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PetSmart Sonora love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.3 out of 5.0
Rating 4.3

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Sonora seems to be a hit with the locals for a variety of reasons. Many rave about how clean and tidy the aisles are, alongside the friendly and helpful customer service that seems to be a constant highlight. It's not just the people that get a thumbs up; the resident cats are also a big hit among visitors. Although there's a wide selection of supplies, there's a call for PetSmart Sonora to stock live mice. Some concerns were raised about being understaffed and slow service, and one customer had a specific issue regarding the purchase of a plecostamus fish. However, the positive reviews far outweigh the negatives, with many appreciating the wide inventory, the cleanliness of the store, and the welcoming atmosphere for families and their pets. Even with a few hiccups, such as the occasional dead fish in tanks, the overall sentiment is that PetSmart Sonora is a reliable and friendly place for pet needs, with many customers never having had a negative experience and praising the excellent customer service.
Last Updated: 2024-02-17


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  • Jack Swanson
    Reviewed on Google

    This place is always clean aisles are neat and tidy and the customer service is always great.

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  • Bernadette Pumroy
    Reviewed on Google

    Very friendly service

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  • Lynette Hays
    Reviewed on Google

    Great help

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  • Jon Fullerton
    Reviewed on Google

    The people are very friendly and the cats too!

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  • Scott Brookfield
    Reviewed on Google

    Lots of supplies, but Petsmart needs live mice.

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  • Taylor Ratliff
    Reviewed on Google

    No one can pick up the phone under staffed and slow….

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  • Joseph Sanders
    Reviewed on Google

    Needed to grab a life jacket for my dog, luckily this store had plenty of inventory to choose from at a reasonable price

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  • Terry DeCosta
    Reviewed on Google

    Helpful customer service. Clean.

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  • Yvonne
    Reviewed on Google

    These people are so helpful

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  • Sav
    Reviewed on Google

    Absolutely horrible customer service, refused to sell me a plecostamus fish smaller than the size of my finger because “they can need up to a 50 gallon tank”. We advised her we are upgrading tanks now and again soon as we will be adding more fish to the aquarium. Still refused to even speak to me about that specific fish and tried to start telling me about a snail I was not at all interested in.

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  • George Suarez
    Reviewed on Google

    Everything you need for pets. Super friendly staff very clean place

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  • Earl Harwood
    Reviewed on Google

    Friendly staff that gets me out the door efficiently.

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  • Justin Rizzo-Weaver
    Reviewed on Google

    This location never seems to be busy and has friendly staff who are happy to engage our three children in joyful conversation about the fish, exotics, and cats present in the establishment.

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  • Catelin Schenstrom
    Reviewed on Google

    Friendly associates, clean store, welcoming environment.

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  • Tanya Reynolds
    Reviewed on Google

    I have never had a nagitive experience with your Sonora California store

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  • poop asf
    Reviewed on Google

    this place is relatively good, and the staff is friendly and helpful. however, they have a few dead fish sitting in the tanks, floating around. im not sure that it’s the best environment. maybe they just haven’t had the time to get them out.

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  • Cathy Hildinger
    Reviewed on Google

    We took our dog in for a nail trim, which we have done before. Everyone is very nice and her nails came out good.

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  • Lewis Schwertfeger
    Reviewed on Google

    Perfect

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  • Inner Wellness Spa
    Reviewed on Google

    Love the staff. Easy convenient

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  • Kristina Dunn
    Reviewed on Google

    Excellent customer service

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Rating

Business ID: 55091

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