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PetSmart Johns Creek love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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3.0 out of 5.0
Rating 3.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Johns Creek offers a mix of experiences for pet owners, with plenty of shoppers expressing satisfaction over the services and products available. From the convenience of a nearby location for those inevitable lost cat name tags to the praise for exceptional employees like Hannah in Pets Grooming, it's clear there are standout aspects to PetSmart Johns Creek. While some customers have encountered issues, such as a mix-up with an online order or a longer than expected wait time for grooming services, many have found the staff to be friendly and the store well-stocked with a variety of products. Positive experiences extend to pet grooming, with some noting efficient service that leaves their pets looking great in a shorter time. The store's adoption events and the pet hotel also receive special mentions for their awesome team and excellent service. Even in instances where customers faced challenges, it seems there's a willingness from management to resolve issues, contributing to a generally positive atmosphere. Whether you're stepping in to browse with your kids or looking for specific pet care needs, PetSmart Johns Creek seems to offer a comprehensive and engaging experience for pet owners.
Last Updated: 2024-02-20


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  • The Man
    Reviewed on Google

    My cat loves to lose her name tags. Pet smart is close by and thankfully inexpensive.

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  • David Sewell
    Reviewed on Google

    Hannah in Pets Grooming is the Best Employee I have ever come in contact with at PetSmart, Period!!!

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  • Susan Johnson
    Reviewed on Google

    There’s an alarm on that they won’t fix. Very disturbing.

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  • L Davenport
    Reviewed on Google

    I ordered eye drops for my turtle from PetSmart online. When I picked them up at the Suwanee store, the box was wrapped in the receipt. (It was a small package, and the receipt was a full sheet of paper.) Before I left the store, I went to pick up something else, and I noticed the side of the box said “ear drops.” When I unwrapped it it turned out that they gave me dog eardrops instead of turtle eyedrops. When I pointed it out to the clerk, she walked back to the aisle with me and said that they were out of the turtle drops and asked if I wanted to receive a refund. Of course I wanted a refund, since dog ear drops are not going help my turtle’s eyes.

    I was upset that the website showed inventory when they were actually out of the product, but it was more disturbing that the employee/s in the store tried to give me a different, totally inappropriate product instead of calling me and telling me they were out. If this was an honest mistake, it was quite a big one. The reptile products are nowhere near the dog products. I had ordered the product the night before, and they were not busy when I came in the next morning to get it, so I don’t believe that contributed to the mistake.

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  • Abhilash Srivastava
    Reviewed on Google

    I don’t usually write reviews unless absolutely necessary, but felt compelled to let others be aware and make an informed decision. I have been purchasing and feeding my dogs Merrick® Grain Free® Chicken Flavored Adult Dry Dog Food for quite some time without any issues. Last purchase on 10/31/2023 at PetSmart of Johns Creek (3630 Peachtree Pkwy Suwanee, GA 30024). Fed my dogs the food on the night of 10/31, and both my dogs are sick. I did not feed my dogs any other food or treats since yesterday. Went back to the store to return it, response from the “A Manager” (didn’t ask his name), “Sir we can not take a dog food back once it is opened”. I repeated myself, “how do I know if the food is good or bad without opening it and feeding it to my dogs”? Got the exact same response from “A Manager”, and on top of that they gave a very valuable suggestion, “Sir, you can donate this food to some dog shelter or something”. My next question to them, “So now you want me to make other dogs sick by eating this same food? Do you have any brain?” Same response, “I’m sorry Sir, once a dog food has been opened, we can not take it back.

    Pet owners beware: If you feed your dogs “Merrick® Grain Free® Chicken Flavored Adult Dry Dog Food”, please use extra caution, and if you don’t want to deal with “A Manager” who would be dumb enough to suggest to donate a bad dog food which made my dogs sick to some dog shelter, please do avoid the PetSmart in John Creek, GA (3630 Peachtree Pkwy Suwanee, GA 30024).

