Vet

Adelaide Animal Emergency & Referral Centre

119 Anzac Hwy, Kurralta Park SA 5037, Australia

Adelaide Animal Emergency & Referral Centre is featured on The Pet Community as a trusted provider of vet services.

Adelaide Animal Emergency & Referral Centre Contact Information and Customer Reviews
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Reviews (82)

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3.9 out of 5.0
Rating 3.9
  • Tabitha
    Reviewed on The Pet Community
    First Review 0

    Stefan was wonderfully helpful when booking my cat in to see the cardiologist, providing an estimate of the charges and assisting during the ultrasound itself. The cardiologist was very thorough and relaxed, which helped keep my cat calm as well. The appointment and procedure were handled efficiently, with care and was not rushed. Stefan even followed up by phone on a couple of questions I had post examination and to check in to see how my cat was going. Cannot recommend this team enough!

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  • Sarah
    Reviewed on The Pet Community
    First Review 0

    Came in at 9:30 on a Saturday night with my dog, on arrival was helped to bring me dog onto a stretcher from the car which was nice as he is quite a large dog. My dog was taken into the back area and I was left sitting in waiting room until 1:30 in the morning, when I was consulted by vet there was no conclusive diagnosis at that time but I was told he would be there overnight I was quoted up to 3000$ for this stay. They had advised me to call back in the am to see when I could pick up my fur baby, when I called they had yet to give him his 2nd lot of X-rays as it was busy and he was not as unwell as some of the other animals that were there which is understandable so I just waited and continued to call where a receptionist would let me know what was happening with him, on my 3rd to 4th call the receptionist had said she would get me a vet to come speak to me which I found strange, the vet had advised me while doing the X-ray they had to sedate him which normally happens but when the reversed the relaxant he had a seizure which was not common, they had advised he was fine then and just resting in the back and I could come get him at around 4/5ish. I went with my sister in law to get him. Once we had arrived they left us in waiting room again for around half an hour, when I was taken into my dog it was very clear that he was extremely drugged up and couldn’t even walk, but he was looking much better then the night before, the vet gave no information about what happened to him and what was making him unwell, even in the papers I was given there was no indication of what may have been wrong with him. I then had to pay 3011$. I then was given my dog who was still reluctant to walk and the vet left with no offer to help put him in the car. When I arrived home my dog was ok but he was so sleepy he just layer there, I then noticed he was urinating all over himself and the floor which is unlike him . Rang vet back to see if this was normal behaviour was advised yes due to the. Medication he has been prescribed, would have been handy to know prior to discharge. The only positive thing was staff where quite friendly.

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  • Kerry Jose
    Reviewed on Google

    After being missing for nearly 5mths and many kms from home some wonderful person found my daughters much loved and missed cat willow.she was in very bad condition but with the fantastic team at this clinic willow is now home with her mum where she belongs. Thankyou to these wonderful people and thankyou to the person who found her.after this experience, I would highly recommend this clinic, worth every cent.

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  • stacy maddin
    Reviewed on Google

    I absolutely agree with the one star ratings. My housemates dog was seizuring for the first time, when I drove him to the vet the receptionist just sat there looking at us and refused to let us in because we had no masks with us. We had to call our usual vet to call them to let us in we were both crying until we eventually screamed let us in but she still sat there looking at us. Finally our vets called them and that’s when we were let in no shoes, only wearing pj’s. A mask is the last thing you carry when your dog is “dying” or is not in normal health. I made contact via email with the manager only to be told she would investigate it’s been months now and she has no contacted me back apologising or updating me on this incident.

    Second incident was recent when I had to book my baby girl in to see the cardiologist. Unfortunately this is the only vet he attends. I was hung up on mid question after being rudely spoken to about the process of the appointment.

    I honestly think they have paid people to write 5 star reviews because 3mths ago they were 2.3star rating and it’s odd to see so many 5 star ratings in a row.

    Really concerned for all the future dogs that attend this clinic. Bless their beautiful souls

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  • Kellie Holbrook
    Reviewed on Google

    Very caring staff and loved that they kept us updated with what was happening and what to expect. Thank you

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    • Adelaide Animal Emergency & Referral Centre

      Hi Kellie, thank you for your feedback on our service and team! Take care, AAERC team. 😊

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  • Naomi Baas
    Reviewed on Google

    Very kind and compassionate had to make to decision on mothers day to put my cat to sleep. The staff were understand and made me feel at ease. Thank you to the staff.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Naomi, we appreciate your feedback very much and are glad you felt supported throughout such a challenging time. We are thinking of you. ❤️ Take care, AAERC

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  • kevin yuan
    Reviewed on Google

