Sign In

PetSmart South Austin (Sunset Valley) Stores

5207 Brodie Ln, Austin, TX 78745

PetSmart South Austin (Sunset Valley) love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart South Austin (Sunset Valley) is becoming a go-to destination for pet owners, thanks to its wide selection and incredibly friendly staff. Shoppers are raving about the fantastic, well-kept store environment where the staff is always ready to lend a helping hand, ensuring a pleasant self-service experience. The store's clearance deals are a hit, making it a must-visit for bargain hunters. Pet parents are particularly thrilled with the Pet Hotel, praising the stress-free boarding process and the kind, welcoming staff that makes both pets and owners feel at ease. Grooming services receive mixed reviews, though many highlight the outstanding results and care their pets receive. However, a few customers have shared less positive experiences, urging others to stay vigilant and communicate clearly with groomers to ensure their pets get the best possible care. Despite these isolated incidents, the clean store, wide range of products, and the ability to bring pets along for the shopping experience keep customers coming back. Whether it's for grooming, boarding, or just picking up the essentials, PetSmart South Austin (Sunset Valley) is making a strong impression on the local pet community.
Last Updated: 2024-02-20


All reviews

  • Kevin Davis
    Reviewed on Google

    Wide selection and friendly staff

    Helpful Review

    Share this review:

  • Zu Deze
    Reviewed on Google

    Fantastic and super well kept store! The staff is welcoming and helpful when needed. The store is pretty self serviceable if they are too swamped however.

    They do great deals on clearance so keep an eye out on tags

    Helpful Review

    Share this review:

  • Beatriz Flores
    Reviewed on Google

    Super agradecida

    Helpful Review

    Share this review:

  • Ladislao Loera
    Reviewed on Google

    Very helpful. My dog was thrilled to visit.

    Helpful Review

    Share this review:

  • Emily Radcliffe
    Reviewed on Google

    Extremely pleased with the boarding process at the Pet Hotel! Was able to book last minute after my sitter fell through and even received a discount for being a first time boarder. Pup came home happy and did not show any signs of stress or anxiety. Staff was extremely kind and welcoming and made what could have been a stressful situation harmonious for me and my pup. Will gladly board my pup at the PetSmart Pet Hotel again in the future! Thank you!

    Helpful Review

    Share this review:

  • Joshua Harrell
    Reviewed on Google

    Joey did a wonderful job on my fur baby!

    Helpful Review

    Share this review:

  • Michael Ryan
    Reviewed on Google

    Always has everything

    Helpful Review

    Share this review:

  • Nancy Lauletta
    Reviewed on Google

    I’m absolutely appalled by my dog’s bath and brush grooming experience with Linda V on 9/23/23. First, nobody called or texted after he was there for a few hours to let me know he was ready. I finally called and they said he’s ready. I prepaid online and headed out. When I got there, there was no report card for him. The employee that looked said to another that Linda was the groomer and seemed to knowingly understand why but didn’t say anything. When I saw my black lab I noticed his fur was very flat. When he gets bathed his fur gets wavy and has more volume. He was also bone dry which never is the case after a bath. When I got in my car I sniffed his head. It didn’t smell like anything. Neither wet dog nor clean dog. I sniffed his back and that smelled fragrant. By the time I got home I was sure he wasn’t actually bathed. I fully believe he was just sprayed with some doggy cologne and sent on his way. I can’t believe the employees had the audacity to do this. I understand things happen but they should have been honest with me. I didn’t say anything at the time or even call but I just got my dog from his doggy daycare today and they bathed him. His fur is shiny, wavy, and damp. Clearly he had a bath. It just confirms that I was charged for a bath that didn’t happen at PetSmart and my time was wasted as well. I’m a teacher and can’t afford to be giving major corporations money for services not rendered. I won’t be back.

    Helpful Review

    Share this review:

  • Kathy Martinez
    Reviewed on Google

    Very clean & Nice staff

    Helpful Review

    Share this review:

  • Too Sassy
    Reviewed on Google

    This is where my pup stays when I need to board her, and she ❤️ 😍 it! She has a favorite staff person and he really takes good care of her.

    Helpful Review

    Share this review:

  • Don Burns
    Reviewed on Google

    Friendly helpful Staff!

    Helpful Review

    Share this review:

  • maurice edwards
    Reviewed on Google

    Turn around on online orders is slower than I would like but staff are generally helpful when needed

    Helpful Review

    Share this review:

  • Sarah Meyer
    Reviewed on Google

    Grooming tried to charge me the extra $15 for nail grinding for both my dogs when they did not do the service. They did attempt. But did not do. There is a difference. They did not even clip all of their nails. They were hesitant to take it off after I pointed it out. They even put my dog back up on the table and forced her thru it again. She wouldn’t let them grind her nails, which was proof that they didn’t do it the first time. But be mindful & aware.

    Helpful Review

    Share this review:

  • Neal Behymer
    Reviewed on Google

    They had the exact toy that I needed for my girlfriends cat, ordered it awhile back but at this location got him some treats too and always enjoy checking in on the adoptions and the birds.

    Helpful Review

    Share this review:

  • Bryson Lopez
    Reviewed on Google

    Staff is nice and helpful. It is nice to be able to bring your pet to pick out their treats and toys.

    Helpful Review

    Share this review:

  • Cecilia Hope
    Reviewed on Google

    Do not get your dog groomed here if you love them. Our dog is a rescue and difficult to groom. However, this location was able to successfully help us before so we wanted to continue utilizing them. This time though our groomer was highly unprofessional and careless with our dog. This experience was terrifying for our dog and ourselves.

    Helpful Review

    Share this review:

  • Austin Gentile
    Reviewed on Google

    Our groomer rescheduled our appointment because she didn’t want to stay late that day. Then we go in when she said she would be there and she wasn’t. Finally today she was there. We go in and it’s very poorly managed in there, workers yelling at dogs, very unnerving. Our rescue decided to poop and pee all over our groomer, but she knew going into this he would be difficult as this wasn’t her first experience with him. About 5 minutes later we get called back in and the groomer was covered in feces but our dog was HANGING from the groomers table by his neck. This lady just cared about her shoes not our dog hanging by its neck about to die. ANOTHER WORKER HAD TO STEP IN TO SAVE OUR DOGS LIFE. Our groomer told us basically that she was done and we had to leave. I asked politely for some wipes to wipe out dog down with and the manager just stared at me. Like made me feel like an idiot for asking for wipes. Don’t go here.

    Helpful Review

    Share this review:

  • Betty Gilmore
    Reviewed on Google

    Very profesionales

    Helpful Review

    Share this review:

  • Alex #1
    Reviewed on Google

    They had large crickets I needed and got me checked out quickly. I didn’t have to go find someone either.

    Helpful Review

    Share this review:

  • Rosario Espinosa
    Reviewed on Google

    Excelente Servicio

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55181

Nearby businesses in this area