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  • Cameron Congleton
    Reviewed on Google

    10/18/23 updated review:
    The past 3-4 grooming appts haven’t been 5 star. Yesterday it took 2.5 hrs to have my calm, short haired dog get a simple bath and brush. They said 1.5 hrs so I ran some errands and came back 10min past that. They said they just needed to trim her nails and pads and brush her out, should only take 10-15more minutes. But then the same employee took a walk in nail trim which took them 30min to do. Then he finished my dog which took another 15min. I just don’t think it’s right to not finish up the one who had an appt first, and who had been there too long already, instead of making me & my dog wait another 45min in store.

    2021 review: Curbside is quick and easy, orders always accurate. Our furbaby was overdue for a good bath so we upgraded and did the full package (nails smoothed, teeth brushed, fragrance spritz). She didn’t have a bandana as advertised but that’s alright. They were so nice to get her to her vet check up next door after her bath and curbside pup pickup and drop off are an added bonus to help me feel safe during the pandemic as I’m high risk for complications.

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  • RegRep
    Reviewed on Google

    The people are friendly but for almost a month they haven’t had Medium Frozen rats. I just got done speaking with an associate and he said they were changing vendors and it will be at least another week before they get another shipment in. I have a busy schedule and can’t afford to go shopping around finding who has rats in stock. My animals need food and this location has majorly dropped the ball.

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  • Devan Menchio
    Reviewed on Google

    They wouldn’t let me play with the cats.

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  • Yan Lin
    Reviewed on Google

    This place only want to take your money and refuse to work on any dog with the slightest difficulty. They will make your refund the most difficult even when they cannot provide services.

    My dog is scared of grooming so I told the groomer that. The lady went straight to cut the hair on the face to test my dog. My dog did not react well so they told me that they can’t groom him. Other grooming places never have problems with my dog. I asked for a refund but they told me to come back to get a 3 months training on my dog so he can warm up to it.

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  • Crypto Plumber
    Reviewed on Google

    They pretty much have everything thing you could possibly need. Good amount of hours open for convenience.

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  • Ivory Fillmore
    Reviewed on Google

    Absolutely terrible grooming service, I would give a 0 if I could. Very unprofessional, never been treated so poorly in all of my years of coming to PetSmart. Disgraceful.

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  • IT4Kids
    Reviewed on Google

    Snowpy got nail trimmed

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  • Mayuresh Kadu
    Reviewed on Google

    Stepped in here with my kids to browse only. Really enjoyed ourselves with the good variety of pets and related products. Nice clean shop with friendly employees.

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  • Joan Phillips
    Reviewed on Google

    Manager was visible and made things right on an order error. Store was well- stocked.

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  • Gauhar Ali
    Reviewed on Google

    Saturday adoption is great. Awesome team

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  • Noor C
    Reviewed on Google

    Matt definitely needs training. His position is clearly argument service and not customer service.

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  • Valerie A
    Reviewed on Google

    Their grooming salon is great and efficient! I used to go to another location and they would take more than 4 hours for my dog’s grooming. This place leaves my maltipoo looking great in 2 hours. Great service!

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  • Brenda Warbington
    Reviewed on Google

    Employees are always friendly. Store is clean. Great variety of products.

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  • Lonesome_ Pig
    Reviewed on Google

    Ever since the new manager “Jennifer” took over the store really doesn’t feel the same. A lot of workers I knew in there left very quickly. The whole atmosphere and friendly aura I felt just isn’t there anymore. I will definitely be going to a different store from now on.

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  • Erin Martin
    Reviewed on Google

    First off, my dog loves coming into petsmart. Its like therapy for her. Went out of town and put my dog in the pet hotel and the service was above and beyond. My dog was hesitant at first but warmed up quickly. She really enjoyed her private room. She even got a good exit bath. I will definitely use them in the future.

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Rating

Business ID: 55187

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