    This place is going to be my favorite place from now.
    My border collie Mahjong have eat something wrong and keep vomiting and cough. We take to this Emergency service. The staff so friendly and let you know the cost of emergency service upfront. Is only $280!!! Can you believe it!???
    we don’t have insurance for our dog, we thought is gonna be at least $600+ if not more.
    Thanks so much for they professional team and Dr is such lovely too.
    Highly recommend! Don’t go to the one on Magill road, not good.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Kevin, thank you for getting in touch and sharing your positive feedback with us! Your kind words do not go unnoticed. We will be sure to share with the rest of the team. Take care, AAERC team 😊

      Helpful Review
  • Melinda Jane
    Reviewed on Google

    The Vets and nurses here took the most amazing care of our border collie as she went through chemotherapy back in January 2021. They were all so understanding and showed so much love & kindness to girl.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Melinda, thank you so much for your lovely words about our service and team 🥰 We are happy to hear you felt supported throughout the entire process. Best wishes and take care, AAERC Team 💖

      Helpful Review
  • Troy PIECHNICK
    Reviewed on Google

    Vet Sloane and Nurse Chantel did a wonderful job caring for our pet. They were caring, compassionate and experienced, where they took their time to explain things in depth.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Troy, thank you for your kind words about our team and service! We will pass this on to Sloane and Chantel 😊 Kind regards, AAERC team

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  • Desiree Hughes
    Reviewed on Google

    Thankyou for your kindness shown toward our Darling Dog Nancy last night Dr Edwinda and the vet nurse Kat you showed concern and true kindness. Nancy is not out the woods yet she is at Golden Grove Vets yet to have surgery but I believe you gave us the time needed in order to get her there. Will keep up updated. But thankyou once again ❤

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  • Barbara Bradley
    Reviewed on Google

    Very happy with treatment. Staff were very thoughtful & kind.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Barbara, thank you for your kind words! 🥰 Kind regards, AAERC team

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  • David Gilbert
    Reviewed on Google

    Waited 45 mins in a room that was in need of alot of maintenance. Used a paper towel to clean the blood my dog was dripping on the floor and the paper towel was black with grime. I left without being seen.

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  • Tim Butler
    Reviewed on Google

    Thank you for helping us with our sick puppy and sheddinglight on the issues of 1 particular pet shop

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    • Adelaide Animal Emergency & Referral Centre

      Hi Tim, thank you for 5 stars! We pup is back to their happy self. Take care, the AAERC team. 🥰

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  • Michelle Campbell
    Reviewed on Google

    I cannot believe how good the service we received was. I didn’t have to phone for updates, they phoned me each time and there were quite a few calls. I was confident they weren’t going to release him until he was settled enough to come home. I didn’t feel rushed when I had my list of questions and wouldn’t have felt bad if I did phone. So good to know such a service exists for our dearly loved family members 24/7.

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    • Adelaide Animal Emergency & Referral Centre

      HI Michelle, thank you for your kind words about our service and team! Take care 😊

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  • Matt R
    Reviewed on Google

    We would like to thank all staff, your kindness, compassion and care made an extremely difficult time easier to cope with, from the first phone call, through to the after care of our beloved Golden retriever Beau and three weeks later his beautiful mum Bella. We are very grateful for all you did on both occasions. Thank you.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Matt, Thank you for five stars and your kind words! We are so glad we were able to help make such a difficult time more bearable. 😊Take care.

      Helpful Review
  • Georgia Young
    Reviewed on Google

    I took my Golden Retriever to the AAERC for treatment after he got a stick stuck in the roof of his mouth. I was so impressed with the service we were provided and Reuben was so well taken care of. Can’t thank you enough!

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    • Adelaide Animal Emergency & Referral Centre

      Dear Georgia, Thank you for your kind words about our service and our team! We are glad to hear Reuben is going well!
      All the best, the AAERC team

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  • Hermine Lewis
    Reviewed on Google

    Great care of our little man. Here he is throwing his leg over his sister ..

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    • Adelaide Animal Emergency & Referral Centre

      Dear Hermine, Thank you for your kind words about our service and our team!
      All the best, the AAERC team

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  • Ann Thomas
    Reviewed on Google

    It’s always stressful needing a vet after hours, but we are lucky to have your team able to answer our phone call and then see us promptly in your rooms.
    All the staff were lovely and we felt well looked after. Fortunately our pup is ok.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Ann, Thank you for your kind words about our service and our team! We are glad to hear your pup is going well!
      All the best, the AAERC team

      Helpful Review
  • Juliette Somerford
    Reviewed on Google

    I wish to thank Renata for helping me overnight with my dear doggy. I was absolutely traumatised and she was so helpful, kind and supportive. I rang her twice and both times she helped me so much. Not once did she say to race my doggy down to the clinic, she knew it was a medication issue. I have not had such care and regard from any of the vets I have seen over the last 2.5 weeks where I have spent in excess of $2000 to get nowhere. I hope Renata sees this. How I wish others could be as caring, kind and compassionate as her.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Juliette, Thank you for your kind words about our service and our team! We will be sure to pass on your thanks to Renate – she is a highly valued, experienced and caring member of our team. We hope your furrbaby is well.
      All the best, the AAERC team

