Sign In

PetSmart Jacksonville love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

3.6 out of 5.0
Rating 3.6

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Jacksonville has become a go-to spot for pet owners in need of last-minute grooming sessions, offering same-day appointments that cater to those unexpected needs. Many customers rave about the friendly and knowledgeable staff, noting their honesty and professionalism even when they don't have all the answers at their fingertips. The store's cleanliness and the wide selection of dog supplies and toys have also received high marks from shoppers who appreciate the welcoming atmosphere. However, it's not all wagging tails; some patrons have expressed concerns over grooming experiences that didn't meet expectations and issues with product quality and returns. Despite these hiccups, the store's ability to provide quick online shopping options and its longstanding presence in the community for over 20 years highlight its commitment to serving the needs of pet owners. Whether you're in a pinch for pet food during the holidays or seeking advice on aiding a pet with mobility issues, PetSmart Jacksonville, with its vast selection and helpful staff, demonstrates a readiness to assist, albeit with room for improvement in certain areas.
Last Updated: 2024-02-29


All reviews

  • Tommie Thomas
    Reviewed on Google

    The best for last second dog grooming. Same day appointments.

    Helpful Review

    Share this review:

  • Steve Jones
    Reviewed on Google

    Always friendly, knowledgeable and helpful-I do wish their prices were a bit lower.

    Helpful Review

    Share this review:

  • David M
    Reviewed on Google

    Friendly, knowledgeable staff, even to the point that they aren’t afraid to admit that they don’t know it all, and need to check with a coworker for more information.

    Helpful Review

    Share this review:

  • Shane “RUN EMT” Penland
    Reviewed on Google

    Staff has always been friendly and professional

    Helpful Review

    Share this review:

  • RABCAPT
    Reviewed on Google

    Super friendly staff! Great store all around.

    Helpful Review

    Share this review:

  • Johnny Viegandt
    Reviewed on Google

    I only go there for my dog supplies and toys. Very clean establishment. Very nice employees love it.

    Helpful Review

    Share this review:

  • Meiona Pickett
    Reviewed on Google

    I willn’t be taking my dog back here for grooming I paid for everything to be done and express. He came back with his nails sharper than when he left. Then when I call back they really had the nerve to tell me yea he wasn’t feeling it today. If that was truly the problem they could had stopped and called me to come get him. It doesn’t even look like my dog got groomed. And Arianna is the worst she has done his grooming twice and I truly don’t like how she interacts with him.

    Helpful Review

    Share this review:

  • JJ Johnson
    Reviewed on Google

    I will not be using Petsmart or their groomer anymore because they denied service even though I provided proof of vaccination.

    Helpful Review

    Share this review:

  • Liz Saunders
    Reviewed on Google

    I just returned two poorly made dog toys, one of which was a choking hazard. I didn’t even ask for money back on that toy bc it was the “free” toy. The second was a really cool pheasant that the dog loved. It was loosing fluff at an alarming rate and our dog has a soft mouth. I wanted to exchange this $13.00 toy and was told I’d have to pay over $4…?!? Turns out the associate mistook a goose receipt. However, I was so upset that the credits we’d earned and used would be lost I told him not to go through the hassle of fixing the return. I did not buy the expensive leash and water dispenser I was there for. I will not return. If credits aren’t honored it’s not the place for us.

    Helpful Review

    Share this review:

  • Patti Berry
    Reviewed on Google

    The fish i bought died next day

    Helpful Review

    Share this review:

  • Erik Paddock
    Reviewed on Google

    Had an appointment for my cat later in the day but I went in to get food and a kennel and as I’m checking out the workers opened a door and someone’s dog ran out of the store and all the way down the street, all while the other workers were walking around the store clueless he was outside. I hope the owners find out about that incident and someone gets fired.

    Helpful Review

    Share this review:

  • Nancy Guzman
    Reviewed on Google

    Fry friendly. Ease in finding what I need.

    Helpful Review

    Share this review:

  • Ingrid Littlejohn
    Reviewed on Google

    Somtimes you just don’t have time to spend in the store. Food is needed in a hurry especially around the holidays. Quick online shopping trip

    Helpful Review

    Share this review:

  • Nasia Hinds
    Reviewed on Google

    READ BEFORE BRINGING YOUR DOG FOR A HAIRCUT.

    Ok so I was trying to find a place for my dogs haircut and I had just moved here so I didn’t have anyone to recommend me anything. So I made an appointment and when I went to go check on her about 20 minute’s in they had came and told me she had to many knots in her legs. ( I comb her out like every week, she is my baby). But before I could do anything they had already shaven her whole body off! Like they didn’t even ask before! So I stayed for the rest and when I gotten my dog, she had literally scared me! They left no hair on her and left her head untouched! My poor dog scares children now. Please for your dogs sake don’t go to Petsmart for their haircut.

    Helpful Review

    Share this review:

  • Spencer Atkinson
    Reviewed on Google

    I have been to this PetSmart for a good part of 20 years…and will continue to go as long as I have a pet.

    Helpful Review

    Share this review:

  • Stacy Dellinger
    Reviewed on Google

    I usually love Pet Smart, mostly because the employees always go out of their way to help you find whatever it is you needed to find. Well last night I asked, who is thought to be a manager, I explained that my friends dog had a stroke and he’s been having a real hard time waking. I couldn’t remember the name of the things, but I was describing them the best I could. Instead of helping me find them or something similar, he cut me off in the middle of my description and said” we don’t have medical supplies here.. you’ll have to go to the vet” Never one time did he try and walk with me to find something similar maybe look things up. Help a little bit put in a little effort as soon as I turned around and I walked down the aisle’s what I was looking for were toe grips because he can’t walk very well. So I found something called Paw Boots Or something like that and they’re like little balloons that go on their paws and it helps them grip the floor that easy. I don’t know, I just wish. The world will go back to the way it used to be or people actually cared

    Helpful Review

    Share this review:

  • Birgit Fuller
    Reviewed on Google

    Helpful and friendly employees huge selection of dog food (what I wanted to purchase)

    Helpful Review

    Share this review:

  • David Egan
    Reviewed on Google

    Didn’t carry what we needed, Didn’t offer to see if it could be ordered and pushed us off to look by ourselves.

    Helpful Review

    Share this review:

  • William Lawyer III
    Reviewed on Google

    Great service and knowledgeable staff!!

    Helpful Review

    Share this review:

  • cassandra rosa
    Reviewed on Google

    Employees seemed informed and it was very clean

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 56577

Nearby businesses in this area