PetSmart Superior love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
Location
Improve this listing
Reviews (20)
Add a Review
Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Superior seems to have a mixed bag of experiences according to various customers. On one hand, pet owners rave about the joy their dogs experience visiting, the super helpful staff who offer guidance on pet nutrition, especially for those with specific health conditions like kidney disease, and the store's ability to always have the necessary pet supplies. The cleanliness of the store and the friendly service also get a thumbs up, making shopping there a pleasant experience for many. However, there are concerns raised about the welfare of the animals for sale, particularly fish, with reports of unclean tanks and a need for better care. Additionally, some customers have had less than ideal experiences with pet grooming services, citing stress and dehydration in their pets post-appointment. The store's new policy requiring proof of a 5-gallon tank for beta fish purchases has also stirred up some confusion and disappointment, highlighting a potential area for clearer communication. Despite the few hiccups, the exceptional moments of customer service, like going the extra mile to find a lost debit card, underscore a commitment to customer satisfaction that many appreciate. While prices may seem higher compared to online or other local stores, the overall sentiment suggests a generally positive experience with room for improvement in specific areas.
Last Updated: 20/02/2024
Add Review
Leave a Reply
Business ID: 55183
David Stasney
My dog loves going in
Helpful ReviewShare this review:
Anton Pavlov
Excellent
Helpful ReviewShare this review:
Marian Freshour
When trying to buy a beta fish today I was told at the check out that there is a 5 gallon tank requirement for the purchase of a Beta fish. We were planning on using the fish bowl that had kept our other beta fish alive for 2 years in. Check out store person told me this is the new store policy for the purchase of a beta fish. I looked on their website and there is no such policy listed. Also they are selling a 3 gallon all- in- one kit under the small cups that they keep the beta fish in. If this is truly the store policy than there is be proper signage of a 5-gallon tank requirement. I then stated that my friends fish had died and it was likely that we could get the fish tank from then. The person then told me that I would need to bring in proof of an appropriate sized tank to show her before she would allow for me to purchase the fish. My daughter was very upset. It is appropriate to make sure people care for the animals but to require Proof seemed over the top.
Helpful ReviewShare this review:
mac carrillo
Always can find cute outfits for our cat, reward system and coupons could be a lot better however
Helpful ReviewShare this review:
AJ
It’s like all the rest. Never enough open registers
Helpful ReviewShare this review:
Sage
The people here are super helpful! My cat was recently diagnosed with kidney disease and they were very helpful in figuring out what food to feed him.
Helpful ReviewShare this review:
lily young
I wouldn’t have even given this one star if I had a option. I came to come pick up some more fish for my aquarium and I can say there was at least 2 dead fish in each tank, they were dirty and unclean. I counted 5 dead betas on the shelf and others swimming in very unclean water. One looked to be dead for over 2 days. Customer service was good but they definitely need to take care of there animals no matter how small.
Helpful ReviewShare this review:
Christina P
I shouldn’t even give this one star. This is the SECOND time I’ve picked my pup up and she is terrific. Anxious and scared and stressed. They kept her from 9 am to 2:30pm. I was supposed to get a call by noon (at the latest).
WORST part– she was once again dehydrated. Once more, they didn’t take her to pee once.
I DON’T CARE you’re understaffed. Stop taking pups then until stuffing if sufficient. Do NOT take your fur babies here right now. $100 later and it was a traumatic experience …for all of us.
Helpful ReviewShare this review:
Annette Angel
I was very disappointed by the service and the attitude of the employees. My puppy looked like 10 year old was learning how to do a makeover. Horrible experience.
Helpful ReviewShare this review:
Brent Niccore
We recently picked up five fish from this store. A week after introducing them to our aquarium every single fish we had before along with the new ones died. We’ve had most of these fish for 4-5 years. Devastated
Helpful ReviewShare this review:
Young Shon
Always friendly service. Well organized
Helpful ReviewShare this review:
Marcia Ham
Friendly service, always have what I need
Helpful ReviewShare this review:
Andrew Schneider
Nice Pet shop.
Helpful ReviewShare this review:
Addy Vela
Great as always. Mochi loves it here!
Helpful ReviewShare this review:
Nick Howarth
Always a good shop
Helpful ReviewShare this review:
Nicole R
The prices at this store are INFLATED like crazy! I’m not sure if it’s the location or what… I always need to price check to match for the actual cheaper price. Prices don’t even reflect online prices. I got a thing of fish food, $14. Thought it was pretty expensive. Didn’t have time to check the price… sure enough I look at Petco and Petsmart have it got $9. It’s insane the greed this location is doing to local customers. Shop local.
Helpful ReviewShare this review:
Humberto
Nice clean store
Helpful ReviewShare this review:
Tyler Davis
Good aaf
Helpful ReviewShare this review:
Chandler Meredith
Literally the most amazing Petsmart ever. We lost our debit card and they went out into the parking lot and checked for are card and look throughout the store and unlike most places they usually honestly don’t care. They definitely went out of their way and the staff here is always amazing. I will forever go to this Petsmart. They are truly the best.
Helpful ReviewShare this review:
Jen Gerthe
They always have the pet supplies I need.
Helpful ReviewShare this review: