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Greencross Vets Springvale is featured on The Pet Community as a trusted provider of vet services.

Greencross Vets Springvale Contact Information and Customer Reviews
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Reviews (51)

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4.4 out of 5.0
Rating 4.4

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
Greencross Vets Springvale is generally praised for their knowledgeable and experienced staff, with repeated commendations for their excellent service and caring approach. Many pet owners appreciate the love and care evident in the staff's interactions with their furry companions. Some customers have shared touching experiences of support during difficult times, such as the loss of a pet. Despite a few isolated incidents where some clients felt disappointed due to issues regarding lost dogs and microchipping, the overall sentiment towards Greencross Vets Springvale remains positive. The team's patience in answering questions, their helpful advice, and their unwavering dedication to pet care are particularly well-regarded.
Last Updated: 2023-10-18


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  • Richard loh
    Reviewed on Google

    Giod service,.lovely vet

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  • Lisa Sinclair
    Reviewed on Google

    knowledgeable and experienced, lovely staff too.

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  • Naveed Zanoon
    Reviewed on Google

    Good service

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  • Mark N
    Reviewed on Google

    My beloved Bella passed away and Greencross Springvale was absolutely wonderful in helping me deal with the distress I was in, I wish I could remember the receptionist who was there. I was there on the 07/10/2021, she was amazing and I want to buy her a gift. So please let me know in the comments what her name is so I can send my thanks to her.

    I have attached a photo of my little princess.

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  • The M
    Reviewed on Google

    Unsure what standard protocol is, even then no effort was made to clarify it to me.
    I handed over a lost dog that we ran into while on a walk, I explained to them that we’d like to stay updated on her condition and if she finds her owner. Me, thinking that they would make an effort to contact her owner but it seems they did nothing more than handball her to the council ranger. I called back today, incredibly upset to find the pup on an adoption website, in a shelter 1 hour away. In less than 24 hours of me handing her over.

    I’d like to think that if my dog had gotten lost and was handed into them, they’d make an effort to find me before chucking her into a cage and sending her off even further. If I had known this was what they would’ve done, I could’ve made a better effort trying to find her rightful owner without worrying about her microchip. Somewhat appalling to think that these people are supposed to “care” for our furry friends. Maybe this is standard procedure, certainly not what I was told at all.

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  • Tiffany Nguyen
    Reviewed on Google

    I have. been with Greencross Springvale for many years. However, the recent experience was absolutely DISAPPOINTING. I had one of my Chiuhuahua microchipped last year. With the yearly vaccination due, Greencross advised due to COVID they only have 1 VET available with long waiting list. I was opt for another nearby VET. It was then discovered that the chip implanted last year cannot be found on my Chiuhuahua. I called Greencross again, I was shock and extremely disappointed when told I they are flooded with appointments and it will be a few weeks until they are able to see me to check and rescan the micro chip. If the chip cannot be found, I then have the option to re-implant another microchip but it will be at owners expense! WHAT?! The MICRO CHIP implanted last year by them were FAULTY and only found out because of vaccine VET visit elsewhere. Now I am asked to pay for another micro-chip implant? I feel there is ownership on responsibility of the quality here.
    Even though I have been a very long term client here with my past and current pets, I totally disappointed with the customer value service given. I will be taking my 3 pets elsewhere.

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    • Greencross Vets Springvale

      Hi Tiffany,

      We appreciate you taking the time to reach out. It would be great to have an opportunity to chat with you further about your experience, to try and help with the concerns you have.

      if possible, please call us on 1300 836 036 (option 5) or email us at info@greencrossvets.com.au. One of our Greencross team members will be in contact with you, to find out further detail on your experience.

      We look forward to speaking with you,

      The Greencross Vets Team

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  • Leanne Lindell
    Reviewed on Google

    Always very helpful and Vet excellent

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  • Rocky Caia
    Reviewed on Google

    Rude and unpleasant to deal with. They made my placid dog wear a muzzle because he is “labeled a dangerous dog” he is a staffy. Booked in for a simple nail clipping being a a vet it would be simple right?? Wrong! They could only do half my dogs nails and I was charged full price and asked to come back in 2 weeks,where i would pay full price again. When I questioned them about the price they said he was a “stresshead and it was too dangerous to continue” (even with a muzzled) then was told to pay the money and never come back to this clinic. Im disgusted with this service and NO I wont be returning. If you have a staffy I would think twice about coming here.

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    • Greencross Vets Springvale

      Hi Rocky,

      We appreciate you taking the time to reach out, and we take your feedback very seriously. It would be great to have an opportunity to chat with you further about your experience.

      Your review has been flagged with our Customer Service team, and if possible, please call us on 1300 836 036 (option 5) or email us at info@greencrossvets.com.au. One of our Greencross team members will be in contact with you, to find out further detail on your experience.

      We look forward to speaking with you,

      The Greencross Vets Team

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  • Dheeraj Rao
    Reviewed on Google

    Was good, they were very patient in answering all the questions straight for 30mins after the appointment, very helpful understanding the covid lockdown situation

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  • Kat Johnson
    Reviewed on Google

    Great friendly Vet, staff are amazing and looked after my little girl very well👍😻

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  • Miki

    Every time I go there you see the love and care for pets in all staff faces.

