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PetSmart Stroudsburg love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Stroudsburg has garnered a mix of feedback from customers, reflecting a wide array of experiences. Many patrons praise the store for its well-stocked shelves, the friendliness and helpfulness of the staff, and the cleanliness of the premises. They offer a variety of services including grooming and on-site veterinary care, which have been highlighted positively in several reviews. A unique feature appreciated by customers is the availability of diverse pets and pet products at competitive prices, making it a go-to for pet lovers. However, not all experiences have been glowing. A few customers have shared less than satisfactory encounters, ranging from issues with specific staff members to disappointment in services like grooming. Despite these mixed reviews, the management’s responsiveness to customer concerns, particularly by Rebecca, has been commended for its effort to resolve issues and improve customer satisfaction. This dedication to service highlights PetSmart Stroudsburg’s commitment to its clientele and their pets.
Last Updated: 2024-02-20


All reviews

  • Francine Torres
    Reviewed on Google

    Staff is very friendly and store is stocked well.

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  • Samovi
    Reviewed on Google

    They had exactly what we needed!

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  • Ann
    Reviewed on Google

    Always someone willing to help

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  • Paul Maldonado
    Reviewed on Google

    Very clean pets tore. Staff are friendly and helpful. They have a grooming service and hospital on site.

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  • Jared Margopoulos
    Reviewed on Google

    I was a frequent customer before this. My wife and I came to this location to get parakeets. Was met with a hateful glare from the cashier with multiple face piercings and colored hair upon entry. Usually we are greeted with a friendly hello, not this time.. As we are checking out this same angry withdrawn cashier asks us if we have other birds. We said yes, a cockatiel. She starts her fake tears and joyfully tells us we cannot take the birds after she gleefully takes out her phone and Google if they are good together. Which THEY ARE and THEY CAN be in the same cage. She must’ve Googled cockatoos not cockatiels.

    We were going to but multiple birds. The gentlemen with the covid mask captured them for us…only to have to put them back.

    Very very unpleasant and unpleasant experience for us. Cashier had it out for us as soon as we walked in. She has serious emotional problems.

    We will never be back to this location.

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  • Eddie Lothian
    Reviewed on Google

    My dog’s Vet is located there. Front desk personnel, assistants, vets are all professional and courteous.

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  • weimar dario medina
    Reviewed on Google

    Excelente servicio y precio

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  • Susan Yutz
    Reviewed on Google

    Friendly service.

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  • lama habib mardini
    Reviewed on Google

    Great store 🐕🐶🐡🐠🐟and good customer service👍got my temptations cat treats 🐈

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  • Christina Howley
    Reviewed on Google

    The workers are very friendly and helpful when you are looking for something..

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  • Damon Morrell
    Reviewed on Google

    Cool pets and good price

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  • Suzi Catalano
    Reviewed on Google

    My puppy Loves Liv. His only Groomer!

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  • diamond roman
    Reviewed on Google

    NEVER AGAIN! So unsatisfied!
    My dogs haircut came out horrible. Requested a fluffy teddy bear look and don’t even know what they’ve done to my poor fur baby. He was left with very little to NO hair! Also, not to mention the cut isn’t evenly trimmed. What I asked for VS what I got. Shame on you petsmart!

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  • Mariana Allsop
    Reviewed on Google

    I love getting our dog groomed here. The groomers really listens and are talented in their craft. I have had no issues here!

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  • Tom Swartz
    Reviewed on Google

    Dump

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  • Jan Edinger
    Reviewed on Google

    Just stopped in for flea meds for my cats got lucky and got the last 2 boxes. Store was crazy busy, suggest 2 cashier’s instead of one

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  • Vince Delpino
    Reviewed on Google

    Few dead fish in the tanks. Besides that never had an issue with them.

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  • Richard Egley
    Reviewed on Google

    Good grooming,

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  • Beverley Harper
    Reviewed on Google

    Normally I would love to give a five-star review to businesses, but in my heart of heart, my experience was a lot less than good. My daughter went into the store to buy some fish for her dad’s birthday 3 baby Oscar’s. The next day they were all dead. I called Petsmart whomever I some t told us to bring the 3 dead fish back and I told them we didn’t have the receipt he said no problem, they will take care of us. My daughter returned with the 3 dead fish as requested, they sent her home with no refund and no fish. Later that evening I realized $50 is $50 which is not okay. After calling them tirelessly and them putting me on hold and the phone hanging up on me, they finally gave me the manager’s name. I called the manager on the day my daughter was to come back. Rebecca immediately understood and empathized with the situation, apologized for the previous treatment, and assured me my daughter will be well taken care of if she comes back. Rebecca kept her word and went above and beyond to make us satisfied customers. I write this review to personally tell Rebecca to thank you! Rebecca realized that it is the customers who keep our local businesses running. I only wish they had let Rebecca handle the situation from the beginning I would have then been able to give a five-star review. It’s because of Rebecca this is Not a one-star review. Great customer service will never go out of style. Before I wrote this review I called Rebecca to tell her thank you in today’s time you appreciate those who remember what true customer service is and it’s unfortunate that people have forgotten how to offer that.

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  • Maurice Sankey
    Reviewed on Google

    I swear to god these people are racist, from the manager to the cashier to the associates on the floor. I won’t be visiting this place again for nothing. Never felt so humiliated, disrespected and ignored. Zero customer servic.

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Rating

Business ID: 55173

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