PetSmart Jensen Beach love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Jensen Beach seems to have a mixed bag of reviews, with experiences ranging from the highly positive to some that are less so. On one hand, many customers have praised the store for its convenient location, friendly staff, and well-stocked shelves, making it a go-to for local pet owners. The grooming department has received accolades for making pets feel special and providing top-notch service, with specific groomers like Rea and a team including Kelly & Seaira getting shoutouts for their wonderful work. On the other hand, there have been instances where the grooming service did not meet expectations, leading to frustration among some pet owners. Issues cited include a high turnover rate among groomers, inconsistent communication, and dissatisfaction with grooming outcomes, prompting some customers to seek services elsewhere. Despite these concerns, many patrons continue to frequent PetSmart Jensen Beach for their pet's needs, from quality pet food to aquarium supplies, highlighting the store's appeal to a broad range of pet owners.
Last Updated: 01/03/2024
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Business ID: 56597
Spearfishingdoll
I have been a petsmart grooming customer for over 10 years but as of my last 2 visits I will never return. The new lead in grooming Kelly is horrible, lazy , rude and disrespectful . She would rather shave all dogs down instead of brushing. That would explain why both dogs there were getting shaved to their skin when I showed up. I brush my dog everyday so I know that other than 2 knots below his belly (that I said could be cut off) his beautiful long hair could be brushed as it had been for 10 years. Her associate agreed when she did the initial check with a comb. A few min later I got a call from Kelly, not the associate that did the screening , saying she was going to shave him. Though I agreed to pay an unnecessary extra fee for matting she said no she would shave him so I turned around and picked him up. I made another appt with another grooming company and they had absolutely NO ISSUES with my dogs hair and he still has long beautiful hair! She needs to be fired!!!!!!
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lorraine zagorski
Very close to home, super nice people
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Elizabeth Parrillo
Rea did a wonderful job with sally thank you
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Marsha Downie
Staff is kind to both you and your pet. Efficient, knowledgeable and professional.
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Sergio D'Auria
Typical Petsmart.
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David Mendel
When you have a grooming reservation, they don’t honor a reservation, so your dog is there for 3 hours.
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Лариса Юрьевна
Friendly local store
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Becky Arnold
Well stocked and the staff is very friendly.
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Donald Reed
wouldn’t frequent any other establishment for my aquarium needs
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jake montgomery
Nice store in and out. I just went for a cat tree, and they only had 3. I didn’t like any of them, so I didn’t make a purchase.
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Hannah
The store owner clearly does not care about customers or staff. Their store is dirty and disgusting and the employees are never smiling and look stressed to the max. I’ll drive to Stuart from now on and go to PetCo.
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CJ N
My elderly Corgi is cared for and receives top notch grooming. The staff in the grooming center has earned my trust and secured us as a client
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Karen C
Great selection of quality pet food.
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Nicole Figueroa
Great experience with the grooming dept. today! Samson felt extra special. Thank you Kelly & Seaira
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Samir Aarrass
Love this place to buy chicken food. The chicks love the quality
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Olivia P
Honestly, I don’t know where to start so I will keep it general or else I will go on and on. I’ve brought my puppy to be groomed a few times and every time except the first has been a less than average experience. The turnover rate must be high because anytime I tried to stick with the same groomer, that person no longer worked there. No one is on the same page. I had one person telling me one thing and someone else telling me another. Express services are not always honored but they still want you to pay that additional fee. My appointments are constantly canceled or rescheduled, and overall the customer service is trash.They don’t care at all in that grooming salon. This time I mean it when I say I will never go back.
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nitroburn426
Clean
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Cheryl Postorino
Very good selection with decent prices. The staff are super friendly and helpful.
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Kid Menace
Awesome 👌 👏
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Shauntel Setliff
If you want a dead or sick betta go here. Their conditions are despicable. And the employees tell you they’re “sleeping”. They are in green water with fin rot and obviously starving and skinny. They always say they are under staffed no matter when you are there but the shelves are stocked and fish are dead. By far the absolute worst pet store for fish in ALL of Martin county. Go to pet supermarket instead!!!!!!! I tell everyone if you want sick fish go there.
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