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Reviews (53)

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4.7 out of 5.0
Rating 4.7
  • Paige Ryder
    Reviewed on Google

    I highly recommend Pet Focus and their amazing team!

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  • Klara Cox
    Reviewed on Google

    We have recently found Petfocus we had been to 2 other vets in the area for our frenchies. Petfocus (Renee and the girls) our anxious girl who hates the vets was happy to walk around the consult room with her big sister. Therefore we are in the process of having our 5 frenchies all transfered across from the other vet centre. We won’t see any one again. Thankyou so much Petfocus for dropping everything to see us within 24hrs when our regular would not. I don’t even care that I have to travel from other side of the border. We will do it everytime :). Thankyou team.

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    • Petfocus Vetcare

      Thankyou so much for your beautiful words Klara. We are so chuffed to have the opportunity to look after your babies 💜💚

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  • The Mad Roman
    Reviewed on Google

    We had an emergency and after trying 4 other vets including my regular one, all of which were fully booked, they fit my dog inbetween appointments even though they were fully booked themselves.

    Dr Renee did a great job repairing the damage and going thoroughly over the after care and options available.

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    • Petfocus Vetcare

      Thanks so much guys. The team love hearing how they make a difference. With so many vet clinics under the pump right now, we continue to strive to have no pet suffer if they are in need. Thankyou so much for noticing 💜💚

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  • Tara Nicholas
    Reviewed on Google

    Nice place

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    • Petfocus Vetcare

      Thankyou for your lovely review Tara, the team really appreciate your feedback 💜💚

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  • Jo Bayard
    Reviewed on Google

    Thank you to the team at pet focus. There is no doubt in my mind that wilson is still in our life, due to your expertise and focus. Thank-you so very much.

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    • Petfocus Vetcare

      Thankyou so much Jo. Your kind words and appreciation mean so much. Little Wilson has been such a treasure to nurse back to good health 💜💚

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  • Manda Evans
    Reviewed on Google

    Paw service . They rather make money from the suffering of your beloved pet . Instead of doing the right thing and tell you to put your pet down . And now ill be paying off thousands for the next 2 years .

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    • Petfocus Vetcare

      Hi Manda we can’t find a record of seeing a pet under your name since 2015 – please phone us to discuss on 60409099. We are here to help animals and we always discuss options with owners, including euthanasia where indicated

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  • Lisa Macdonald
    Reviewed on Google

    Dr. Renee & the team at Petfocus are the best vets I’ve ever had the pleasure of dealing with. Not only are they knowledgeable but they genuinely have a passion for the animals they care for. I have been in to see them for a multitude of different issues (some quite complex) that they’ve successfully treated. I only moved to Albury 2 years ago and in this time I’ve been to quite a number of other local vets, before I found Petfocus, who I was left disappointed with by their attitude, level of knowledge and pricing. Petfocus has the best of everything, if you’re hesitating about taking your animal here; don’t. This is the best place on the border, especially if you want a vet that’ll love your pets like you do.

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    • Petfocus Vetcare

      Thankyou so much for your kind words Lisa. It’s always an absolute pleasure and honour looking after the McDonald clan. Your kind words mean a lot to the team, especially the exotics pet team 💜💚

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  • ash wake
    Reviewed on Google

    Saved my Cats life in the middle of the night. I cant thank them enought.

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    • Petfocus Vetcare

      Thankyou for your lovely words and kind review Ash. We are so happy that we were able to help 💜💚

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  • Tyzue Hunter
    Reviewed on Google

    Money hungry and untrustworthy.

    After taking my boy there for a limp and been told he was fine it was later discovered at another vet that he had done his cruciate ligament in his back leg, A lump was discovered on his shoulder and a biopsy was needed.

    On the day of our vet visit to petfocus I requested blood tests to be done I asked every week for 6 weeks the new vet requested them which they never received in time for his appointment even as I’m writing this review I still have not been sent the blood test results when I paid over $300 for them.

    Facts are there was a bandage on his leg, there was NO shave mark to sterile the area or make sure the needle went in the right spot.

    I called up two weeks later after the initial appointment to say he still had the limp and could they organise a vet to pop out the front to check his gait and Make sure I wasn’t seeing things I was told yes sure but for a something that would take no more then 30secs it would cost me $98 something they should have checked in the first place.

