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PetSmart Southlake love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Southlake has been receiving a mix of feedback from its patrons, reflecting a broad spectrum of experiences. On the positive side, customers have praised the store for its cleanliness, with one noting the swift action taken by an associate to clean up a pet mess. The aquarium section, in particular, stands out for its impressive setup and care, drawing admiration from visitors who've spent considerable time just taking in the view. The Pet Hotel also garners positive remarks for providing a great experience with several boarding options, making it a highlight for pet owners. Nikki, an employee at the Pet Hotel, is specifically mentioned for her passion and dedication, adding a personal touch to the service that leaves pets and their owners happy. However, not all experiences have been seamless. Some customers have had less than satisfactory encounters, particularly in the grooming department. Issues ranged from communication mishaps regarding vaccination requirements to the distress pets experienced post-grooming, leading to health concerns. Additionally, the customer service aspect has room for improvement, as noted by a few patrons who found the interaction with staff less than pleasant. Despite these challenges, PetSmart Southlake continues to be a destination for pet owners, thanks to its wide selection of products, including sought-after pet leashes and an array of cat food, albeit sometimes facing stock issues with larger bags. The store's commitment to pet care is evident, though there's a consensus that enhancing the grooming experience and boosting staff training could elevate the overall customer satisfaction. All in all, it's a place that many pet lovers and their furry friends keep coming back to, drawn by the good, the care, and the occasional need to indulge in pet luxuries.
Last Updated: 2024-02-17


All reviews

  • CARRIE b
    Reviewed on Google

    They were fast, did a great job but they could have cleaner areas, floor was with scattered dog fur at almost each station when we should up, thought they just finished and didn’t have chance to clean up? When we came back to to pick up our dog , the messeyness was still there! And they saidvitcwasca slow day? Sobtgey had time to clean up. Oh and there pet hotel, looks great, were going to use them for sure. All in all we always use them and always do a great job with our dog.

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  • ver
    Reviewed on Google

    Found what I have been needing in a leash for some time now. Clean store. Ver clean. Watched associate clean up a pet mess on the floor in a timely manner. Every associate we’re being professionally kind to each other. Got good clearance find. I didn’t need fish but the aquarium section was so nice that I spent close to 30 minutes just taking pictures and admiring. Whoever put together the aqua section is top notch decorator and care taker. Very clean and humane and conditions.

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  • J C
    Reviewed on Google

    Nice store

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  • Marcus “Skibo” Dean
    Reviewed on Google

    Never new Petsmart had a Pet Motel … it was a great experience

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  • Paul Rodriguez
    Reviewed on Google

    Loved the fish selection

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  • Norberto Barberiz
    Reviewed on Google

    We used to love this groomer, but recently tried to take our dog for his normally scheduled appointment. They waited for us to drive in to tell us his rabies shot was expired(would have been nice to be told this before coming in), so we made a same day appointment to our vet who said his shots were good for another few months, but we got them anyway since we had set an appointment with the groomer for the next day. Then we drove back the next day and they refused to groom him and told us our pup had to wait another 48-72 hours since he just got shots that they requested (and mind you THEY set the next appointment for. If they knew this was policy why would they make that appointment?)

    Just completely unprofessional, they lack customer service and obviously are not properly trained on how to set up appointments based on their own policies.

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  • Aaron McEwin
    Reviewed on Google

    The pet hotel is great with several options for boarding.

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  • Srikruthi Chowdary
    Reviewed on Google

    Took my fur-baby for a full groom(1st time in this location) and he has been suffering from diarrhea since we picked him and poor thing was trembling in fear. We never had this issue at other petsmart locations. Had to rush to the vet coz he has been suffering a lot. The vet confirmed it to be a result from the stress caused by grooming 🙄… not sure how he was treated by the groomers in this location
    Never going back there!!!

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  • Mel Alley
    Reviewed on Google

    Their price point is on the high side of competitiveness in most of the cat food brands my one consistent sitch is they never seem to have the large bags in the formula I’m looking for

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  • Kevin Miller
    Reviewed on Google

    Always best world

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  • Patrick Valenciano
    Reviewed on Google

    I’m trying to make hotel reservations at this location. The man/woman answers the phone on the PetSmart hotel needs more training. Very unprofessional and rude!

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  • Roxanne Byrne
    Reviewed on Google

    Give Nikki at the Pet’s Hotel a raise!!! <3 She has such a passion for what she does and it shows!! My dog Ivan is always so happy to see her and it is so comforting to know he has someone familiar to comfort him while I'm out of town <3 Thank you so much Nikki for all your hard work and enthusiasm!!

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  • Michael Allen
    Reviewed on Google

    It’s alright. My favorite part was the pet llama!

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  • Frank Gisiner
    Reviewed on Google

    Good as always

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  • mya burns
    Reviewed on Google

    There were kittens that I was looking to adopt, and one of the workers wasn’t the nicest about telling us adoption hours were over. Definitely didn’t want to work there. Our adoption helper the next morning wasn’t incredibly nicer than the lady the day before. I believe they treat the animals pretty decent, but y’all need to be nicer to your people 😂 Love my cat though

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  • Jenn E
    Reviewed on Google

    I’ve taken my labradoodle here a handful of times to get groomed and it’s been decent. This last time, my dog came home and that evening started throwing up. She couldn’t hold food down for three days straight. Finally, after spending $1,000 at the vet they told us she caught something at the groomers.

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  • Kritika Srinivasan
    Reviewed on Google

    One of the best petsmarts in the DFW area! From the petshotel to the grooming salon, these amazing workers have kept up the quality of animal service (at least for a pet store). I recently took my cats to be boarded and the lady at the front was very approachable and answered all my questions. I felt comfortable leaving my pets with them for the day. I also signed my cat up for grooming in the salon. While me cat isn’t the most feral of cats, he certainly does get anxious in such situations which is something I made sure to note with the grooming staff. They took extra care to make sure he was comfortable and when I picked him up, he felt so soft and smelled amazing. (Cats do not need grooming by nature but as he is long haired, I didn’t see any harm in doing so during the hot summer)
    Would recommend visiting, especially if you have cats 🐈

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  • Stacy Griffin-Barbeire
    Reviewed on Google

    Love This place as much as my fur babies 😁

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  • Pratistha Budhathoki
    Reviewed on Google

    Expensive but great for pets

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  • Marlo Marable
    Reviewed on Google

    Very friendly and they took really good care of Jax! Thank You!

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Rating

Business ID: 55105

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