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Pet Destination Contact Information and Customer Reviews
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Reviews (87)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Pet Destination, an out-of-the-way gem for many, boasts of an incredibly friendly and knowledgeable staff that is always eager to help. The store is praised for its cleanliness, unique product variety and special attention to even the smallest requests. The staff, particularly a gentleman named Louis, is commended for their prodigious customer service and deep understanding of various pet needs, especially in the fish section. The store has a wide assortment of pet products, including some cute and unique pet toys, and a variety of fighting fish. However, a few customers noted their discomfort with the close observation while browsing, unclear pricing, and occasional dissatisfaction with trades and charges. Nonetheless, the majority of the feedback is positive with customers appreciating the welcoming atmosphere and the assistance in forming better relationships with their pets.
Last Updated: 21/10/2023
Jacob S
In all honesty – this place is 25 minutes out of the way for me, however I still choose to only use this pet store because of its incredibly friendly staff and their prodigious customer service
I can tend to feel quite lost when looking for supplies for my pets but the team at pet destination always make sure I’m well looked after and walking away with exactly what I need. I’ve formed a great relationship with them that has allowed me to create an even better relationship with my fur family – 10/10 would recommend
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jason mackinlay
Very clean store with very helpful staff who will go out of their way to make it a very even the smallest request their number 1 priority
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Toni Carnegie
The staff are always so friendly and knowledgeable. Great place to pick up supplies and something special for our furry & feathered babies
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Apple Danish
Love this pet shop. Family owned, different products from the other big pet stores, amazing staff.
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Sam Barker
I gave them my 7 inch flower horn female which was worth around 300 dollars and ask to Atleast a thirty dollar discount of some fish as a trade and he could only give me a 4 dollar trade on a 99 dollar fish max will not be coming again don’t recommend giving them fish
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Nicola Mitchell
Average pet shop, average prices. Fish section is a bit awkward as the man follows you and watches you very closely waiting for you to buy something rather than letting you browse in your own time.
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clazza65
Always have what we need. Friendly staff.
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Ian White
Very helpful and knowledgeable staff- we are first time fish tank owners.
22Jan
Helpful ReviewWent back again with some problems with our fish.
All the staff are friendly and helpful, however when it comes to fish — Louis is a standout.
His knowledge and patience is second to none.
Thanks.
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Jade Lucy
Great variety of fighting fish and friendly service. The staff were knowledgeable and efficient in helping me.
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john gilholme
A great range of stock and fish.
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Bobbie Cullingford
The staff at Pet Destination are always so welcoming, friendly and knowledgeable.
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sonya hill
Bought two birds and cage for my daughter amazing service and help. Vicky was so helpful amazing lady a great asset for this business.
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Michael Brickell
Freindly and knowledgeable customer service.
Helpful ReviewAlways happy to help customers and they have a wide variety of pet products on offer at all times
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Andy Feltherbush
Some really cute and unique pet toys here! Managed to snag a few toys for my dog, all at a reasonable price.
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Debi Cook
Such a nice afternoon visit and my fur child met Santa. A $5.00 donation for charity. Santa and all the staff were friendly and well organized.
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Michael Di Leo
These guys and gals are always friendly and happy to help in all areas of the shop. Louis was very helpful in the fish section and has deep knowledge about different species and plants. Thanks guys 🙂
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Shibapup
Bought an aquatic plant for my aquarium last week, I believe it gave all my fish white spot.
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Sonya Underdahl
This has to be one of the best pet shops! If anything to do with fish, ask for Louis. Friendly, knowledgeable and takes time to give great advice. He has maintained my tanks and those of my friend. Goes above and beyond. I really appreciate it. Highly highly recommend…
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Patrick
Overcharged was quoted $45 for a product was actually charged $52. Searched online found product for $30ish at other places
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Felicity Tubner
It’s a well stocked store, the staff are friendly and helpful but there are so few price tags. I had to approach the staff a few times because price tags were lacking. That was very strange, I have no idea why items won’t clearly priced
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Pet Destination
Hi Felicity, we thank you for your feedback, we are in the process of re ticketing our store, we hope this Is completed next time you are back, thank you for your review, as a local independent we appreciate everyone who comes in store 😊
Helpful ReviewCraig Holden
Love this place !!! They have a expert for every animal species !!
