Dirty Dogz Dayspa & Daycare is featured on The Pet Community as a trusted provider of grooming services.

Dirty Dogz Dayspa & Daycare Contact Information and Customer Reviews
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Reviews (21)

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5.0 out of 5.0
Rating 5.0
  • Jacqueline Sykes
    Reviewed on Google

    Alysha is so good, Daisy comes home beautiful and smelling like a flower.

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  • Dean Jabbour
    Reviewed on Google

    Made my little princess look amazing. They are very good at dealing with nervous dogs

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  • Stephanie Pryde
    Reviewed on Google

    Have been going here for a bout a year now with my cavoodle. Hard to book into as they are always full for months but they do a great job and worth the wait! The girls are always lovely and my little boy always comes out very happy.

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    • Dirty Dogz Dayspa & Daycare

      Thank you so much for this wonderful review, we’re so glad to be of service and truely appreciate you taking the time to provide this beautiful review. We will pass this on to the team.😊πŸ₯°πŸΆπŸΎ

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  • Rebecca Spence
    Reviewed on Google

    I will never go back. I brought my corgi puppy here for his first visit, asking ONLY for his nails and paw pads to be trimmed. When asked about shedding, I specifically said I wasn’t worried about this and that a bath and blowdry ONLY at most would be fine. The staff acknowledged the request, and were extremely friendly and easy to work with.

    At time of pickup, I didn’t pay too much attention to the actual length or texture of his coat, just a quick glance to see that my dog was well and made small chat with the woman who handed me my dog (different than whom I checked him in with). During this chat, it came to my attention that a furminator (deshedding tool) had been used on my dog. Although I was pretty upset to hear this, I didn’t really notice the damage done until I was home.

    Once home, we soon realised that his top coat had been stripped, exposing his undercoat, which is odd as a furminator is to loosen the bottom coat, so it was clear the person using this tool did not have the correct training and overbrushed our dog.

    As I work in Sydney and hadn’t been home, I called the groomer (3.5 days after the original appt) on Saturday morning during business hours to get an explanation of the treament that had been provided.

    The women on the phone were helpful and asked that I send them a photo on Facebook which I did, and agreed to call me later. A couple of hours later, one of the two owners Facebook messaged me, saying that no wrong action had been done, they had followed the request stating that the appearance was simply from blowdrying and a light brush and that no blame could be taken, closing the matter.

    I was upset as I had requested a phone call from the very beginning, but the owner refused to call me back. I mentioned that I felt my dog had been “butchered” (upset and emotional), this led to them calling me abusive, which I was far from. After several Facebook messages back and forth, the owner finally agreed to call me. When speaking to him, it was clear that the he had not spoken to the specific groomer and had zero context of what had actually been done to my dog, which contradicts their first message confirming that the treatment followed my request and that no blame could be taken.

    When asking what further he could do for me, I mentioned a refund would be appreciated. He then asked, what type of refund, 50% or 100% implying I only cared about money when really we only care about our dog. Frustrated, I ended the call and said I’d come to visit in person so that they could see the damage. I also followed up with screenshots from the Facebook corgi community in which I had shared the incident for advice (I did not disclose their business name), other corgi owners were equally upset by what had happened.

    The next day, the business came back to me having now spoken to the groomer and admitted fault, acknowledging that a furminator and slicker had been used, blaming human error and offered a full refund. Two days later, to claim my refund & explain myself in person (no longer on Facebook chat & call), I visited the groomer where I was able to speak to both owners, where lack of responsibility continued blaming the weekend, & personal priorities as the reason for lack of care.

    Yes, they provided a refund & an apology, but their lack of professionalism is what outstanded me. They should have taken the time to investigate the situation prior to pushing the blame on me. I’m sure they had the best of intentions and are dog lovers and care for many pups, but personally, this was a really traumatic experience.

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  • Kathy M
    Reviewed on Google

    Been taking my Persian there for a couple of years now and am mostly pleased with the service.