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  • Liz Huxley
    Reviewed on Google

    They took good care of my cat Patches – thank you

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    • Adelaide Animal Emergency & Referral Centre

      Dear Liz, Thank you for your kind words! We are so glad we could be there to help take care of your beautiful Patches.
      All the best, the AAERC team

      Helpful Review
  • Alix Gay
    Reviewed on Google

    Not somewhere you want to find yourself on a late Thursday night, however it’s great to know that in an emergency you’ll have a caring team available to you 24/7! The team were so supportive and friendly- from my initial phone call, arrival and the consult. Even got a message a few days later checking in on my dog. Thanks for a great experience and all your care whilst we were there!

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    • Adelaide Animal Emergency & Referral Centre

      Dear Alix, Thank you for your kind words about our service and our team! We hope your furrbaby is well. We will be sure to pass on your kindness and thanks our team.
      All the best, the AAERC team

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  • Sonia Nussio
    Reviewed on Google

    The team were amazing when my puppy needed assistance. Very compassionate and had her feeling better in no time.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Sonia, Thank you for your kind words – they do not go unnoticed! We will be sure to pass onto our team. All the best in the new year!
      Cheers, the AAERC team

      Helpful Review
  • ann Canty
    Reviewed on Google

    Have always received exceptional care from this emergency vet service. Kind, caring and efficient even while dealing with multiple emergencies & concerned fur parents.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Ann, Thank you for your kind words – We will be sure to pass onto our team.
      All the best, the AAERC team

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  • lewis graham
    Reviewed on Google

    Compassionate and knowledgeable staff who made a late night visit a lot less stressful. Highly recommend.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Lewis, Thank you for your kind words – they do not go unnoticed. The environment can be stressful, but we are glad that we put you and your pet at ease.
      All the best, the AAERC team

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  • M H
    Reviewed on Google

    Our 12 year old dog woke up acting strange and was unsteady around 2a.m. I drove her to the emergency vet and spent no more than 10 minutes with the vet, who said it was like a vertigo which can occur in older dogs
    and prescribed motion sickness tablets for the symptoms, not the cause. By the time I got home she had improved anyway and has not recurred. Just beware the prices charged are outrageously excessive. I was supplied just 4 tablets whichcan be purchased from Animal Pharmacy online for $25.90 yet this vet charged me $220, plus $380 for a 10 minute consult. Absolutely unjustifiable.

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    • Adelaide Animal Emergency & Referral Centre

      Hi M H,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience. Would you be able to email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you to find out further detail, offer support and help work through your concerns.
      Kind regards, AAERC

      Helpful Review
  • Jeffrey Curtis
    Reviewed on Google

    We had to take our dog here on Christmas Day the vet was excellent. I can understand the $380 fee on a holiday but to charge nearly $200 for one injection is just exploitation especially when you buy the drug in tablet form for $29.95

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    • Adelaide Animal Emergency & Referral Centre

      Hi Jeffrey,
      Thank you for getting in touch. We are glad you enjoyed our service, however if you have not already brought your concerns to the management team, please feel free to do so by emailing us at clinical@aaerc.com.au.
      Kind regards, AAERC

      Helpful Review
  • Anna Axarlis
    Reviewed on Google

    Caring and sensitive staff who attended to our Lhasa Apso Poodle promptly and professionally. Honest and direct advice offered that has supported us in caring for our old boy through a difficult stage.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Anna, Thank you for your kind words – they do not go unnoticed. We wish you and your family a very Merry Christmas and a Happy New year!
      All the best, the AAERC team

      Helpful Review
  • Brenley Milsom
    Reviewed on Google

    Friendly and helpful staff. Got our Harry out of a bind very quickly. Very happy!

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    • Adelaide Animal Emergency & Referral Centre

      Dear Brenley, Thank you for your kind words – they do not go unnoticed. We are so glad to know Harry is on the mend and wish you and your family a very Merry Christmas and a Happy New year!
      All the best, the AAERC team.

      Helpful Review
  • Fergus Morgan
    Reviewed on Google

    Took my lab here after an emergency a while ago. Tried to charge us 2400 dollars, she he didn’t even stay the night then after a lot of arguing agreed to drop the price. The people here are disgusting and they take advantage of desperate people. Every one star review tells a story and I find the people employed here sick who take advantage. Disgusting.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Fergus,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience. Would you be able to email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you to find out further detail, offer support and help work through your concerns.
      Kind regards, AAERC

      Helpful Review
  • Michelle Strukamp
    Reviewed on Google

    Thank you Dr Jo!
    Thank you for taking care of Rubi.
    You settled Rubi’s and our anxieties.
    Thank you for your high standard of treatment!
    It was an outstanding experience the way you took care of us!