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Kel Grace
Great selection of food, toys and treats.. staff really helpful in their recommendations as well!!
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Paul Fairs
The fish dude Louis and staff are always very helpful
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John Stott
They have reptiles and food for them
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Mark Kleinert
Friendly staff
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John Wayne
Terrible experience here yesterday I will not spend my money here again
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Craig King
Great staff , and great feeling in the store .
Helpful ReviewThey take good care of there livestock and always super friendly and helpful 👍
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Jennifer Macnab
Fabulous staff who always help and an awesome atmosphere always.
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Will Knight
Amazing staff 👍
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Nicholas Van Rooy
Thank you to Louis and the pet destination team for helping us create a lovely mixture of fish for our aquarium. We really appreciate the educated answers to our silly questions.
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Jane Mortis
Thought this place was actually decent but we recently bought fish from there i have to admire their staff are educated but don’t treat the fish right we bought 2 fish and the guy was shaking up the bag when trying to tie it like he didnt care about them I’ve bought a lot of fish in my life time and have never seen anyone treat a fish like that when putting them in a bag we were so scared rhey had killed one bc he wasn’t really good for awhile but feeling better now don’t really feel comfortable buying from there now after seeing that
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jay bailey
Purchased Vets All Natural Complete Mix. Elsewhere I pay between $66-$72. Just paid $89!! Supporting local didn’t really work for me,
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Larry Sieler
Very knowledgeable staff
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Margaret Collins
Family Run store friendly well informed staff great range of pet products.
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William Campbell
Awesome service everytime
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Craig Chandler
Friendly staff 😊
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Robyn Armstrong
Excellent! Great service. A huge range of pet items.
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sarah sandner
Great range and super helpful.
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Sharyn K
Great service and product knowledge
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Stvnify
this place is very nice great people
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Emma Daley
Adore the team at Pet Destination. They always help me find exactly what I want, I get items ready for me if I’m cutting it close to closing time. This place has quickly become our local go to pet store.
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Candice Baxter
Disgusting conditions for the live birds!! No food and water was filthy. Learn to take care of the animals you are selling a bit better. That is no life for them even though it is temporary.
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dancing dryad
Decent selection of fish. Aquariums are very well kept and staff are helpful
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Abigail Bragg
Huge format store. Lots of stock and variety.
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Scott McL
Amazing range and the staff are all first rate. Knowledgeable, helpful and just nice humans
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Little Frank
Not bad
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Mandy Clausson
Excellent service. Lovely staff.
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Jilly Rowlands
Huge store. Extensive range of EVERYTHING!!
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E Yo
Such a great place. A big thanks to Chelsea working in reptiles- very professional, knowledgeable and friendly, who helped to sex a frog.
Helpful ReviewThe place was clean, the animals were happy, everything was in good condition. The prices were very reasonable.
Would most definitely visit this place! Worth the drive for sure 👍
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Neil Davidson
Friendly helpful staff
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Joshua White
Great place
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Jessica Apsley
Great range and service
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Julie McKell
Very friendly girls
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Michael Gavin
Best pet shop on coast,
Helpful ReviewFriendly patient service
Staff actually know there stuff
There range of stock is awesome
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Terry M
Awesome pet shop on the Coast! Little family owned business and not a big chain like others. Check these guys out!!
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Baxter Mooney
Outstanding customer service, the whole staff team is always happy to help you and your pets
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Sascha G Rossiter
Lovely staff
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Cory Buck
Bird seed seems “comparable” to supermarket prices (if you include all the supermarket additives) with the added benefit of petstore quality.
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Stephen Sims
Very good service
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Ethan Fung
Everything you could need from a big pet store.
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Vivienne Walker
pet Destination parkwood.
Helpful Review“Victoria”
was ABSOLUTELY amazing with handling my birds.
