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PetSmart Merrillville love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Merrillville seems to have a mixed bag of experiences from its customers. On one hand, there's a bit of a hiccup with communication about stock availability, leading to an unnecessary trip for a customer. On a more serious note, concerns have been raised about the grooming services, with a pet owner sharing a distressing experience involving their dog's grooming session. However, it's not all gloomy skies; many shoppers express genuine satisfaction, highlighting the store's varied selection, the helpfulness and friendliness of the staff, and the spacious aisles that make shopping a breeze. The store appears to be a hit for pet owners looking for specific pet food brands or enjoying the company of their furry friends while shopping. Despite a few hitches, like the occasional long wait at checkout and concerns about the health of their fish, PetSmart Merrillville is lauded for its customer service, particularly the manager Will, who's received praise for his problem-solving skills and kindness. The store's wide range of products and the joy it brings to both pets and their owners shine through, making it a beloved spot for many in the community.
Last Updated: 2024-02-28


All reviews

  • James Novy
    Reviewed on Google

    Called and asked if an item was there and a girl said yes,got there and someone told me NO, it’s only online,thanks a lot drove 10 miles for nothing.

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  • Jill Furst
    Reviewed on Google

    Glad we went, big verity and friendly check out.

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  • Donald Gregory-Kreighbaum
    Reviewed on Google

    They hurt my dog while grooming, blood vessels burst in both eyes. Looked choked. I have been thinking about trying the grooming service again but I’m afraid to get terrible service again. My dogs love shopping there every Sunday and I’m afraid they will associate a great time with a bad experience.

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  • antoinette thurman
    Reviewed on Google

    You carry the food my Dozer eats. Everyone is very helpful there. It’s a fun place to shop, especially when you see some of the furry friends coming through.

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  • Nate Lucero
    Reviewed on Google

    Great store, hard to find someone to ask questions. Usually only 1 checkout lane open.

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  • John Zaragoza
    Reviewed on Google

    This is why I shop at PetsMart. I had a problem and I came in and talked to the manager Will. He’s very kind and knowledgeable about the products and fish, reptiles and birds. He’s extremely helpful. I told him my problem and he fixed it no problems asked. They’re not about money like everybody else in this nation. They care about their customers!! His whole staff is very kind and give great customer service. Thank you Will and the PetsMart family for always giving us your best!❤️

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  • Jon Hlebasko
    Reviewed on Google

    Nice wide isles so customers can shop without feeling crowded.

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  • Kevin' Dvo
    Reviewed on Google

    Not a regular shopper. Purchased a water fountain for a cat

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  • Theressa Morrow
    Reviewed on Google

    Love pets mart they always have what we need for our fur babies

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  • Michele Total Compassion
    Reviewed on Google

    All there fish are diseased and sick. They die, you get a return,get more, and they die. The entire aquarium system they use is generating the water through all the tanks. Find a private small business fish store. There is one in Tinley Park IL. I can’t remember the name, but I will be going there for my aquarium needs.

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  • Curtis Propst
    Reviewed on Google

    Grooming looks great on my dog but she brought fleas home from the groomers. No fleas then the next day after I picked her up she was scratching a lot and i checked her to find her head covered.
    $130 for grooming just to be in a worse situation than before….

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  • Denise T
    Reviewed on Google

    The cashier was very friendly and they have a very large assortment of items. I was able to easily find what I wanted and it was affordable.

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  • Beth Drotar
    Reviewed on Google

    Super helpful and friendly staff. Great deal on stuffies for your pets holiday stocking right now.

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  • Patti Bacon
    Reviewed on Google

    fish dept was in bad shape but stupidly bought 2 fish now my fish have ice!!!!!
    NEVER AGAIN !

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  • Connie Kathareos
    Reviewed on Google

    Good customer service and friendly staff. Always helpful and kind

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  • Darlene Rodriguez
    Reviewed on Google

    Just love it there

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  • Lenora Beach
    Reviewed on Google

    Thos store is amazing!

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  • John Johnson
    Reviewed on Google

    Stopped to get live roaches for my bearded dragon, also got him a Christmas costume to wear to get piks with 🎅.

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  • Becky Zajicek
    Reviewed on Google

    Always love going to a pet store. The only problem I have is picking things out because they are all so cute!!!

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  • Sandra Gonzalez
    Reviewed on Google

    Has everything that I need for my pets.

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Rating

Business ID: 56529

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