PetSmart Sterling love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Sterling has had its fair share of ups and downs according to customer reviews. While some folks have found the store a bit pricier compared to other retailers like Amazon or Walmart, the friendly and helpful service seems to make up for the extra pennies spent. Many have praised the well-stocked shelves and the outstanding grooming services provided by staff members like Tony and Kathy, highlighting their dedication to the furry clients. Adoption days are a hit, offering a chance for cats and dogs to find forever homes. However, not all experiences have been tail-wags and purrs. Some customers have voiced concerns over grooming services not meeting expectations, and an incident involving pets left unattended post-grooming hours has certainly ruffled some feathers. Despite these hiccups, PetSmart Sterling's clean and spacious environment, along with commendable customer service in various departments, suggests that the team is keen on providing a positive experience for both pets and their owners.
Last Updated: 20/02/2024
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Business ID: 55167
Alan Johnston
Went to adopt a cat and the adoption people were insufferable and disorganized.
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Grace Lee
Didn’t realize Pet Smart was so expensive compared to Amazon, Walmart, Target, Marshalls, etc… Basically, everywhere else is cheaper than Pet Smart! Friendly service though.
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William Walker
Always friendly staff & helpful, keep up the good work, the shelfs always well stock
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Esmeralda Castro
Our Family had the Worst Experience here we took our dogs 2 Goldens Retriever and 1 Husky at 2:50pm they said that they will call me to let me know when they were ready. It was 6:45pm and we call to ask if they were ready since we knew they were closing at 7pm the employee name Marissa was taking care of our dogs and she informed us that she was still working on one dog and it would take 30 mins for her to finish ,that she would call us to let us when she was done . So we waited for our call ,and no one called , we started to call and no one was picking up so we rushed to PetSmart Grooming and we saw that the place was close and locked and the lights were shut off so we ask the cashier . She informed us that Marissa had left but someone will come to give us our dogs , we waited for 15 minutes for someone to finally open the door and when you enter you could hear our dogs crying so loud. Apparently Marissa had Left at 7pm and it was now 8pm and not even the manager was notify that they were dogs there . The manager (JOSE)didn’t even know she had left. Our dogs were crying so loud and their eyes were swollen and they seem anxious and scared. This place is Unprofessional no one cares about the dogs and they leave them unattended crying for an hour and no one cared . Even the manager did not give us a call NO ONE . WORST PLACE TO TAKE YOUR DOGS I DO NOT RECOMMEND COMING HERE . We will be waiting for Corporate to call us and give us an Explanation. We want would like the person responsable like SOPHIA the Manager and her Employee MARISSA , to take responsibility on their lack of care for our pets.
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John Voigt
No birds, not even parakeets
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Mad Mike
Decent chain pet supply store
Helpful ReviewThey also do adoption days for cats and dogs
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Margaret Brown
Tony is the best groomer. He talks to you about you about you want. Excellent service!
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R Hamilton
Kathy in the salon always takes good care of our little guy!!
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Kassandra Sanchez
Everyone was so friendly and kind, went above and beyond to help schedule my two dogs at the same time for grooming which really helped me out! I know my dogs are big fluffy handfuls, but they really provided great care for them and did a quality job with grooming them.
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YA VALDU
I am very dissatisfied with the service Vs the grooming payment for my dog. Initially I had set aside 81 dollars for grooming, bath, nails, other things and an extra service of 12 dollars for my dog. Being aware that I had knots, not many enough for me to arrive at the store and the woman who served me told me that I must pay 20 dollars more so that they untangle my chest hair with a brush, I still accepted so that they would not leave it without hair . But I pick up my dog and they give it to me completely bare, I can see the color of the skin. What an insufficient and unprofessional service, do you need a clean and untangled dog to leave it normal? My dog was not so entangled that they left it the way they left it, I ask for the return of the 20 dollars, because to leave my dog like this, I would have taken it to any grooming on the street and I do it myself buying a machine shaving. What a lack of professionalism. They definitely don’t know how to work and are looking for the easiest solution.
Helpful ReviewAnd additional they left it uneven. some badly long pieces and others shorter, it shows on his face. They should return all the money.
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Tammy Khaddour
Kris in the Grooming Department did an amazing job with our FurBabies Captain Blue and Lady Duchess. Kris is very patient and thorough with the grooming he does on our puppies. We highly recommend.
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Anna
Very clean and quiet, also surprisingly big inside.
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Debra Vest
I tried to exchange dog food this morning. I didn’t want to return for cash. I bought the food there but because I had no proof I bought it there I couldn’t exchange. The food I was bringing back was on the shelf so it wasn’t like they didn’t carry that brand of food. I was also returning same brand and size I wanted to go home with. You have lost a customer for good. You are surrounded by other pet stores so one would think you would work hard to keep the customers.
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Nick Richardson
It’s expensive
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Kausthubha K
Took my dog to a 6 week beginner dog training class at this location. The trainer, Eric B, did not follow the curriculum or teach anything, he talked so much about his own life it was unbelievable. Like dude we’re paying so much money for you to teach us not talk about yourself. We left without learning anything other than “stay” and “wait”. He’s also kinda rude. I wouldn’t recommend this trainer or this location at all!!
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Laura Andrews
Best Petsmart in the area! Excellent customer service. The guy that works at the fish area was super nice and knowledgeable. Best experience I’ve ever had in a Petsmart OR Petco! They take care of their animals and customers:)
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Christopher Burns
I would not recommend taking your dog here to be groomed. The main store is great. Every time I take my dog, I ask them to wash them and trim their nails. The dogs smell after one day, and they do not trim their nails correctly or at all.
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Anthony Deaver
Three grooming visits, thee bad experiences. PetSmart’s online reporting system directed me here.
Yes. PetSmart sux. Their value proposition is knowledge and their employees often do not have it. There is nothing in stock that is not available elsewhere at a lower price.
And they asked me to tell you that I am not willing to be their customer. Go figure.
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alejandro arostegui
It was easy to locate everything I was looking for. Check out was also fast
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Donster 50
Went in for cat food, always have a great selection but it’s a little pricey.
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