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Reviews (19)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Moggy & Mutt has been a popular choice for pet grooming, attracting a mix of feedback from pet owners. Many customers rave about the excellent care and grooming their pets have received, highlighting the staff's ability to handle pets with special needs and the high quality of grooming that leaves pets looking and feeling great. From the meticulous trimming around sensitive areas to ensuring pets are comfortable and relaxed throughout their grooming session, it's clear that for many, Moggy & Mutt is a trusted partner in pet care. However, the business has faced controversy due to a video circulating that alleges mistreatment of an animal by a staff member. This has sparked a range of reactions, with some customers expressing shock and disappointment, while others question the validity of these claims, pointing to their own positive experiences and the lack of evidence found in an investigation by the RSPCA. Moggy & Mutt has addressed these concerns head-on, reassuring customers of their commitment to animal welfare and inviting anyone with concerns to review the findings of the RSPCA's visit. Despite the mixed reviews, loyal customers continue to support Moggy & Mutt, appreciating their quick and efficient service, friendly staff, and the noticeable difference in how happy and well-groomed their pets are after a visit.
Last Updated: 04/02/2024
Leanne Hayward
First Review
Heidi had a FABULOUS GROOM here this week Jan 2024.
Her whole body was perfectly trimmed, and I was particularly impressed with the. shortening of her tail fur near her anus – the only groomer to have improved it! And the only groomer to careful trim around her eyes to keep her eyelashes!
What’s More – she was relaxed and happy when I picked her up two hours later,
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Linda Q
First Review
Our rescue Cavoodle boy if anxious when outside the house. The team at Moggy & Mutts are the only groomers who are caring and capable enough to make my dogs grooming a positive experience.
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Holly Butler
Will never go back after they injured one of my dogs and did not say anything until I discovered the sizeable burn.
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Sandy Folder
Thank you Moggy & Mutt for a great wash and tidy today (like always). I have been taking my three dogs here for many years and have been very happy. The dogs look and smell great! See you next month.
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Moggy & Mutt
Thank you Sandy 🙏
Helpful ReviewLeanne Hayward
Bosley, a Mosman Oodle Holidays guest was groomed today. I find it difficult to get him to accept a home brush, and take my hat off to the caring staff at Moggy and Mutt. They had him washed, dried and clipped in two hours, and he looks very handsome. Thanks to the Moggy and Mutt team
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Moggy & Mutt
Thank you
Helpful ReviewMonica Regelein
I have had my 15 year old dog groomed here for many years. He has a skin condition and they have always taken great care clipping and washing him. I also take my two toy poodles to be groomed here, too. The staff are kind, friendly and gentle with the dogs.
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Moggy & Mutt
Thank you
Helpful ReviewKeith Hong
Unsure of the validity of a lot of the reviews here. Especially those with single reviews. Moggy and Mutt have not released any official reviews since the video of alleged abuse. The video is shocking viewed from a fellow pet owner and lover.
Helpful Review 1Share this review:
Moggy & Mutt
To our valued customers,
There have recently been concerns raised about the treatment and potential abuse of dogs while in the care of Moggy & Mutt. When the original video and complaint was posted, we were visited by the RSPCA. They found no evidence of abuse or mis treatment of any dog while in our care. If anyone has concerns about treatment of dogs while in our store , please contact the RSPCA directly and they will be happy to share their findings with you. We have been operating our business for over 8 years and ensure that all dogs are well looked after while in our care. We look forward to continuing to serve our valued customers.
Helpful ReviewKind Regards
Moggy & Mutt Team
stanley sydney
Shocking video of animal abuse by the staff at this studio. Enough said.
Helpful Review 2Some of the 5 stars review here are fake. Please do report
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Moggy & Mutt
To our valued customers,
There have recently been concerns raised about the treatment and potential abuse of dogs while in the care of Moggy & Mutt. When the original video and complaint was posted, we were visited by the RSPCA. They found no evidence of abuse or mis treatment of any dog while in our care. If anyone has concerns about treatment of dogs while in our store , please contact the RSPCA directly and they will be happy to share their findings with you. We have been operating our business for over 8 years and ensure that all dogs are well looked after while in our care. We look forward to continuing to serve our valued customers.
