Adelaide Animal Emergency & Referral Centre

Tabitha

Reviewed on The Pet Community
First Review 0

Stefan was wonderfully helpful when booking my cat in to see the cardiologist, providing an estimate of the charges and assisting during the ultrasound itself. The cardiologist was very thorough and relaxed, which helped keep my cat calm as well. The appointment and procedure were handled efficiently, with care and was not rushed. Stefan even followed up by phone on a couple of questions I had post examination and to check in to see how my cat was going. Cannot recommend this team enough!

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Kerry Jose

Reviewed on Google

After being missing for nearly 5mths and many kms from home some wonderful person found my daughters much loved and missed cat willow.she was in very bad condition but with the fantastic team at this clinic willow is now home with her mum where she belongs. Thankyou to these wonderful people and thankyou to the person who found her.after this experience, I would highly recommend this clinic, worth every cent.

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Kellie Holbrook

Reviewed on Google

Very caring staff and loved that they kept us updated with what was happening and what to expect. Thank you

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kevin yuan

Reviewed on Google

This place is going to be my favorite place from now.
My border collie Mahjong have eat something wrong and keep vomiting and cough. We take to this Emergency service. The staff so friendly and let you know the cost of emergency service upfront. Is only $280!!! Can you believe it!???
we don’t have insurance for our dog, we thought is gonna be at least $600+ if not more.
Thanks so much for they professional team and Dr is such lovely too.
Highly recommend! Don’t go to the one on Magill road, not good.

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Troy PIECHNICK

Reviewed on Google

Vet Sloane and Nurse Chantel did a wonderful job caring for our pet. They were caring, compassionate and experienced, where they took their time to explain things in depth.

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Tim Butler

Reviewed on Google

Thank you for helping us with our sick puppy and sheddinglight on the issues of 1 particular pet shop

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Matt R

Reviewed on Google

We would like to thank all staff, your kindness, compassion and care made an extremely difficult time easier to cope with, from the first phone call, through to the after care of our beloved Golden retriever Beau and three weeks later his beautiful mum Bella. We are very grateful for all you did on both occasions. Thank you.

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Hermine Lewis

Reviewed on Google

Great care of our little man. Here he is throwing his leg over his sister ..

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Juliette Somerford

Reviewed on Google

I wish to thank Renata for helping me overnight with my dear doggy. I was absolutely traumatised and she was so helpful, kind and supportive. I rang her twice and both times she helped me so much. Not once did she say to race my doggy down to the clinic, she knew it was a medication issue. I have not had such care and regard from any of the vets I have seen over the last 2.5 weeks where I have spent in excess of $2000 to get nowhere. I hope Renata sees this. How I wish others could be as caring, kind and compassionate as her.

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Alix Gay

Reviewed on Google

Not somewhere you want to find yourself on a late Thursday night, however it’s great to know that in an emergency you’ll have a caring team available to you 24/7! The team were so supportive and friendly- from my initial phone call, arrival and the consult. Even got a message a few days later checking in on my dog. Thanks for a great experience and all your care whilst we were there!

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ann Canty

Reviewed on Google

Have always received exceptional care from this emergency vet service. Kind, caring and efficient even while dealing with multiple emergencies & concerned fur parents.

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M H

Reviewed on Google

Our 12 year old dog woke up acting strange and was unsteady around 2a.m. I drove her to the emergency vet and spent no more than 10 minutes with the vet, who said it was like a vertigo which can occur in older dogs
and prescribed motion sickness tablets for the symptoms, not the cause. By the time I got home she had improved anyway and has not recurred. Just beware the prices charged are outrageously excessive. I was supplied just 4 tablets whichcan be purchased from Animal Pharmacy online for $25.90 yet this vet charged me $220, plus $380 for a 10 minute consult. Absolutely unjustifiable.

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Anna Axarlis

Reviewed on Google

Caring and sensitive staff who attended to our Lhasa Apso Poodle promptly and professionally. Honest and direct advice offered that has supported us in caring for our old boy through a difficult stage.

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Fergus Morgan

Reviewed on Google

Took my lab here after an emergency a while ago. Tried to charge us 2400 dollars, she he didn’t even stay the night then after a lot of arguing agreed to drop the price. The people here are disgusting and they take advantage of desperate people. Every one star review tells a story and I find the people employed here sick who take advantage. Disgusting.

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david booth

Reviewed on Google

Please do not take your animals here. This is a scam designed to take advantage of you at your most vulnerable. After informing the vet our puppy has just eaten wood pellets, we were told our dog just had gastro. They kept her overnight and a cost of 2,700. When they discharged her she was unable to eat or even walk. Thank goodness we didn’t leave her here, she would either be dead or we would be broke or both. The next day we took our dog to our local trusted vet who was most empathetic. We received a different diagnosis backed up with x rays they showed us along with a detailed plan for her recovery. She stayed for 2 days with treatments, IV & x rays both days which only cost $430 per day. I understand that emergency vet should cost more but not 4 times as much for an uncomfortable 2 hour wait and a miss diagnosis. Very disappointed

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Cate Thiele

Reviewed on Google

Amazing…late Saturday night…no trouble! They were attentive to both us and our pet, taking time to treat our dog properly and nothing was too much trouble. They even sent follow up texts to see how we were doing.
Would throughly recommend for what is often a stressful time when our fur babies are suddenly unwell

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Milly Badman

Reviewed on Google

This place is outstanding. Admittedly not the most ideal place you envisage spending your Sunday afternoon, but the staff here were amazing. They were so helpful over the phone and in the clinic. They gave us a quiet place to rest and wait with our anxious dog, and then checked in via text during the week after our visit. Amazing customer service and the vet was so down to earth and calming. Hopefully won’t be back soon, but if we are it’s so reassuring to know we will be in good hands.