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    • Dirty Dogz Dayspa & Daycare

      Thankyou so much Kathy, it’s our pleasure.πŸ™‚πŸ™‚πŸ’žπŸΎ

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  • Bob Tait
    Reviewed on Google

    Great service and great outcome

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    • Dirty Dogz Dayspa & Daycare

      Thankyou Bob, we appreciate your review.πŸ™‚πŸ™‚

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  • Chris Gilbert
    Reviewed on Google

    This place is doggy paradise. Great prices and excellent friendly service. When I picked up my pug Molly she did not want to leave which is handy as they also do daycare. What a great place, clean, professional, safe and plenty of quality products for all pooches, we will be back.

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    • Dirty Dogz Dayspa & Daycare

      Thankyou so much for the beautiful review and feedback. We really appreciate you taking the time. We will pass this on to our team. CheersπŸ™‚πŸΆπŸΎ

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  • Justine Quinlan
    Reviewed on Google

    To the Dirty Dogz Dayspa Team Jed & I want to say a big Thankyou for his first grooming 🐩 He is much more comfortable 😊 & happy πŸ€—. We Highly Recommend Dirty Dogz Dayspa
    staff are kind caring & professional. Jed looks forward to returning 🐾

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    • Dirty Dogz Dayspa & Daycare

      Thankyou so much for the lovely words, we appreciate it greatly. We are so glad to be of service.πŸ™‚πŸΆπŸ’•πŸΎ

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  • Kathy

    Been taking my Persian there for a couple of years now and am always pleased with the service. Best of any groomer my pet has ever had.

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  • Nic Mitch
    Reviewed on Google

    Lifesaver! My pup refuses to let me near her paws but the girls at Dirty Dogz we’re fantastic and I was in and out in 5mins. Couldn’t ask for more 😁

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  • Rod Macfarlane
    Reviewed on Google

    Wonderful people who do a great job on our Doodle.

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    • Dirty Dogz Dayspa & Daycare

      Thankyou so much for the lovely review, we really appreciate it.πŸ™‚πŸΆ

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  • Jo Ferguson
    Reviewed on Google

    Great service and care for my dogs

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    • Dirty Dogz Dayspa & Daycare

      We appreciate the lovely review Jo. CheersπŸ™‚πŸ™‚πŸΎ

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  • Francesca Loreti
    Reviewed on Google

    Our dogs love going there and the staff is super friendly and professional.πŸ’›β€πŸ’™
    It’s the place to recommend to every dog owner! ❀

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  • Mark
    Reviewed on Google

    Noodle loves visiting here, the girls are great and she always comes home happy.

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    • Dirty Dogz Dayspa & Daycare

      Our pleasure Mark.πŸ™‚πŸΆπŸΎ

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  • Ben Seton
    Reviewed on Google

    I’ve taken my boy there many times and he absolutely loves it. Comes home and sleeps really well after a full day with them. The staff are kind and love their clients, I really enjoy seeing videos they put together on Instagram and Facebook of the dogs and their daily antics. Well priced and great facility with friendly service.

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  • Tingran Yang
    Reviewed on Google

    nice cut!

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    • Dirty Dogz Dayspa & Daycare

      Thankyou for the lovely review.πŸ™‚πŸ™‚

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  • Connor Inglis
    Reviewed on Google

    The staff are very capable, do a great job and never complain, considering our dog is more than a handful for any groomer.

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    • Dirty Dogz Dayspa & Daycare

      Our pleasure Connor, Thankyou for the lovely review.πŸ™‚πŸΆπŸ’žπŸΎ

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  • Kerry Cormick
    Reviewed on Google

    Awesome staff. Very friendly

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  • Nicole Coakes
    Reviewed on Google

    Love this place …..

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    • Dirty Dogz Dayspa & Daycare

      Thankyou Nicole.πŸ₯°πŸ™‚πŸΎ

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  • Andrew Allport
    Reviewed on Google

    So happy with the service and staff. The pugs love going here as well 😁

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    • Dirty Dogz Dayspa & Daycare

      Thankyou so much Andrew, they are gorgeous.🐢🐢🐾

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  • Darren Morrisey
    Reviewed on Google

    My dog goes in filthy and comes out squeaky clean and happy

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    • Dirty Dogz Dayspa & Daycare

      Thankyou for your lovely review Darren. We appreciate the kind words.πŸ˜ŠπŸ™πŸΎ

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Business ID: 2450

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