PetSmart Southlake love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Southlake has been receiving a mix of feedback from its patrons, reflecting a broad spectrum of experiences. On the positive side, customers have praised the store for its cleanliness, with one noting the swift action taken by an associate to clean up a pet mess. The aquarium section, in particular, stands out for its impressive setup and care, drawing admiration from visitors who've spent considerable time just taking in the view. The Pet Hotel also garners positive remarks for providing a great experience with several boarding options, making it a highlight for pet owners. Nikki, an employee at the Pet Hotel, is specifically mentioned for her passion and dedication, adding a personal touch to the service that leaves pets and their owners happy. However, not all experiences have been seamless. Some customers have had less than satisfactory encounters, particularly in the grooming department. Issues ranged from communication mishaps regarding vaccination requirements to the distress pets experienced post-grooming, leading to health concerns. Additionally, the customer service aspect has room for improvement, as noted by a few patrons who found the interaction with staff less than pleasant. Despite these challenges, PetSmart Southlake continues to be a destination for pet owners, thanks to its wide selection of products, including sought-after pet leashes and an array of cat food, albeit sometimes facing stock issues with larger bags. The store's commitment to pet care is evident, though there's a consensus that enhancing the grooming experience and boosting staff training could elevate the overall customer satisfaction. All in all, it's a place that many pet lovers and their furry friends keep coming back to, drawn by the good, the care, and the occasional need to indulge in pet luxuries.
Last Updated: 2024-02-17
Business ID: 55105