    I have requested a refund for the blood test as I haven’t received any results 8 weeks later now and have had to get them redone at his new vet I have been told NO to a refund because they have been done I just don’t have the results from pet focus

    I DO NOT RECOMMEND

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    • Petfocus Vetcare

      We hope your dog H is okay.
      Comprehensive blood testing was carried out on H as agreed by you at a cost of two hundred and five dollars, and the results have been forwarded on as requested. We try and avoid clipping the fur of nervous pets to minimise their stress. We do this frequently and it works well for anxious pets.
      We recommended further work up with radiographs and this was declined by you. A follow up appointment was made which you failed to attend. Our vets can’t afford the time to leave patients to see you when you decide to attend the clinic without notice.
      You have phoned many times requesting a refund on a test that has been run back and results that have been discussed back in September. This doesn’t seem rational. We would appreciate if you would stop harassing our team members so that we can allocate much needed time and energy to our needy patients.

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  • Charlie Black
    Reviewed on Google

    If I could give more stars I would. The whole team is so helpful, very professional and very caring. I very highly recommend Petfocus.

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    • Petfocus Vetcare

      Hi Charlie. A big Thankyou from the Petfocus team for your great review – we all really appreciate it 💜💚

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  • Glenn Sandford
    Reviewed on Google

    Have taken our pet dog to Petfocus Vetcare for different reasons over the last couple of weeks. These guys are second to none, from the receptionists, the nurses & doctors the care given was excellent. Thank you so much for the care & treatment given to Bobby.

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    • Petfocus Vetcare

      Hi Glenn. Thankyou for your really nice words. It’s so refreshing especially during these tough times to know that we are helping Bobby. Thanks from the whole team 💜💚

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  • Lisa Tracey
    Reviewed on Google

    I highly recommend Dr Renee and the team at Petfocus. Such friendly and compassionate staff and it’s evident they care for there patients as tho they are their own. They offer so many services under the one roof which seperates them from other vets in town. I’ll be forever grateful with the care given to my dog Mia in saving her eye.
    Thanks Petfocus 🐾💜

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    • Petfocus Vetcare

      We really appreciate your lovely words Lisa. It’s been very rewarding for all of us to see little Mia keep her precious eye. Thankyou for the kindness shown to all the Petfocus doggie team 💜💚

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  • Varsha Reddy
    Reviewed on Google

    Renee is the best. My Fur Baby was always well looked after and cared for.. highly recommended Dr.Renee.

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    • Petfocus Vetcare

      Thankyou for your really nice words Varsha. Its always such a pleasure looking after Poochey!
      💜💚

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  • Dr Peter A Love
    Reviewed on Google

    My Elderly cat was rather ill not eating and having urine accidents . I took her to a vet at Pet focus on the long weekend in June . She had bloods done and I was told she was stressed and had an irritable bladder ( items such as special food and calming mist prescribed ~$200) the consultation was over $450 total cost @around $650 She was to come back in 3 days and have a urine culture . That was done on Wednesday ( $330)results were known on Friday but I was not told the cat had a urinary tract infection. She was admitted to Townsend St Vet on Monday dehydrated , seriously ill from a urinary infection . Hospitalised with her younger sister cat that was fretting and also very dehydrated
    Brick bats to the Vet at Pet Focus who did not follow up on tests ordered ,and nearly killed my cat /s
    Bouquets to Townsend St Vets who I sent a Thank-you to:
    (Thank you for your great care of Debra ‘s fur children ( and mine) . Issy was rather ill with a UTI and Luci went out in sympathy . After intensive treatment by your team in hospital they returned home and after following the vets and Rachel’s advise are back to full health . Once again 👍 for taking such good care of our nearly 15 year old Issy and 12 year old Luci . We ,Debra and I , are most grateful
    Peter) “
    I won’t be using your Service again in a hurry “ very poor bangs for very large bucks.
    👎🏻👎🏻👎🏻👎🏻😾😾😾😾

    Response from the owner 7 hours ago
    Thankyou for your words Peter. We are pleased that Izzy and Luci are going well. We do our best to help fit patients in when their usual vets don’t, especially over the weekends. We are sorry that Issy had to wait for results.

