PetSmart Sugarland love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Sugarland certainly has its ups and downs, according to a mix of customer experiences. Many folks rave about the store's dependable customer service, top-notch selection of pet products like the popular Meowjuana catnip, and the overall cleanliness and friendliness of the store. Pets, from terriers to Chihuahuas, have left the grooming salon looking fabulous, with grateful owners appreciating the professional and caring touch of staff like Ian and Stacy. The Pet Hotel seems to be a hit too, providing pets with a loving and engaging environment, complete with photo updates for their humans. However, it's not all smooth sailing. Some customers have faced challenges, such as notification hiccups with online orders, less than satisfactory grooming experiences for their furry friends, and less than stellar customer service encounters. A particularly distressing account highlighted concerns over pet safety in the daycare service. Additionally, there have been moments of unhelpful service and unfortunate accidents in-store that were not addressed to the customer's satisfaction. Despite these issues, the positive aspects of PetSmart Sugarland, like its wide range of products, dedicated staff, and clean, welcoming environment, seem to keep pet owners coming back. It's clear that while there's room for improvement in certain areas, the store has a solid base of satisfied customers who trust it for their pet care needs.
Last Updated: 2024-02-20
Business ID: 55177