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PetSmart East Lancaster love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart East Lancaster shines as a beacon for pet owners, offering a blend of quality customer service and a wide range of pet products. Whether you're setting up a cozy habitat for a leopard gecko with the help of the knowledgeable Colby, or finding the perfect grooming fit for your vitiligo-afflicted German Shepherd with Nolan, satisfaction seems to be a common theme. The store's cleanliness, coupled with its friendly staff, makes shopping for your beloved pets—from dogs and cats to turtles—an enjoyable experience. While some have noted the prices as a bit on the higher side, the rewards program and good sales often balance the scales. Despite a few hiccups in specific services like online prescription food ordering and grooming salon interactions, the overall consensus is positive. PetSmart East Lancaster's commitment to offering a good selection, even if desired bird prices and fish tank deals can sometimes stir debate, underscores its role as a go-to spot for pet lovers. Whether you're popping in for a dog crate or simply to treat your cane Corso to a new toy, this store seems to make both pets and their owners pretty happy.
Last Updated: 2024-02-28


All reviews

  • Gabriel Ramirez
    Reviewed on Google

    Good customers service

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  • runmodelsinof jupyter
    Reviewed on Google

    Colby was great for getting me set up with a leopard gecko habitat. Extremely knowledgeable and made the decisions much easier.

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  • Rob Taylor
    Reviewed on Google

    Clean and well kept store with great pet products for reasonable prices! Great friendly staff

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  • James Williams
    Reviewed on Google

    Found some good sales, and ordered my things online so I could pick them up in the store. They also have a good rewards program.

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  • gracefulfish
    Reviewed on Google

    Nolan groomed my vitiligo-afflicted, sensitive German Shepherd beautifully, and returned her to me relaxed and unstressed.

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  • John Rainville (Real Estate Radio Guys)
    Reviewed on Google

    Got a dog crate, leash and collar for our new french bulldog

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  • Ross Messner
    Reviewed on Google

    Loved it

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  • Jennifer (In Amish country)
    Reviewed on Google

    Has just what you need for your cat, dog, or turtles. Super friendly service.

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  • Brian Mccauley
    Reviewed on Google

    Friendly staff!

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  • Troy Shearer
    Reviewed on Google

    A bit pricey

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  • susan huffman
    Reviewed on Google

    Really nice staff. Took my cane Corso there and everyone was so nice to him. He picked out some treats and was even given a free one in line.

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  • brandi Earhart
    Reviewed on Google

    Friendly cashier and extremely helpful employee who showed me where the ear cleaning medicine was for my furnace

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  • Michelle Morales
    Reviewed on Google

    Jose was absolutely fantastic with our furbaby, Hanson. He’s gotten so many compliments on his new haircut.

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  • Prayer Indeed
    Reviewed on Google

    I really think pet smart be scamming people. Because I paid like 250+ just for small fish items and as supposed to be a 60 dollar Tank.. that crazy 😧

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  • TJ G.
    Reviewed on Google

    Always a good store

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  • Joshua David
    Reviewed on Google

    I would not recommend ordering prescription food online from PetSmart. They called my vet and hung up when being put on hold for 2 minutes. My vet tried to call back and got hung up on. I called to cancel my order and they didnt even care what happened.

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  • Ana Rosa
    Reviewed on Google

    The employees of the grooming salon have no ethics, they are arrogant and they are not empathetic. This is my last time bring my dog

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  • T Shafa
    Reviewed on Google

    Would not sell me feeder goldfish because they felt my tank was too small
    Went to Petco zero problems.

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  • Cebu Bossman
    Reviewed on Google

    It’s big and clean, lots of accessories. Wish there was more birds at affordable prices to pick from. $1299 for a conure? That’s 4 times too high a price.

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  • Tiffany Greenaway
    Reviewed on Google

    Good store

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Rating

Business ID: 56527

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