    Reply to owner

    I do not accept your reply . As a human doctor I am accountable for the tests I order and ring my patient s as soon as I have bad results as is appropriate . Vivian should have done this and
    I would have taken it to a higher level if Issy had
    Died . All I wish now is to have my last consult refunded totally because what was done was not followed up ie do the test find and action results
    Does the vet society have sanctions ? I look into
    It
    Sorry your reply says because the good practice
    Was closed we did the best we could
    Not good enough

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    • Petfocus Vetcare

      Thankyou for your words Peter. We are pleased that Izzy and Luci are going well. We do our best to help fit patients in when their usual vets don’t, especially over the weekends. We are sorry that Issy had to wait for results.

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  • Anntoinette Chilton
    Reviewed on Google

    I love Petfocus! My friends dog attacked my 12 year old dog and they brought someone in after hours to check my girl out and did emergency surgery on a Sunday for her. Very kind and loving team here! The work they did was amazing! Cant even tell anything happened! Very very pleased!!

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    • Petfocus Vetcare

      Thankyou so much for your kind review Anntoinette. We are so pleased we could help and that your Princess is as good as new 💚💜

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  • Reg

    These guys are the best Vets in Albury, I take both of my cats here and they care and love them just like I do.
    Dr Selma is our preferred Vet, but also seen Renee and Alice, they are are all great.
    I think the fees they charge are fair for the services they provide and the facilities they have available. I highly recommend Pet Focus

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  • Belinda Walsh
    Reviewed on Google

    Thank you Dr. Renee for compassionately helping us through a difficult time with our big beautiful boy.

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    • Petfocus Vetcare

      Thankyou for your beautiful words Belinda – they are very appreciated. We hope you are doing okay. Thankyou for your kind review 💜💚

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  • meg collins
    Reviewed on Google

    Amazing facility, staff are professional and eager to help. Highly recommend.

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    • Petfocus Vetcare

      Thank you so much for your review Meg – your positive feedback means so much to the Team 💜💚

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  • Reg McLaughlin
    Reviewed on Google

    These guys are the best Vets in Albury, I take both of my cats here and they care and love them just like I do.
    Dr Selma is our preferred Vet, but also seen Renee and Alice, they are are all great.
    I think the fees they charge are fair for the services they provide and the facilities they have available. I highly recommend Pet Focus

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    • Petfocus Vetcare

      Hi Reg. Thankyou for your lovely review. It’s a pleasure taking care of you guys. The team really appreciate your kind words. Thankyou 💜💚

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  • Donkey Boi
    Reviewed on Google

    So happy with our treatment, we have recently changed Vets and so happy we did.
    Our Kitty Norman is a very nervous boy and gets very moody, the way Norman was handled was amazing, nothing was rushed and well by the end the amazing girls where patting him and he was quite happy with it and this does not happen.
    Thanks Girls at Petfocus , you are all amazing and I feel great coming, before it was a stressful event

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    • Petfocus Vetcare

      Hey thanks for your kind review – we are so happy Norman feels comfortable at the cat hospital. Your words mean a lot – thanks a mill from the team 💜💚

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  • Aimee Kable
    Reviewed on Google

    Couldn’t recommend these vets enough. The quality of service and care is incredible and their facilities are very impressive.

    You couldn’t go past Dr Renee and Dr Sasha – they’re fantastic and treat my little puppy like she’s their own.

    They also run a BRILLIANT puppy preschool

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    • Petfocus Vetcare

      Thank you so much for taking the time to give us a very kind review Aimee – your feedback means so much to the Team 💜💚

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  • michael rixon
    Reviewed on Google

    Wonderful staff. I feel very lucky that my two boys have such great care available

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  • Stuart Ballentine
    Reviewed on Google

    fantastic service from real people that care.

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    • Petfocus Vetcare

      Hi Stuart. Thankyou so much for your kind review – it’s much appreciated by the team 💜💚

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  • kimbalee krautz
    Reviewed on Google

    Amazing service from the wonderful after hours Vet in our emergency. From the first phone call all the way through to pick up after my little dog ingested Chocolate. The TLC, photo updates and being kept informed about treatment and pricing during the whole process was 5 star! Petfocus you are a cut above the rest. Thank you!!

