PetSmart Roanoke TX love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Roanoke TX seems to be a bit of a local gem for pet lovers out there, drawing customers back with its kind and experienced staff, particularly the trainers like Melanie who's been dubbed a "dog whisperer" by a satisfied customer. The store's friendly vibe, clean environment, and pet-friendly policy are big pluses, making shopping there a pleasant experience for both pets and their owners. Whether it's for training sessions, grooming, or just picking up the essentials and a few treats, customers appreciate the good selection and the knowledgeable staff in specific sections like the aquarium. However, it's not all wagging tails; some feedback points towards areas needing improvement, like better stock levels in the fish and critter department and ensuring services paid for are fully delivered in grooming. Despite these hiccups, the overall sentiment indicates that PetSmart Roanoke TX is doing plenty right, with many happy to recommend it for pet care needs, even if prices can run a bit high.
Last Updated: 29/02/2024
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Business ID: 56541
Linda Frost
I took my rescued/adopted dog to training with Petsmart’s trainer, Melanie. I was probably as nervous as my timid dog, but soft-spoken Melanie is a “dog whisperer” 🙂
Helpful ReviewMelanie made each session valuable with easy instructions and tips to practice at home! What a great experience with such a kind, experienced, and full-of-information trainer! Audi and I will be back for another session.
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Bob Tillman
Let my dog sniff the food bagd and bought him what he liked. Pleasant experience.
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Elyse Stubbins
Always find what I need and always have good interactions with the employees when I need them.
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Melanie Roberts
Love this store! Friendly employees.
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James Jackson
My dog loves to come here
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M G
They always have what we need for our cat and the small animal selection is plentiful. Our kids love visiting the adoptable animals section!
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Cory Leming
clean
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Gerardo Trevino
Friendly helpful staff, clean store, and pet friendly.
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JustenA92
Always have the same people working the aquarium section. Very good response time and great customer service
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Andrea Flores
Love coming here for our pet’s needs! Everyone is always nice. Great selection of toys, foods and treats.
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Liz Jordan
I do not usually write reviews but this place is always short handed they cancelled on me twice and then scheduled an appointment and cancelled when we got there. I will not be bringing my three dogs back.
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D H
Inventory of fish and critters is sub par relative to other stores. They have tanks, but half of them are empty. I overheard that they’re out of crickets as well. I guess if dog and cat food is enough to carry the business that’s fine, but every time I go in there looking for fish it’s always a disappointment
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Rik Forehand
Good store with lots of products, expensive.
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Laura Bathgate
Geneva did a great Westie cut and reasonably priced, and good timing. Will be back.
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Justin Barrow
A+++
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Geneva Wallis
I had my dog groomed with Marsha. I have never had to do this before with any dog. She did an amazing job, I will surely go back to her again!
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Bob Wilcox
Good selection but a little pricey.
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Geny Guzman
This is the second time I take my dog to get groomed at this location, and both times I did not receive the service I paid for. The bath is supposed to include a sanitary trim and pad shaving (according to the PetSmart website when you are booking). My dog has never received that despite of me paying for it to be done. This is the second time I will need to not only go somewhere else but also spend extra money to get his paws shaved and sanitary trim.
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Kronez 47
Why do you even have a phone number if all you do is ignore anyone that calls.? I’ve gone in the same day and it’s bone dry never busy so why is no one can answer the phone.? Definitely needs better management.
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Ruth González
(Translated by Google) Good assortment, and tempting promotions 😊
(Original)
Helpful ReviewBuen surtido, y promociones tentadoras 😊
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