PetSmart Clay love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Business ID: 54067
Bret Hartman
Called to see if the dog food flavor my dog eats and the gentleman that answered the phone was very nasty saying it says right online we don’t do stock checks over the phone. So instead of getting my business I’m buying it online and this store will never get my business again. Another example of terrible post COVID customer service it’s everywhere.
Helpful ReviewThis was the Clay store by the way.
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sherry snyder
Always friendly fast & effient
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Alyssa Work
Went here for an item. Checked the website first to see if they had it in stock. The website said they had it in stock yet when I went they did not have it in stock. So frustrating. Update the website.
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Dylan R
Let me say that PetSmart upstate New York is a complete joke . Brian the manager at this location is even more of a joke, untrianed miserable person who hates his job and treats customers with no respect. In NYC I have never had an issue but they need to get better trained employees upstate . This store is run like a joke
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Jennifer Muhl
Absolutely worst place to take any animal. I asked that he not be shaved down
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emm B
So happy with the customer service experience at Pet Smart Clay. You guys are awesome!
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Rebecca George
Always helpful! I’ve been shopping at PetSmart for many years.
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Kelley Mackenzie
Best, fastest, most knowledgeable around!
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Robert Goutermout
Great for anything specialty for your pet
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Andrea Gibbens
Found a cute matching leash and collar here for a photo shoot for my dog
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Yifan Cheng
Staffs are friendly and helpful
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Marilyn Thompson
Grooming were awesome.
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Jingles Jing
I love this store, the employees are always so friendly and the store is always so clean. The only reason I’m giving 4/5 stars is today a manager was loudly criticizing an employee in an unnecessarily rude manner, creating an uncomfortable environment for both customers and employees. Especially when he was talking to another employee behind her back. Unacceptable.
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Maureen Felberbaum
Theresa did an awesome grooming job at the Clay store. Sasha is not the easiest dog to groom so I was pleasantly surprised on how great she looked! Very pleased with the results!
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T Bone
Placed an online order and picked up in store. I personally like that I still have the option to pick up in store.
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Kayleigh Russell
I always shop at pet smart because of their rewards program
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Theresa Rizzo
Staff was friendly but only had one bag of the food my dog eats. Drove up there because stores around me were out. So that may be a supply chain Issue.
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Alyssa Endres
Went in to buy fish and most of the tanks were filled with dead or severely struggling ones. Even the snails were not doing well.
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matilda reynolds
Went yesterday for Black Friday shopping. It wasn’t terribly busy but it picked up some. There wasn’t a lot of help in the store from employees, just the 2 girls at the register were left to help anyone, or the girl feeding the animals. While they had to check out every person in large line, I noticed multiple employees who I couldn’t find anywhere, were now all talking to each other. I can only assume they are not cashiers, based on the fact of one man standing in a corner talking to two or three other men for nearly 10 minutes while the line kept growing. I had to wait 5-7 minutes to reach a register because of how many people were in line and nobody was helping the two cashiers. I would like to note how nicely they handled the line. I am also that there weren’t any discounts on a majority of the food, only toys and treats. Mainly for dogs too not even for cats. If you are going to run Black Friday sales then you should include all animals and not just dogs.
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Brianna Murray
The grooming services here are not well run- the last two times we’ve used them our dog has taken 30-45 minutes extra and they don’t call to let you know things changed so we end up sitting around waiting forever while they rush through it. One time is a mistake, twice is a pattern.
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