awesome place
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Alexandra Hodge
I love this shop, always friendly staff very willing to help. My dog loves to go there and we always grab some treats for the way home. They have a 15% discount on dog food for your monthly purchases if you are a member and you can even get a free bath in the DIY doggy bath which has the best dog shampoo and conditioner.
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erika roberts
Service was horrible, no one at the tills and no workers to be found.
went up to look at the dog wash bays and the facility was dirty, hairy and very unhygienic.
Looked around the groomers area, helpful workers there, but very busy, noisier area with dogs running everywhere and the workers looked miserable and tired, fur everywhere and very messy computer station.
wouldnt recommend
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Ashwin Nair
One of the coolest petbarn around this area. Nice and friendly staff and customers. Your pooch could interact with a lot of furry friends at this place.
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Damon Woodall
They have everything thing you would need for a wide variety of house hold pets. They carry quality brand name products, definitely the place to spoil your pet, if you what to spend $$$ on your pets
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18 flowers
Ever since staff member there were brilliant. Professional, knowledgeable, approachable and genuinely cared for the wellbeing of animals. I will always go there for my pet supplies! 💗
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Gary Heiden
Friendly. Great service
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debra devellerez
Was easy to find what I wanted and staff was very helpful
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HMAS Onslow
Our cat is very tired after playing with his new toys and devouring his tasty treats.
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SAVAGE WA. Paul and Sharni
Good supply of most things
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Karl Lloyd-Stein
Some useful advice and easy click & collect
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Mikayla Scattini
The staff were extremely friendly and enjoy their work. One of the girls offered to carry my bag of dog food as they could see I was struggling then helped me with my membership to get a frequent feeders discount. I will definitely be going to this petbarn in the future.
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Ivan Green
We love this place!
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Iulia Pintea
Nice
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Laura Martins
The grooming service is so good! All the girls are lovely and always so helpful! Highly recommend
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Shamime Hussein
Shout out to Petbarn Osborne Park!
Helpful ReviewOrdered Codeys bikkies online after seeing the chaos on the roads / at the shops (lockdown announced starting at 6pm)
40 mins later… delivered!
Defo worth the $8 delivery fee, especially on a day like today!
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Annie Rickard
Excellent staff, first time I used the hydro dog bath, staff only to eager to help!
Helpful ReviewThank you
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Troy George
We purchased a bark control dog collar the salesman was knowledgeable and gave us information including pros and cons of each type of collar. We are happy with our purchase with which we got instant results. All staff in store were friendly and smiling. As a former business owner and manager. I know the value of quality staff. These guys are an asset to your business.
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Michael de Vos
Best staff around. The hounds love them
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Sharon Fraser
Great staff. My doggie gets groomed here and she always comes home looking awesome which is difficult with a Border Collie x Samoyed/Golden Retriever.
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Sandra A Doughty
Click and collected at Innaloo branch. Easy to do and friendly pleasant staff member.
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Jason Barrett
Very helpful and friendly staff
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Amy Balax
Good Prices at petbarn,
Helpful Reviewhealthy and happy fish and cats
Not enough workers on registers
workers pretending to do work
very dirty store
DIY dog wash is disgusting and dirty
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lillie newling
Booked my dog Fred in to petbarn innaloo,
The usual groomers always do a fabulous job.
When i dropped fred off, there was a new groomer in the salon, i think she may have done fred this time.
After i specifically told the groomers not to shave to short on his groin as he can rash really bad and can get quite upset, we request a longer blade under the groin.
Then find when we got home hes been shaved too short, and have become irritated.
unfortunately if this didnt happen this wouldve been a 5 star review.
In the future maybe ill request one of the regular groomers, as i am very happy with petbarn.
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Lisa Chee
Gave us online sale price for dog food.
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Liam Sue
Awesome service by the team here. Had an issue with a light purchased 7 months ago and have lost the receipt. The lady looked up the receipt and replaced the light for me straight away. The beautiful kitties in there for adoption also kept us smiling for a little bit until we had to leave.
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Surita de Vries
We found everything we needed under one roof
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Eric Van Waaijenburg
Great choice, good service
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Andre
Love this place a lot of different cat and dog food and other stuff as well at good prices customer service is awesome always friendly and willing to help.
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Donna Willison
Always very helpful & friendly
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Ian Neal
Good shop for pet stuff nice variety and value
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Haylee H
I got my dog groomed here and I will never be going back. He’s a groodle and had bad matting around his neck and upper chest so we expected him to come back clipped short. All we asked was that the groomer save his tail and his ears. Thankfully his ears are fine however the fur on his face has been trimmed far too much and his tail is now a feather duster. They have clipped it extremely short at the bottom third of his tail, and the top two thirds are fluffy – he looks ridiculous and we are not pleased. I’ve attached pictures, one from the groom and one from a month ago. To be clear we love pet barn innaloo, just not their groomers.