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    • Adelaide Animal Emergency & Referral Centre

      Dear Michelle, Thank you for your kind words – they do not go unnoticed. We are so glad to know Rubi is on the mend. All the best, the AAERC team.

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  • david booth
    Reviewed on Google

    Please do not take your animals here. This is a scam designed to take advantage of you at your most vulnerable. After informing the vet our puppy has just eaten wood pellets, we were told our dog just had gastro. They kept her overnight and a cost of 2,700. When they discharged her she was unable to eat or even walk. Thank goodness we didn’t leave her here, she would either be dead or we would be broke or both. The next day we took our dog to our local trusted vet who was most empathetic. We received a different diagnosis backed up with x rays they showed us along with a detailed plan for her recovery. She stayed for 2 days with treatments, IV & x rays both days which only cost $430 per day. I understand that emergency vet should cost more but not 4 times as much for an uncomfortable 2 hour wait and a miss diagnosis. Very disappointed

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    • Adelaide Animal Emergency & Referral Centre

      Hi David,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience. Would you be able to email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you to find out further detail, offer support and help work through your concerns.
      Kind regards, AAERC

      Helpful Review
  • Pam Withers
    Reviewed on Google

    Tremendous compassion for my cat, who go bitten by a snake. They explained all that they needed to do, and the cost involved, etc. They are very knowledgeable and I would recommend them to anyone in need. !

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    • Adelaide Animal Emergency & Referral Centre

      Dear Pam, Thank you for your kind words – they do not go unnoticed. We hope your little furrbaby is on the mend. All the best, the AAERC team.

      Helpful Review
  • Cate Thiele
    Reviewed on Google

    Amazing…late Saturday night…no trouble! They were attentive to both us and our pet, taking time to treat our dog properly and nothing was too much trouble. They even sent follow up texts to see how we were doing.
    Would throughly recommend for what is often a stressful time when our fur babies are suddenly unwell

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    • Adelaide Animal Emergency & Referral Centre

      Dear Cate, Thank you for your kind words – they do not go unnoticed.
      All the best, the AAERC team.

      Helpful Review
  • Andriani Wilson
    Reviewed on Google

    The very caring and helpful team at the AAERC did the best job possible, prioritising their patients in order or urgency well and also leaving no one behind. Very grateful to have been taken care of with such lovely service 🙂

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    • Adelaide Animal Emergency & Referral Centre

      Dear Andriana, Thank you for your kind words – they do not go unnoticed.
      All the best, the AAERC team.

      Helpful Review
  • Milly Badman
    Reviewed on Google

    This place is outstanding. Admittedly not the most ideal place you envisage spending your Sunday afternoon, but the staff here were amazing. They were so helpful over the phone and in the clinic. They gave us a quiet place to rest and wait with our anxious dog, and then checked in via text during the week after our visit. Amazing customer service and the vet was so down to earth and calming. Hopefully won’t be back soon, but if we are it’s so reassuring to know we will be in good hands.

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  • Sarah Wall
    Reviewed on Google

    Yuki was treated for a UTI and blockage and was kept in for a few days
    Back home now and slowly on the mend…
    such wonderful care and treatment was given to Yuki and If I could give you 10 stars I would…
    Thank you all so much..!!!!

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    • Adelaide Animal Emergency & Referral Centre

      Dear Sarah, Thank you for your kind words – they do not go unnoticed. We are so glad to know Yuki is on the mend. All the best, the AAERC team.

      Helpful Review
  • Matthew Smith
    Reviewed on Google

    If I could give this group more stars I would. Their service and care is second to none. We brought our little Dachshund Bruno in on Thursday after he was partially paralysed and dragging himself around everywhere. We were told by our normal vet that surgery was an option but most likely wouldn’t have a good outcome and we should consider euthanasia. We were then referred to AAERC, they saw us immediately and had him in for scans and surgery within 3 hours. He’s now home recovering happily 3 days later, where he belongs and able to walk around (very carefully). He still has a long recovery ahead but he wouldn’t be here today if it wasn’t for the amazing skills and abilities and the love and care the staff at AAERC show. Truly angels who deserve nothing but praise! Thankyou for everything!

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    • Adelaide Animal Emergency & Referral Centre

      Dear Matthew, Thank you for your kind words – they do not go unnoticed.
      Bruno was a very brave boy for his big procedure, and we are glad we could provide him with the necessary treatment to begin his healing journey. Looking forward to being park of his recovery.
      All the best, the AAERC team.