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Nicole & Daniel

Reviewed on Google

All the staff were so incredible at helping my 4month old puppy after a bee sting late on a Saturday night! The nurses were happy just to help me get the stinger out free of charge! We decided to get a antihistamine shot as the swelling wouldn’t go down. But the vet we saw was so lovely and took such good care of our boy. Couldn’t recommend it anymore especially at 10:30pm on Saturday! Thank you Dr Nikki and Vet nurses!

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Fi B

Reviewed on Google

A big THANK YOU to staff at the AAE for looking after our boy Slinky. Had a very quick waiting time and was looked after so well. An overnight stay in hospital and a day of tests, we were pleased to have him back home and on the mend. Thank you for your wonderful service.

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Frank T

Reviewed on Google

They put or eight week old puppy under anaesthetic for five hours and she died. For this they charges us $2400. they agreed to send us a medical territory and death certificate and they emailed us the invoice. Their approach was chooks and clinical. They rushed into an invasive treatment with no diagnosis

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Peejay Em

Reviewed on Google

I was really pleased with the treatment our dog received. Unfortunately some significant surgery was involved – and there were only a couple of locations in SA that had sufficient skills to perform the operation. AAERC was one of these two – and the cheaper one.

Update – 3 months later. Our dog is a lot better but still experiencing some issues – by no fault of the vet. We visited and talked through the health complications and how we can manage these into the future (1/2hr consult). This was at no charge which was appreciated. All staff were friendly on both occasions I have visited.

I know a lot of reviews here are critical of the cost however I think it is necessary to acknowledge this is a 24 emergency/clinical centre. It also provides surgical procedures that are over and above the scope of a normal vet.

With that in mind it will always be financially advantageous to visit your local vet if that is an option. However, when a pet requires attention outside of normal hours as an emergency and/or the work required cannot be tackled by your ordinary vet then this Centre can assist.

I believe the reality is that vets in general are not cheap, and vets offering advanced services that operate 24 hours every day of the year are obviously going to charge more to provide that service.

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Linda Smith

Reviewed on Google

The workers at this hell-hole are so evil to the point where it should be considered sinful. I stand by every 1 star review left on this awful place.

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Katalina

Reviewed on Google

Absolutely terrible.

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Malcolm Lee

Reviewed on Google

Thank you to the wonderful medical and nursing staff, who looked after our beloved Hugo in his last hours of his life. The doctors kept us up to date on his condition and did their best to keep him comfortable at the state that he was in. When the prognosis was becoming bleak – they kept us informed really quickly so that we could say our good-byes before a decision was made to put him to sleep. The end of life matters and his cremation matters were never rushed and we were allowed plenty of time to spend time with his remains after he died. Thank you, Fe from the nursing team; for arranging for us to be at his cremation viewing given this COVID19 setting- as I know he would have wanted us to be with him when he is laid to rest.

Thank you AAERC for caring for him in his last day with us, and for giving him that passing that is free of suffering.

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Danielle Perrin

Reviewed on Google

I’ve taken my little man “Freddie” to the aaerc since he was 6 months old due to him being born with a cleft palate and all the staff have been absolutely amazing and supportive EVERY visit. Kirsty Hailstone has always been exceptional as well as totally understanding and her love, knowledge & passion through Fred’s journey is one of the reasons he’s come so far in his now 4 and a half years of age. I would 100% recommend their services to anyone! Thank you aaerc for everything, you are ALL Fantastic individuals in what you do, including the lovely reception staff!

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Keith Vingelis-Plant

Reviewed on Google

The staff on duty were absolutely fantastic. Our little griffin was stung by a bee and had an allergic reaction. The desk nurse was amazing, so caring and keen to make sure our little pooch was okay. While waiting for a consultation room, there was a constant eye on her to make sure she was okay. Very honest and caring and definitely not out to make a quick buck.

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Katie Evans

Reviewed on Google

I am so incredibly grateful for the staff at the AAERC.

A few weeks ago my beautiful border collie Tex became incredibly sick very quickly, and we took him to the AAERC in the middle of the night. They were so attentive to our description of his symptoms, and kept him in overnight on seizure watch. Sadly, Tex’s condition deteriorated as the night progressed – he was put into an induced coma to stop his seizures, and then had to be put down a few hours later.

Dr Jeff Clyne was the most mindful, patient and kind man. He called me throughout the night with updates about Tex, and explained our options for treatment multiple times. When it came time to put Tex down, Dr Clyne was compassionate, calm and sympathetic. All the staff at AAERC were accommodating of me spending some time with Tex after he was put down, and I will be forever grateful to them for giving me time to grieve my pet. I was very aware that they had other animals to care for, but never was I rushed by the staff.

I also understand the costs involved in emergency pet care, and wish others would be more thoughtful before shunning this practice based on cost. The veterinarians, vet nurses and other staff work so hard to provide this 24/7 service, and so I am very happy to pay! Without the 24 hour service at the AAERC, my beautiful dog would have suffered more, which is the last thing I would ever want, and if any amount of money meant that I got to keep my dog for longer, I would have paid 10x that!

Thank you so so much to all at AAERC!! Although not the outcome I wanted for my doggy, I am so thankful for your services and kindness 💝

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