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PetSmart Staten Island The Boulevard love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.2 out of 5.0
Rating 3.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Staten Island The Boulevard attracts a mixed bag of feedback, but it's clear that many find it a go-to spot for their pet needs. Customers rave about the vast selection of products and the exceptional grooming services provided, particularly highlighting groomers like Anthony for their professionalism and skill. The staff, when available, is praised for being helpful, kind, and going above and beyond for customers, with Chris receiving a special mention for his attentive service. However, there's room for improvement in customer service, as some visitors experienced delays and a lack of attention at the front desk, suggesting a dedicated staff member could enhance the overall experience. Additionally, issues with the main entrance doors and stock levels have been noted, alongside some challenges with the online service and curbside pickup. Despite these areas for improvement, many customers remain loyal, appreciating the clean store environment, in-house veterinary services, and the overall positive experiences they've had.
Last Updated: 2024-02-19


All reviews

  • Robert Nelson
    Reviewed on Google

    I like this store more and more I visit lol, they have a variety of things for most pets and have a great staff 👍.

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  • Rhonda
    Reviewed on Google

    PetSmart should hire a person whose job it is to provide coverage for the front desk of grooming and daycare intake at all times. No multitasking. No disappearing in the back. The front desk should never be left unmanned. When I got there a couple was there with their dog, grumbling that they had been waiting too long. From the time I walked up, they’d waited 15 minutes before someone came from the back. When the woman was done taking their dog I called to her, “Hi I’m here to –” and the woman just walked to the back and let the door shut behind her. I was standing at the grooming section, and I find it difficult to believe she did not see or hear me. Another two women were grooming a dog and it was as if they were in front of a one-way mirror (instead of a window) and couldn’t see a customer trying to get their attention. I paid $500 for daycare and grooming and I waited 20 minutes for someone to even acknowledge I existed. The phones kept ringing and no one came to answer them. I even called to see if that would lure someone to the front desk, but nope! A nice gentleman finally came from the front area into the back and assisted me. This is terrible customer service! Having said that, Anthony, the groomer, did a FABULOUS job grooming my dog and he was courteous and professional. The young lady who did my initial intake for daycare was always professional, attentive and kind (unfortunately she was not there today) and it appears the dogs in the hotel are well taken care of. I would take my dog back, but I hope PetSmart hires another staff member to ensure excellent customer service.

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  • Eric M
    Reviewed on Google

    Laziest workers I ever seen in my life

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  • MaryAnn Perez
    Reviewed on Google

    Petsmart is always a great place. They have everything I need in stock.. plus!!!!

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  • Steve Rosen
    Reviewed on Google

    Extremely disappointed that main entrance,
    near Banfield dog hospital, has been “out of order” for over 4 months. No reason nor effort to repair the doors has been forthcoming.

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  • roxann R
    Reviewed on Google

    What a joke.

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  • Kevin Saunders
    Reviewed on Google

    I would not use this locations pick up at store option. This all started when my order was accidently sent to the hylan location. After recieving my ready for pick up order email i called to make sure it was actually there due to me originally ordering the item to forest ave.. when i called i was sent to 4 different departments and i was put on hold for about 40 minutes in total. Once i was sent to the correct person i was told that my order was not there and that they were sold out. When i asked them why i was sent a reqdy to pick up message i was told that they picked the wrong item originally. I was then told that they are refunding me but this is unfair. I would have preferred a gift card because now i have to wait a few days for the refund to be processed. Im in a emergency situation my fish tanks filter is broken and i need to replace it immediately. If i knew ordering from petsmart would cause me this much of a hassle i would have just went somewhere else

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  • Wini Soto
    Reviewed on Google

    They never have anything

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  • J Cee
    Reviewed on Google

    Unless the young guy or an older woman are working, Curbside pickup is non existent!!! The girl with the green hair doesn’t do anything and you have to go get your own order!

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  • Francesca Teves
    Reviewed on Google

    Thank you Chris! You went over and above for me and my husband and for our furbaby! We were looking for an inflatable e-collar and we wanted to make sure your store in PetSmart The Boulevard on Hylan Blvd in Staten Island had it in stock before we went over there as we were all the way in the opposite side of the island and you so kindly took the time to check it for us first that you had the LAST ONE IN STOCK! Thank you again Chris!

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  • An7ver An7ver
    Reviewed on Google

    The store is very well stocked and clean. The staff is always very helpful and kind. Highly recommend going to this place. They also have in-house Veterinary service should you need that.

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  • biana ruvinov
    Reviewed on Google

    Always have a good experience with the staff

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  • Polar Bear
    Reviewed on Google

    The entrance doors have been broken for weeks forcing customers to walk upstairs along a very deserted area. Not worth the risk with the crime increase overall. I’ll take my business elsewhere until the problem is fixed. A big corporation can’t fix sliding doors for weeks???? Ridiculous!

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  • Isthar P
    Reviewed on Google

    My go to PetSmart as I live in Bayonne/NJC area

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  • Elenka San
    Reviewed on Google

    Super! We came for the first time to PetSmart for Shiba Inu grooming: bath and brush with FURminanor to reduce shedding, and Shibas are shedding horribly, I can say it was worth to come! Thank you Bradley for your awesome job! 🤩

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  • Krzysztof Karpinski (Regular Brooklyn Guy)
    Reviewed on Google

    Nice staff

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  • Derek Gregory
    Reviewed on Google

    Great customer service…,

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  • Mayya MG
    Reviewed on Google

    I think this place has staffing issues because shelves are often out of stock and half empty, doesn’t seem like they are restocking fast enough. People who do work there are nice enough except for the life of me I cannot understand why there are never any shopping carts at the entrance… Even when store is empty

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  • Olga Razumenko
    Reviewed on Google

    Online service doesn’t work!! I had only one order but PetSmart take my money twice, I asked money back and PetSmart refund my money but after couple days again PetSmart take my money!! Something wrong!! Online service is very very bad!!!! I am so sad , and open dispute between PetSmart and my bank.

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  • John Dimiceli
    Reviewed on Google

    Horrible horrible horrible

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Rating

Business ID: 55159

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