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    • Petfocus Vetcare

      Thankyou for your kind review Kimbalee. The team really appreciate your lovely feedback and are very happy that Maximus has bounced back 💜💚

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  • Donna Salcedo
    Reviewed on Google

    The most wonderful dedicated caring loving staff ever,always treat my animals like there own. Petfocus is 💯 the best.

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    • Petfocus Vetcare

      Thankyou so much for your kind review Donna. The team really appreciate it 💚💜

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  • Robert McPherson
    Reviewed on Google

    A team of really caring people. Renea helped us select our first puppy, and has always been a trusted advisor tending to all our veterinary needs. We highly recommend Petfocus.

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    • Petfocus Vetcare

      Hi Rob. Thankyou so much for your kind words. The team loved receiving your feedback 💜💚

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  • Erin Miskelly
    Reviewed on Google

    The team at Petfocus are outstanding. I have bought my cat in several times this week, including an emergency appointment at 2am and they gave her the best care I could ask for. They also followed up to check how she was going and showed genuine care and concern for my cat. Thank you so much to the team for all that you do!

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    • Petfocus Vetcare

      Hi Erin. Thankyou so much for your beautiful words. The team are so appreciative. How is lovely Miss Eleven going? xx

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  • Zoe Hobden
    Reviewed on Google

    Dr Alice is the best vet I’ve come across. She is frank and honest and will tell you what you need to know and how much it costs. I live in Canberra and drive my dog to Albury just to see Dr Alice at Pet Focus for our vet checks and vaccinations.

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    • Petfocus Vetcare

      Thankyou for your review Zoe. We are so glad that you love Dr Alice as much as we do! She and the rest of the Petfocus team are always working hard to do the best by our patients. And we are so grateful that you travel so far to see us! 🙂

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  • Grace Pearson
    Reviewed on Google

    Very knowledgeable, thorough, and practice to the highest standard. Some people may say is more expensive than other places but that is because the vets here deliver the best possible care according to evidence based medicine and they do not skimp on quality.
    If you want a trustworthy reliable vet who does things properly the FIRST time then go here. Thanks for providing an amazing service.

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    • Petfocus Vetcare

      Hi Grace. Thankyou for your terrific words. They are much appreciated by all the staff here. We are thrilled that you are pleased with our high level of care. We put loads of effort into our patients and it is extra nice when patient parents notice. Thankyou 🙂

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  • Rebecca Stefanides
    Reviewed on Google

    The team at Petfocus Vetcare are nothing short of wonderful. They love our pets almost as much as we do and always go the extra mile to ensure our peace of mind. I wouldn’t take my pets anywhere else.

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    • Petfocus Vetcare

      Thankyou so much for your review Rebecca. It is great to get your feedback 🙂

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  • Kylie Doherty
    Reviewed on Google

    Renee and the whole team are amazing. We have been clients for many years. We have always be looked after in a professional and friendly manner. They have been very upfront about costs and treatments. Follow up calls and the extra TLC for our boys is very much appreciated. The staff have a genuine love of animals of all types. Would highly recommend this business. Even better in their new home.

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    • Petfocus Vetcare

      Your boys mean the world to us Kylie. Thankyou for your beautiful words!

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  • Le Beat Dance Academy
    Reviewed on Google

    could not recommend this clinic enough. extremely friendly and welcoming. Highly trained and very informative. gives options of treatments (which is varied in price) to help my much loved german shepherd girl bindi. Bindi is calm and relaxed in this clinic. The staff understand she is my baby and treat her like their own. The facility is above all others in this region. you will not be disappointed.

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    • Petfocus Vetcare

      Hi Kyra. Thankyou for your kind review on our clinic and hospital. We are glad to know that you feel educated on all options available for Bindi.

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  • Dani Toovey
    Reviewed on Google

    Thank you for taking such great care of my miss Ellie

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  • Ivana Coledan
    Reviewed on Google

    Not too bad. At least they contacted my daughter in regards to her dog on Christmas day!

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  • Gavin Sadewasser
    Reviewed on Google

    Outstanding new hospital.