      Helpful Review
  • virginia newman
    Reviewed on Google

    My dog was referred by my vet to AAEC had a twisted stomach, staff were extremely kind and saw him straight away advised needed emergency surgery straight away, took me to a room and explained the procedure and covered all outcomes, good and bad, which was appreciated. Then covered the costing which had a variance from $6000 -$9000, was shocked but needed to be done. The care they gave my dog was wonderful, the staff were great I am extremely grateful for that. The only ONE big complaint I have is that they wanted a $3000 deposit which I did not have I gave a $1000 deposit which they took to management and came back and said “is there anyone that you can ring” so I had to call two family member while they were in the room to get the other $2000. This was very very upsetting, I understand they require some sort of payment but I felt very pressured to get the money. I did inform them that I could pay but did not have that amount of money on me at that stage (which was late at night) I needed to transfer money from an another account which would take two days. I was really upset because my dog needed emergency surgery and was so scared that he would not make it. I feel in these circumstances where there is a large amount of costs involved but more importantly the extreme stress and concern I had regarding my lovely dog compassion was needed and not the $$$. Vet bill came to $9000 which was paid in full on discharge. I will say the staff and vets did a wonderful job and looked after my dog and he is going really well.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Virgina,
      Thank you for your review – we are so glad to hear that our staff here at AAERC provided you and your pet with optimum care. We truly appreciate the feedback. We are also so glad to hear they are recovering well.
      We would be happy to discuss the costs of your pets stay with you, where we can provide a breakdown the services provided and give you closure on these processes. Should you wish to discuss further, please contact us on 08 8371 0333.

      Kind regards, AAERC

      Helpful Review
  • Alex Gigney
    Reviewed on Google

    Found a cold and shocked possum under my bin outside on a stormy night (7.30pm) After calling Fauna Rescue, I brought the little lad in to AAERC and they were very quick and helpful.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Alex, We are glad we could help. Thank you for your kindness to the little possum. All the best, the AAERC team.

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  • Jonathon Pritchard
    Reviewed on Google

    Thank you for your compassion, understanding, effort and patience with my cat, and the people who love him, in his final hours after being hit by a car.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Jonathon, Thank you for your kind words – they do not go unnoticed. We hope you find peace during a difficult time, and we are glad we could make him comfortable. All the best, the AAERC team.

      Helpful Review
  • Kim Nguyen
    Reviewed on Google

    I brought my cat in to see a vet because he was very weak as he wasn’t eating or drinking. Dr Nicole, as she introduced herself, kept Tom overnight and did a blood test for him but she couldn’t determine what was causing a low RBC. In this circumstance, this inexperienced vet overestimated the severity of the condition and recommended to euthanize the cat ( and charged nearly $2000) . Luckily, I declined her request to end his life and I found an experienced vet at a different practice to treat him . Now Tom is on the mend .

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    • Adelaide Animal Emergency & Referral Centre

      Hi Kim,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience. Would you be able to email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you to find out further detail, offer support and help work through your concerns.
      Kind regards, AAERC

      Helpful Review
  • Greg Andrew
    Reviewed on Google

    Bought Gilligan to the vets I work for, diagnosed as toxisity problem. Referred to AAERC to keep an eye on him overnight. He was treated like a king and is now fine.

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    • Adelaide Animal Emergency & Referral Centre

      Dear Greg, Thank you for your kind words – they do not go unnoticed. We are glad that Gilligan felt like the king he is! All the best, the AAERC team.

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  • Christine Rawnsley
    Reviewed on Google

    All the vets and staff were amazing and really looked after my fur baby so very well. The care the whole team gave was absolutely amazing and they were so kind.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Christine, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • David Harvey
    Reviewed on Google

    AAERC were kind, compassionate and supportive to us after having to rush our dog to them. Highly recommended.

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    • Adelaide Animal Emergency & Referral Centre

      Hi David, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • Julie Johnston
    Reviewed on Google

    We arrived at 1130pm after traveling 2.5 hours from our home vet on Yorke Peninsula who telephoned ahead to provide details ( aaerc was only emergency clinic that had a spare ventilator if Tommy needed) – Tommy had eaten puffer fish😫 When we arrived It was very busy and Vet Nurses who obviously also juggling front desk as well as unwell animals were a bit short. However Vet came out (Mario) and took us immediately into waiting room. Mario was excellent caring, informative about possible scenarios and the cost. I felt confident in leaving Tommy overnight that all supportive care would have been provided and I would be contacted if any issues. Mario telephoned me about 7am to give update with wonderful news and that Tommy had recovered. When we picked him up that afternoon – Sophie was friendly and accommodating. The Vet came out with Tommy to give us an update to his care and was excellent. Thank you.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Julie, Thank you for your kind review – we are so glad to know that Tommy is going well.
      All the best, the AAERC team

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  • Amanda McDougall
    Reviewed on Google

    I found the vet and staff very friendly and understanding. Thankyou.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Amanda, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • Tom Harris
    Reviewed on Google