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Petbarn Innaloo
Hi Haylee,
Thank you for your feedback and bringing this to our attention. We take feedback like this very seriously and would like the opportunity to discuss this with you further.
If you could please email us at info@petbarn.com.au along with your contact details, we can organise a team member to get in contact with you.
Regards
Helpful ReviewThe Petbarn Team.
isherry Hartland
Helpful staff🙂
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MAHWISH KHAN
Nice shopping place
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Charlie likes this
Friendly staff but not enough of them so service is a bit rushed. Great that they allow dogs to visit
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Jacquie McLinden
Took my boy Ollie in today for a groom and had a wonderful experience!
Helpful ReviewTaylor and Rachel made the process simple and easy and Ollie came out looking fab 🙂
Thanks guys!
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John Powell
This place looks nice but prices are not so nice if u get my drift stay away unless u have deep pockets
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James Yiqi Low
Friendly folks, great range of products
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Safety Browser
My local pet barn. The store is always clean, well-stocked and the staff are genuinely friendly. They have good specials and a great loyalty programme. On weekends there can be a queue at the dog baths. There is always ample parking.
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Brian Grant
Great service by young lady who went out of her way to help whilst my bulldog was freaking out. Thank you
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Sean McGarry
Very unhelpful staff. Twice now.
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Petbarn Innaloo
Hi Sean,
We are really sorry to hear this. We would love to talk to you further around your experiences in store. Please feel welcome to reach out to our Customer Service Team on 1300 655 896 (press 5) or email info@petbarn.com.au
We look forward to speaking with you.
The Petbarn Team
Helpful ReviewJuan Camilo Perez
Super friendly staff, they perfectly know your dog needs. My dog loves going there as he always gets treats from the staff 😍
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Stephen Purser
Great dog washing facilities and huge selection of pet paraphernalia
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Antonino Russo
Fantastic service on both occasions. Jack was the assistant who helped us out with dog barking collars. 30 mins at peak time, great advice, excellent knowledge. Thanks again, Anthony
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jessica barns
The groomers here are amazing! Took my puppy for his first grooming and they took such amazing care of him and made his first experience great, he didn’t want to leave!
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Rachel Parker
From the minute we walked in the door we were blown away by the level customer service. The passion, knowledge and eagerness to assist was next to none. Such a variety of products we could have spent hours in there shopping for our new puppy.
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Damian Silvestro
Way to expensive on everything
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Sam Continibali
Dog grooming
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madeleine george
Rip off prices
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Petbarn Innaloo
Hi Madeleine,
Would you mind contact our friendly Petbarn customer service to team so they can get some more information from you to escalate this feedback.
Please call them on 1300 655 896 and press option 5.
The Petbarn Team
Helpful ReviewMichael Spiteri
Good service and variety
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Craig Alexander
2 staff on a Sunday, checkout queue is horrendous and lady at check out moves at snails pace. Other staff member is having a lengthy conversation with someone whilst ignoring a bunch of customers including myself waiting 20 minutes. Decided to leave and go somewhere with decent service.
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Andre Loke
Love this place alot of different cat and dog food and ather stuff as well at good prices customer service is awesome always frendly and willing to help.
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Tsunami Surfer
Petbarn has nice cats and fish. The fish tanks are clean. The staff are helpful.
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Diane Owen
It had what i wanted and the staff were very friendly and helpful. Answered all my questions with a smile on their face.
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Bernice Connell
Great value for money and friendly staff.
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Mari Menicheli
Staff is always friendly and helpful
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Elizabeth Yang
Friendly staff and meets my needs for pet supplies. Reasonable prices and often there are good offers.
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gman h
Nice friendly staff take your dog in shop
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Lew Peake
Good friendly staff great range of products
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Linda Henry
Great service…they really love pets 🙂
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James Jackson
The crew have some good info.
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Rebecca Duxbury
Great variety, great customer service
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Dan Tsumiya
Friendly staff. Easy to find products!
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Leo Beavitt
Helpfully staff and reasonably priced. DIY dogwash was easy too
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Nathan Arbuckle
Yappy dogs long que just unlucky this morning..
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oogi boogi
Coz
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Anna-Maarit Ilama
Everything you need is there!
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Andrée Thynne
Very friendly staff. They were very efficient in getting my click and collect order. I am more than happy to go there again.
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Stacy Hodder
The groomers at Pet Barn Innaloo are amazing. Our almost 15yr old English Setter can be a bit anxious at times. But the girls go above & beyond with Dusty and she loves going to see them. She always comes out looking so clean and smells wonderful too. Highly highly recommend Pet Barn Innaloo if you’re looking for a grooming service for your pooch 🐶
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RJ Beadle
Incredibly helpful. Very knowledgeable staff. 10/10
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Business ID: 15056
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