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    • Petfocus Vetcare

      Thankyou so much Gavin. We’re so glad you enjoyed the new hospital. Thankyou for your review, it’s much appreciated by the staff 🥰

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  • Kelly Edmondson
    Reviewed on Google

    My dog dexter has had a lot of problems ranging from skin to ears to spinal injury and I can not thank Renee and her team for there support in helping dexter have a better quality of life they are amazing especially dr Renee I would recommend pet focus to anyone they really care for the animals 🐶🐱

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    • Petfocus Vetcare

      Thankyou for your kind review of the Petfocus new clinic and hospital Kelly – the team really appreciate it

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  • Isabel Alexander
    Reviewed on Google

    Words will never be enough to explain the admiration for the entire team at Petfocus. Their knowledge, care and facilities are second to none. Not only do they take the best of care of our beloved furry family members but they also take great care of us humans, especially when difficult decisions need to be made. Whether it is a new pet needing a vaccination, puppy school or desexing or an older pet needing some help to make their day run smoother or right up to the very end of their days Renee and her team are the people you need. They offer quality service and care for the entire family.

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  • Ricci Williams
    Reviewed on Google

    Couldn’t thank the team at pet focus anymore for there amazing help/time!
    My boy has been very ill, and having plenty of vet visits trying to get on top of his nasty virus he was definitely testing Dr Selma & Dr Renee,
    They went above and beyond to make sure he was as comfortable as possible. checked on him everyday wanting photos etc to check if he was healing ok and the medications were doing there job.
    Would highly recommend to anyone!
    So greatfull my boy is always in the best hands.
    Thanks again!

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  • David schultheis
    Reviewed on Google

    A week ago my dog had major dental surgery- so impressed with the professionalism of the vets and nurses and the care they took. Very reassuring to know that Bonnie was left with a kind and caring team. Would highly recommend PetFocus to anyone!!

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  • shanae menzel
    Reviewed on Google

    My dog Tully was sadly hit by a car. We then took her straight to Pet Focus Albury, and there very own Dr Renee took care of her and saved her life. Amazing work, thankyou so much

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  • Eric Grant
    Reviewed on Google

    Thankyou to the team at Petfocus. My furbabies are always so relaxed in the clinic. Best nurses and vets.

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  • Matt Adamson
    Reviewed on Google

    Wonderful vet clinic in Albury, they always show my cats plenty of love and genuine care. Fantastic service, I would highly recommend Pet Focus to anybody who genuinely loves their animals.

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  • Eloise Leary
    Reviewed on Google

    Such a caring team of vets and nurses. Best vets on the border.

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  • Amy Simpkin
    Reviewed on Google

    Pet focus provides amazing service with a great team! My animals love going there to see Dr Alice!

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  • Egzakt1
    Reviewed on Google

    Amazing group of veterinarians and vet nurses!! We always feel comfortable leaving our dog (which is pretty much our child) with the pet focus team.
    They are always clean, prompt and cost effective. 10/10

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  • kaye dodds
    Reviewed on Google

    Thank you petfocus for the loving care you give to baby Emmy. With the problems Emmy has, the renal disease, Emmy would have passed away long ago. But the devotion to care has enabled Emmy to enjoy life once again. The disease is rare in a young cat, he is 4. His visits to the surgery for check ups is something he loves. Once again thank you.

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  • Laura D
    Reviewed on Google

    Amazing service, friendly team, always helpful and explain anything I need to know in a way I can understand..
    would definitely recommend them

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  • Steve Weir
    Reviewed on Google

    Great service friendly and caring staff would recommend 100%

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  • Alexandra Pedersen
    Reviewed on Google

    2 over excited dogs and one very happy cat! Thank you to the kind and caring staff who were very gentle and welcoming to my fur family. Clean practice and pricing came back less than expected so extremely happy with the service provided. 🙂

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  • Laurel Butler
    Reviewed on Google

    Amazing Vets and fabulous caring nurses. I cannot recommend Petfocus Vetcare highly enough. My dog Harley is happy to visit and he always receives thoroughly professional care in an environment where all the staff treat him as one of their own. Petfocus Vetcare is a perfect home away from home when you need it most.

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  • Cyndi Boucher
    Reviewed on Google

    completly pathetic the whole clinic is just a money hungry scam they dont give a dam about the animals just getting there money would rather put my animal down than leave it in there hands shame vets are supposed to care for the animals not their own pay packet

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  • Gavin James
    Reviewed on Google

    Excellent and professional service, staff show real care for my pets.

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  • Emma Smithenbecker
    Reviewed on Google

    The care they provide to both human & animal in a critical situation is second to none.

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