    The team at Adelaide animal emergency were fantastic. They were polite, professional and very helpful. They provide a comfortable environment, and a supportive atmosphere. Thanks again.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Tom, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • Jamie MacKay
    Reviewed on Google

    Seems to me they are only willing to help when you have a pocket full of money.. Was told if I was to see the vet it would cost me $280 and at this moment I had no money til next pay and I would have paid my whole next pay cheque to keep my companion but because I only had $60 left for the week I felt like I was given no other option to have her put to sleep…. We live in hard times how about a bit of compassion

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    • Adelaide Animal Emergency & Referral Centre

      Hi Jamie,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience. Would you be able to email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you to find out further detail, offer support and help work through your concerns.
      Kind regards, AAERC

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  • Sue Webb
    Reviewed on Google

    Amazing care,support and professionalism from this team.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Sue, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • Lynne Gunn
    Reviewed on Google

    Friendly staff ; lovely manner with my dog. Correct treatment provided. Follow up appreciated.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Lynne, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • Lynn
    Reviewed on Google

    Reception staff were warm, caring and supportive as my dog was being examined. The vet was very professional, honest and caring. The fast action of everyone there saved his life – thank you so much.

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    • Adelaide Animal Emergency & Referral Centre

      Hi Lynn, Thank you so much for your kind review – it does not go unnoticed.
      All the best, the AAERC team

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  • Tenaya Ali
    Reviewed on Google

    Reception and vet staff were super helpful and kind!

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  • Nicole & Daniel
    Reviewed on Google

    All the staff were so incredible at helping my 4month old puppy after a bee sting late on a Saturday night! The nurses were happy just to help me get the stinger out free of charge! We decided to get a antihistamine shot as the swelling wouldn’t go down. But the vet we saw was so lovely and took such good care of our boy. Couldn’t recommend it anymore especially at 10:30pm on Saturday! Thank you Dr Nikki and Vet nurses!

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  • Kyra Smith
    Reviewed on Google

    Very quick waiting times lovely staff but extremely! pricey there is much cheaper 24/7 animal care available at other facilities with just as lovely staff. I wouldn’t of been able to afford to save my dog if I chose them to do her treatment.

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  • Fi B
    Reviewed on Google

    A big THANK YOU to staff at the AAE for looking after our boy Slinky. Had a very quick waiting time and was looked after so well. An overnight stay in hospital and a day of tests, we were pleased to have him back home and on the mend. Thank you for your wonderful service.

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  • Jesse Biazzo
    Reviewed on Google

    Sophie at AAER was so friendly and informative, I would hesitate to recommend to others. Really positive experience.

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  • Frank T
    Reviewed on Google

    They put or eight week old puppy under anaesthetic for five hours and she died. For this they charges us $2400. they agreed to send us a medical territory and death certificate and they emailed us the invoice. Their approach was chooks and clinical. They rushed into an invasive treatment with no diagnosis

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    • Adelaide Animal Emergency & Referral Centre

      Hi Frank,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience.

      Your review has been flagged with our management team. Would you be able to send through your best contact details on 08 8371 0333 or email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you, to find out further detail on your experience.

      We look forward to speaking with you. Regards, AAERC

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  • Mitch Rosam
    Reviewed on Google

    Took my dog Bubbles down to Adelaide Animal Emergency and dealt with a young lass by the name of Sophie who was very helpful and friendly. They were great looking after Bubbles and I would highly recommend them to anyone!

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  • Christalyn Broady
    Reviewed on Google

    Fantastic care of my little puppy who was in critical condition. She is now home and doing great. Thank you for taking such good care of her.

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  • Damien Mckinnon
    Reviewed on Google

    Excellent service from all staff when I recently brought my dog in after he ate some organic lifter that found its way under our fence.

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  • Jessica Mason
    Reviewed on Google

    Looked after our bunny very well & offered a lot of emotional support

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  • Camilee Steele
    Reviewed on Google

    The staff provided excellent care for my dog Rupert. Comprehensive testing, good communication about possible diagnoses and treatment options, and follow-up after he left

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  • Teagan Sargent
    Reviewed on Google

    Went in 5.30pm on a Saturday with my dog had lacerated her leg. The beautiful vet nurse Maz had a good look at Lunas leg, took her through to see the vet to make sure her advice was right, and then proceeded to clean and bandage luna’s wound. She gave us the advice to see the standard vet the following day as she would be ok until then. Luna has since had 6 staples and is ok.
    Maz was realistic about the level of care that Luna needed at the time and gave us the advice we needed to be sure Luna was getting the help she needed
    I can’t substantiate the claims that people make here about the vet being money hungry as they could have easily done the work at the time and charge through the nose but instead showed true integrity and presented us with a plan that was best for Luna and respectful to our wallets.
    We wouldn’t hesitate to recommend the service to others or bring our baby back to this clinic if we ever needed.
    Thanks team.