What a beautiful person she is .Nothing is too much trouble gave me the confidencel was lacking I handling my baby ringnecks.Well done” Victoria”
very grateful.Vivienne Walker.
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Wayne Luff
👍the best pet shop sooooo helpful and the best advice 🐕🐩👀
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Tamara Whitby
Great friendly Family Business, always happy and helpful. Stock a wide variety of products for most animals, reptiles and fish. Here is Harry Woofa having a photo with some of the lovely staff at the Santa Pet photo shoot 🌲❤🌲
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Peter Lipscombe
Great service
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Thomas R. Martin
Friendly and knowledgeable team. Great range including birds, fish, small mammals, frogs, invertebrates and reptiles.
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Sarah crane
Very friendly and helpful
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Pet Destination
Thanks Sarah for the review 😊
Helpful ReviewLucretia Urquhart-Maxwell
Amazing service and fantastic advice!
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Pet Destination
Thank you for the review 😊
Helpful ReviewIrrational Creations
Always nice to visit, healthy animals, and great staff, with well priced products
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Pet Destination
Thank you for the review 😊
Helpful ReviewCali-Jay Lush
only place i go to buy my parrot needs! friendly staff and very knowledgeable!
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Pet Destination
Thank you 😊
Helpful ReviewKaren
Absolutely the nicest people you could meet. They make you feel so special each time you visit the store. That’s true Customer Service, thank you lovelies
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David Ogilvy
They have fresh water crayfish cherry shrimp and other assorted fish
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Pet Destination
Thanks David !
Helpful ReviewDan Allan
Outstanding range of fish birds and other aquatic animals reptiles great service
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Pet Destination
Thanks Dan, much appreciated 😊
Helpful ReviewBrett harvey
Good pet store
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Pet Destination
Thanks Brett 😊
Helpful ReviewJill Eaton
Fabulous
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Pet Destination
Thank you Jill!! Much appreciated 😊
Helpful ReviewCassandra Lippiatt
Good quality products with a great range of pets. Love their aquarium set-up and friendly staff. They do free water testing for aquariums and have knowledgeable staff on hand to help with pet related problems.
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Sam
Plenty to choose from and really helpful staff.
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Pet Destination
Thank you Sam, much appreciated 😊
Helpful ReviewEmma Perram
staff are always friendly and helpful.. also surprised by how competitive they are to the big places like Petbarn. We now shop with these guys instead 🙂
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Pet Destination
Thanks Emma, we appreciate your support!
Helpful ReviewTom Gerhardt
Everyone that works there is so friendly willing to assist and knowledgeable
Helpful ReviewA special mention to Victoria who always goes above and beyond to help you.
Yours Sincerely
Tom Gerhardt
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Pet Destination
Thank you Tom much appreciated 😊
Helpful ReviewMark Wilson
Only pet place I will shop on the GC…
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Pet Destination
Thanks Mark for the review ! We appreciate it 😊
Helpful ReviewBen Cappella
Great stock and friendly
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Pet Destination
Thank you for the review Ben ! Much appreciated
Helpful ReviewAlexander Brodie
Great variety. Fish section is phenomenal. Staff were interactive and offered help proactively
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Pet Destination
Thank you for your review Alexander ! Much appreciated 😊
Helpful ReviewJason Davy
Excellent customer service.. Thank you
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Pet Destination
Thank you Jason for the review ! Much appreciated 😊
Helpful Reviewpatrick raphael
Good service.
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Pet Destination
Thank you for the review 😊
Helpful ReviewPaul Slatyer
Friendly insightful staff who were a great help
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Pet Destination
Thanks Paul , much appreciated 😊
Helpful ReviewJodii Evans
Very friendly and helpful. My favourite pet store .
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Pet Destination
Thanks Jodii we appreciate your review 😊
Helpful ReviewSelena Zheng
thanx，kids love the fish and snails
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Pet Destination
Thank you Selena, Glad the kids love the fish and snails 😊
Helpful ReviewNick Hronis
Wide variety
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Business ID: 10351
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