Helpful ReviewKind Regards
Moggy & Mutt Team
Danielle Mancy
Moggy and Mutt have been our preferred groomer since we became dog owners 8 years ago. They don’t hold your animal for more than a few hours for a full groom (unlike most places where they are kept for half a day minimum) and the quality of groom is always excellent. I am one of those annoying customers in that I am extremely particular with how my Cavoodle is cut and there is never an issue if I want a tweak here or there. Highly recommend this local business for your precious pets. I wouldn’t take my girl anywhere else 🐶💕
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A
DO NOT SEND YOUR FUR BABIES HERE. ABUSIVE STAFF WITH NO CARE FOR ANIMAL WELLBEING. . STAY AWAY.
Helpful Review 1Share this review:
Moggy & Mutt
To our valued customers,
There have recently been concerns raised about the treatment and potential abuse of dogs while in the care of Moggy & Mutt. When the original video and complaint was posted, we were visited by the RSPCA. They found no evidence of abuse or mis treatment of any dog while in our care. If anyone has concerns about treatment of dogs while in our store , please contact the RSPCA directly and they will be happy to share their findings with you. We have been operating our business for over 8 years and ensure that all dogs are well looked after while in our care. We look forward to continuing to serve our valued customers.
Helpful ReviewKind Regards
Moggy & Mutt Team
Marta Madison
Systematic abuse of animals. Visit Facebook to see evidence.
Helpful Review 1Share this review:
Moggy & Mutt
To our valued customers,
There have recently been concerns raised about the treatment and potential abuse of dogs while in the care of Moggy & Mutt. When the original video and complaint was posted, we were visited by the RSPCA. They found no evidence of abuse or mis treatment of any dog while in our care. If anyone has concerns about treatment of dogs while in our store , please contact the RSPCA directly and they will be happy to share their findings with you. We have been operating our business for over 8 years and ensure that all dogs are well looked after while in our care. We look forward to continuing to serve our valued customers.
Helpful ReviewKind Regards
Moggy & Mutt Team
Amanda
I just saw a video on a local Facebook group of the groomer hitting the dog. Do
Helpful Review 1Not go here
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Moggy & Mutt
To our valued customers,
There have recently been concerns raised about the treatment and potential abuse of dogs while in the care of Moggy & Mutt. When the original video and complaint was posted, we were visited by the RSPCA. They found no evidence of abuse or mis treatment of any dog while in our care. If anyone has concerns about treatment of dogs while in our store , please contact the RSPCA directly and they will be happy to share their findings with you. We have been operating our business for over 8 years and ensure that all dogs are well looked after while in our care. We look forward to continuing to serve our valued customers.
Helpful ReviewKind Regards
Moggy & Mutt Team
Ruby Wilson
I have seen the recent video of the traumatic abuse by one of the groomers towards a client’s dog. It was absolutely atrocious. I also witnessed rough handling from this groomer towards another dog. There was no remorse. Please do not take your pets here!
Helpful Review 5Share this review:
Moggy & Mutt
To our valued customers,
There have recently been concerns raised about the treatment and potential abuse of dogs while in the care of Moggy & Mutt. When the original video and complaint was posted, we were visited by the RSPCA. They found no evidence of abuse or mis treatment of any dog while in our care. If anyone has concerns about treatment of dogs while in our store , please contact the RSPCA directly and they will be happy to share their findings with you. We have been operating our business for over 8 years and ensure that all dogs are well looked after while in our care. We look forward to continuing to serve our valued customers.
Helpful ReviewKind Regards
Moggy & Mutt Team
Andre
I don’t know what that 1 star guy is talking about, the store owner is one of the friendliest and caring people I’ve ever seen handle a dog! They always look after Kuzum like it was one of their own. HIGHLY RECOMMENDED!
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Anthony & Sharni Monaghan
Clean, expert, friendly
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Angela Wilson
Very disappointing experience. Man at reception was very rude and dismissive. I paid $80 for a full groom for my dog and barley anything was taken offer, there was no compensation or offer to fix this even though I mentioned it numerous times. Will not be going back as its a waste of money. Not impressed
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Bernadette K
Sunday opening hours listed here (for the store as well as salon) only apply if there are scheduled appointments. Good to update Google so customers call ahead to check. Thanks.
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nergis kadioglu
Great range of accessories, food and excellent dog grooming, highly recommended!
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Cagatay inc
I bring my poodle and they allways looks great.
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Business ID: 9042
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