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  • Review Writer
    Reviewed on Google

    The vets here took amazing care of our dog, and kept us updated throughout the entire process of his procedure. Dr Geiss and Dr Punke were extremely empathetic and professional in their approach to the treatment and the aftercare. They were up front about all the costs and what was involved and I couldn’t be more thankful that we decided to come here. The entire team including the nurses and reception staff were fantastic also. Thanks.

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  • Roch Rabbit
    Reviewed on Google

    Cold environment and very slap dash was given a verbal quote which no paper copy was supplied and a $1200 deposit. the final bill was over $1000 more than discussed with the vet, terrible communication when it comes to costing very confusing with added fees without first consulting us such as; 12 hour blocks are charged $462.05 even if you don’t use the full 12 hours. We felt completely Pressured into finance as there are apparently NO other options. Finance was dodgy as they never asked us any information about our financial circumstances nor are annual income and terms and conditions were rushed through. We left feeling very disheartened and upset. Would not recommend, I feel this place is all about the mighty dollar.

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  • Eliza
    Reviewed on Google

    I couldn’t be more disappointed with this place.

    We came in on Saturday night as our gorgeous greyhound had slipped and hit her leg into the corner of the wall and gashed her leg open.
    (We were expecting stitches).

    After a 2.5 hour wait (which was anticipated) and $450 wait we were sent on our way after the vet said she ‘put some honey on it and bandaged it up’. We were told to take the bandage off 3 days later and now it looks worse than before and she will be requiring surgery tomorrow morning.

    I was initially gobsmaked at $450 for a 5 minute drive consult, honey and a bandage but was glad that was all she needed.
    Now to find out by our usual vet that she needs surgery, is just even more upsetting.

    Please avoid this vet at all costs, if it wasn’t late night, we would have never gone here.

    Edit- I have also been contacted and told to take this down as it is not good for their reputation.
    They have stated they believe what has been done was accurate for this case, and the fact they used ‘Manuka’ honey warrants this? I have Manuka honey in my cupboard and it’s definitely not $200 a jar!

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  • Tessa Hill
    Reviewed on Google

    Avoid at all costs. The only decent human being has left this establishment. Torture and financial gain seem to be the purpose of this place. Money,, money, money. Our dog was almost tortured to death. We only have Corona Virus directions to thank for still having our gentle and loving dog still with us. A different vet saved her life. Thank you, dear lady.

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  • Andy Wang
    Reviewed on Google

    too many inhuman stories here, every one-star review tells of the exploitation here

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    • Adelaide Animal Emergency & Referral Centre

      Hi Andy,
      Thank you for getting in touch. We take your feedback very seriously and would like to have an opportunity to speak with you further about your experience.

      Your review has been flagged with our management team. Would you be able to send through your best contact details on 08 8371 0333 or email us at clinical@aaerc.com.au, and one of our Managers will be in contact with you, to find out further detail on your experience.

      We look forward to speaking with you

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  • Peejay Em
    Reviewed on Google

    I was really pleased with the treatment our dog received. Unfortunately some significant surgery was involved – and there were only a couple of locations in SA that had sufficient skills to perform the operation. AAERC was one of these two – and the cheaper one.

    Update – 3 months later. Our dog is a lot better but still experiencing some issues – by no fault of the vet. We visited and talked through the health complications and how we can manage these into the future (1/2hr consult). This was at no charge which was appreciated. All staff were friendly on both occasions I have visited.

    I know a lot of reviews here are critical of the cost however I think it is necessary to acknowledge this is a 24 emergency/clinical centre. It also provides surgical procedures that are over and above the scope of a normal vet.

    With that in mind it will always be financially advantageous to visit your local vet if that is an option. However, when a pet requires attention outside of normal hours as an emergency and/or the work required cannot be tackled by your ordinary vet then this Centre can assist.

    I believe the reality is that vets in general are not cheap, and vets offering advanced services that operate 24 hours every day of the year are obviously going to charge more to provide that service.

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  • Jahan de Fontgalland
    Reviewed on Google

    Sent a post operative dog here in the hope that he would receive 24 hour care. Instead he was sent home too early in worse condition than when he arrived and had to be euthanized days later as the vet had not administered antibiotics which led to infection which deteriorated his condition. Do not reccomend, find a better place for your pet.

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  • Linda Smith
    Reviewed on Google

    The workers at this hell-hole are so evil to the point where it should be considered sinful. I stand by every 1 star review left on this awful place.

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  • Eshal KHAN
    Reviewed on Google

    I have truly been disturbed by how unprofessional and apathetic the workers at this vet have been. They have shown a disgusting lack of compassion for the animals there, and I definitely will not be visiting anytime soon to prevent any further loss on my end.