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  • Luz Escobar Munoz
    Reviewed on Google

    Great service and honest in their business

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  • Lin Thatwei
    Reviewed on Google

    Good for the pets

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  • Danya Raj
    Reviewed on Google

    Really friendly staff and helpful. Always give us great advice and never rush us out the door. Our dog loves coming here!

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  • Gosavi Family
    Reviewed on Google

    It was nice to get a follow up call. Very caring

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  • Glenice Bruce
    Reviewed on Google

    They are brilliant and the staff extremely careing.

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  • Sabrina Lim (Saby)
    Reviewed on Google

    Very knowledgeable and kind staff

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  • Vanita Phon
    Reviewed on Google

    Does this place take birds?

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  • Miki McGuinness
    Reviewed on Google

    Every time I go there you see the love and care for pets in all staff faces.

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  • donna Hopkins
    Reviewed on Google

    They were kind

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  • Grant Lewis
    Reviewed on Google

    Perfect service

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  • s Watson
    Reviewed on Google

    Good vetenary clinic.Good Vets, good reception,good service

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  • Julia Andersson
    Reviewed on Google

    Fast and compassionate service in a possible emergency situation. Very happy.

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  • Anwesha G
    Reviewed on Google

    A very friendly and accommodating veterinary clinic. My dogs love going there! They are open till late which makes it easier for us to be able to take them after work etc.

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  • jacinta ganino
    Reviewed on Google

    Such a great experience dealing with everyone at this clinic! They really know how to take care of your pet and also keep you updated every step of the way. Highly recommend

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  • Toby Wilson
    Reviewed on Google

    Called at 09:13 on Saturday and the phone went straight to voicemail stating the business is closed despite the information on maps stating otherwise.

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  • VB
    Reviewed on Google

    Went there four the avian vet who was excellent

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  • Lisa Schryvers
    Reviewed on Google

    Matt Gosbell is the most amazing avian vet! Would not go anywhere else!

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  • Katherine Espinoza
    Reviewed on Google

    excellent service

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  • lclover77
    Reviewed on Google

    This clinic has a very helpful, friendly stuff ,and always giving the right advice ….the vets are top …I will highly recommend it

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  • Joshua Gordon
    Reviewed on Google

    Staff were very friendly and accommodating. Made arrangements after I stuffed up appointment time. Very professional

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  • Alexis F
    Reviewed on Google

    Not sure about other Green Cross Vet in Melbourne, but the one located in Springvale is definitely one of the best, especially Dr. Matt.

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  • Ling Suy
    Reviewed on Google

    Very friendly staff

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  • Leonard May
    Reviewed on Google

    Excellent care for your pets

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  • Danielle Richards
    Reviewed on Google

    Very knowledgeable avian vet. Definitely recommend

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  • Lynne Pretty
    Reviewed on Google

    Great place, great people

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  • Marion Passon
    Reviewed on Google

    Great service

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  • Ja Mes
    Reviewed on Google

    Oustaning support and service throughout the life of our recently departed pet. The place to go!!!!!

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  • Jacqui Simao
    Reviewed on Google

    Expert, caring advice. No excessive or unnecessary treatments, friendly staff.

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    • Greencross Vets Springvale

      Hi Jacqui,
      Thank you for your lovely words and five star review!
      We will pass this onto the team
      Greencross Vets Springvale

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  • Kathy Sorrentino
    Reviewed on Google

    Great with our pets

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    • Greencross Vets Springvale

      Thanks for the four star review Kathy!

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  • RU4REAL SUCKER
    Reviewed on Google

    Fantastic vets

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  • Dean Herauville
    Reviewed on Google

    Very helpful, thorough & caring. Great price (for Vet)

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    • Greencross Vets Springvale

      Thanks for the 4 star review Dean. We will share your feedback with the team!

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  • Clinton Nagle
    Reviewed on Google

    Very Caring Staff, Quickly Seen to and Reasonable prices

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  • Puneet Madan
    Reviewed on Google

    Good place to take your pets

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  • Antje Falconer
    Reviewed on Google

    Great caring service. I have found this at all Greencross vets I have visited. We are part of the Healthy Pets Plus program which is fantastic. And the staff always make us feel welcome when we drop in for weight checks or help with administering medication; nothing is ever too much.

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  • Peter Hall
    Reviewed on Google

    Fresh new veterans

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  • Kevin Lam loong in
    Reviewed on Google

    Very professional. N so friendly with all kind of animal

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  • Jesse Harvey
    Reviewed on Google

    Superb veterinary care

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  • Sonya Tawfik
    Reviewed on Google

    Looked after my sick kitten. Gave great advise. Highly recommend

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  • Yan Ning
    Reviewed on Google

    the vet and her nurse are wonderful and patient.

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  • Google User
    Reviewed on Google

    The staff there are absolutely wonderful and very helpful. All I can say is if you need a avian specialist this is the place to be as all staff are confident in their work. Many thanks to the team.

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Rating

Business ID: 518

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