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PetSmart Kennesaw love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Kennesaw seems to have a real mix of feedback from its patrons, highlighting a range of experiences. While many customers rave about the store's cleanliness and the friendly, helpful nature of the staff, particularly praising the in-store vet services and the wide variety of pet supplies available, there are a few areas where some feel improvements could be made. The fish department has received specific criticism for customer service issues, with reports of customers feeling overlooked. Additionally, some concerns have been raised about the grooming services, with mixed reviews about the quality and attention to detail by the grooming staff. Despite these points, the positive experiences, such as the welcoming environment for first-time pet owners and the store's overall service level, suggest that PetSmart Kennesaw is a valuable resource for local pet owners, offering not just products but also support and care for their furry friends.
Last Updated: 2024-02-29


All reviews

  • Alex Green
    Reviewed on Google

    Very clean and great experience will go again

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  • Ethan Branch
    Reviewed on Google

    Fish department is horrible with customer service. Was trying to buy 10 gold skirts, 10 black skirts, and more! Was overlooked and the woman helped 3 other people who got there AFTER me. Didn’t even acknowledge me standing there waiting for her, continued to help the people just arriving instead of the person patiently waiting. I also buy all my bloodworms/food and chemicals from here. Might have to consider sticking to my local REAL fish store who actually take pride in helping customers, petsmart is far from a real fish store.

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  • Faye Brooks
    Reviewed on Google

    Staff was helpful and friendly.

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  • Sharon Robinson
    Reviewed on Google

    The staff is always helpful.

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  • Janette Badia
    Reviewed on Google

    Actually, I went to take dogs to see the vet located inside this Petsmart, and they were excellent. The staff inside Petsmart were super friendly as well!

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  • Ashley Wagner
    Reviewed on Google

    Do not go to this petsmart especially for there grooming salon. They are very ugly and they tell you one thing and they do another.

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  • Larry O
    Reviewed on Google

    Great service. Attentive staff. They have all the dog stuff u can ever need

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  • sadaf kalantari
    Reviewed on Google

    I got a cat from petsmart.lady was friendly and explain about all cats that they had. It was first experience and we are so happy .

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  • bo navu
    Reviewed on Google

    Very clean store and staff is very friendly.

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  • Melissa Joy
    Reviewed on Google

    We had a fun time taking our little pocket pitty in here for her first public outing. Everyone was so kind & helpful & lil Minnie got so much love & attention. Great store, clean & packed with all your pets needs.

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  • Mike Riedesel
    Reviewed on Google

    The manager refused to let my dog be groomed when I let them know my dog has a collapsed trachea. Of course, this is common with small dogs and there is nothing that can be done other to let them know if they start coughing.
    She wanted me to re-schedule when my vet office was open, as if that would make a difference if there was an issue.
    The manager made a poor decision without talking to me first or having a clue about what the dogs issue were.
    That’s Ok I’ll just spend my money elsewhere and not have to deal with idiots.

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  • Olivia Bergold
    Reviewed on Google

    This review is for the grooming department. I have brought my doodle dog here for almost 2 years and we went to the same person every single time and my sweet boy came out looking amazing every time but unfortunately he has to leave bc he was moving. Okay that’s fine. I wanted to still bring my baby here bc he was used to the environment and I had hoped that the other groomers were as well trained as him but I do not think that is the case. Most recently I took my dog to see Zaria and he was given back to me looking all kinds of crazy. She did not trim him muzzle at all and did not clean his ears. I did ask for them to leave his ears longer but I certainly didn’t mean to ignore his ears entirely. My doodle is very prone to ear infections and if you let his ears get wet and then don’t clean them he will most definitely develop an infection. I’ve seen it happen over and over again, and he is about to have surgery on his eye and so I definitely cannot handle him having another infection. I’d like to think that if I’m paying 130 dollars for him to be fully groomed that the service would be completed and petsmart sure ain’t paying the vet bill for his ear infection. I’ve had a really hard time finding a groomer since his last one left but I guess I won’t be bringing him back here again and it’s a shame bc I have two dogs that I bring here and neither one will be back. I’m sick of every time I bring him in he comes out with his ears not being clean or his breath still smelling bad or his nails not trimmed. Even though I always pay for any extras such as those. We need better groomers for curly babies

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  • JoyBeth Fissette
    Reviewed on Google

    Great store with lots of options and great prices!

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  • Leah Costan
    Reviewed on Google

    Felt a bit rushed in the fish department.

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  • Anthony White
    Reviewed on Google

    Good people and good prices most of the time can get out fast

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  • sheliars1
    Reviewed on Google

    The staff is amazing & very accommodating when I need to bring my fur baby in. I appreciate that they take great care of her

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  • KW
    Reviewed on Google

    While waiting for my dog at banfield directly next to the grooming area, i saw a small black dog screaming in pain while the women groomer pulled his arm and was very clearing hurting the dog. I informed management and he went in to speak to her i’m assuming. Doubt the owner or the dog will be notified. Poor dogs arms are probably in a lot of pain, dog was less than 15 pounds.

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  • Melissa Ortega
    Reviewed on Google

    Always have what I need in stock + have never come across an unfriendly employee! Love my local PetSmart

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  • ami15027
    Reviewed on Google

    Jesse is awesome.. anything you need to know ask her! Very friendly cashier’s as well!

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  • Freedomkatt Chaos
    Reviewed on Google

    It’s petsmart. Just what you would expect.

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Rating

Business ID: 56579

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