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  • Katalina
    Reviewed on Google

    Absolutely terrible.

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  • Danielle

    I?ve taken my little man ?Freddie? to the aaerc since he was 6 months old due to him being born with a cleft palate and all the staff have been absolutely amazing and supportive EVERY visit. Kirsty Hailstone has always been exceptional as well as totally understanding and her love, knowledge & passion through Fred?s journey is one of the reasons he?s come so far in his now 4 and a half years of age. I would 100% recommend their services to anyone! Thank you aaerc for everything, you are ALL Fantastic individuals in what you do, including the lovely reception staff!

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  • Malcolm Lee
    Reviewed on Google

    Thank you to the wonderful medical and nursing staff, who looked after our beloved Hugo in his last hours of his life. The doctors kept us up to date on his condition and did their best to keep him comfortable at the state that he was in. When the prognosis was becoming bleak – they kept us informed really quickly so that we could say our good-byes before a decision was made to put him to sleep. The end of life matters and his cremation matters were never rushed and we were allowed plenty of time to spend time with his remains after he died. Thank you, Fe from the nursing team; for arranging for us to be at his cremation viewing given this COVID19 setting- as I know he would have wanted us to be with him when he is laid to rest.

    Thank you AAERC for caring for him in his last day with us, and for giving him that passing that is free of suffering.

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  • Alysha Borle
    Reviewed on Google

    Vet vets and reception are absolutely beautiful humans.
    Money was brought up after all information was delivered.
    The vet/ specialist looked me in the eyes with compassion and told me straight the chance of our baby rottie walking again would be 5% and he will not have a quality of life.

    When we insisted on scans and care, he advised against it but respected our choice.
    We spent 10000 but nothing could be done to save him. The staff wrapped him in his cow hide and placed his teddies around him and we sat with him while he transitioned to the other side. I cried with him for about an hour and the staff gave me my space to morn.

    They cared about me and my boy and they showed such compassion and professionalism
    Thanks guys

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  • Danielle Perrin
    Reviewed on Google

    I’ve taken my little man “Freddie” to the aaerc since he was 6 months old due to him being born with a cleft palate and all the staff have been absolutely amazing and supportive EVERY visit. Kirsty Hailstone has always been exceptional as well as totally understanding and her love, knowledge & passion through Fred’s journey is one of the reasons he’s come so far in his now 4 and a half years of age. I would 100% recommend their services to anyone! Thank you aaerc for everything, you are ALL Fantastic individuals in what you do, including the lovely reception staff!

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  • Gary Dodd
    Reviewed on Google

    You will need a bank loan to pay

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  • Keith Vingelis-Plant
    Reviewed on Google

    The staff on duty were absolutely fantastic. Our little griffin was stung by a bee and had an allergic reaction. The desk nurse was amazing, so caring and keen to make sure our little pooch was okay. While waiting for a consultation room, there was a constant eye on her to make sure she was okay. Very honest and caring and definitely not out to make a quick buck.

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  • Mario Osenk
    Reviewed on Google

    Our pet was on two accessions admitted overnight, 16 and 25 December, totalling 4k in costs. We are still awaiting for vet to sign off the report so we can submit the vet insurance claim. Terrible customer service.

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  • Katie Evans
    Reviewed on Google

    I am so incredibly grateful for the staff at the AAERC.

    A few weeks ago my beautiful border collie Tex became incredibly sick very quickly, and we took him to the AAERC in the middle of the night. They were so attentive to our description of his symptoms, and kept him in overnight on seizure watch. Sadly, Tex’s condition deteriorated as the night progressed – he was put into an induced coma to stop his seizures, and then had to be put down a few hours later.

    Dr Jeff Clyne was the most mindful, patient and kind man. He called me throughout the night with updates about Tex, and explained our options for treatment multiple times. When it came time to put Tex down, Dr Clyne was compassionate, calm and sympathetic. All the staff at AAERC were accommodating of me spending some time with Tex after he was put down, and I will be forever grateful to them for giving me time to grieve my pet. I was very aware that they had other animals to care for, but never was I rushed by the staff.

    I also understand the costs involved in emergency pet care, and wish others would be more thoughtful before shunning this practice based on cost. The veterinarians, vet nurses and other staff work so hard to provide this 24/7 service, and so I am very happy to pay! Without the 24 hour service at the AAERC, my beautiful dog would have suffered more, which is the last thing I would ever want, and if any amount of money meant that I got to keep my dog for longer, I would have paid 10x that!

    Thank you so so much to all at AAERC!! Although not the outcome I wanted for my doggy, I am so thankful for your services and kindness 💝

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  • Lisa Brennan
    Reviewed on Google

    These guys need a lesson in how to talk to people… it’s not that hard.

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Business ID: 1265

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