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PetSmart Tacoma love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.3 out of 5.0
Rating 4.3

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Tacoma has garnered a mix of feedback, but it's clear that many customers are coming away with positive experiences. The store is repeatedly praised for its cleanliness, organization, and the wide selection of products available, making shopping trips quick and convenient for pet owners. Friendly and helpful staff are often highlighted, with special mentions of employees going above and beyond to assist with needs ranging from finding specific items to offering advice. While there's a delightful note on the joy of seeing friendly dogs in-store and commendations for the customer service, a few customers have shared instances of feeling judged or experiencing less empathy than expected, particularly when it comes to product returns or advice that doesn't fit every pet's unique needs. Yet, the overall sentiment remains upbeat, with many customers appreciating the value and selection PetSmart Tacoma offers, alongside the special shoutouts to knowledgeable staff in various departments, ensuring both pets and their owners leave happy and well-cared for.
Last Updated: 2024-02-20


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  • April Clarey
    Reviewed on Google

    Good customer service, nice selection, clean store.

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  • Missi Parker
    Reviewed on Google

    Clean and well organized store.

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  • Kirsten
    Reviewed on Google

    Nice place and was clean when I went. Friendly environment!

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  • Cheryl Pacheco
    Reviewed on Google

    Always find what I’m looking for.

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  • Nadine Lewtas
    Reviewed on Google

    Shop early and not crowded at all.

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  • Stacy Ray Reynolds
    Reviewed on Google

    If you are not going to “promote” an item, why sell it??? Feeling a little judged after my visit to this store today. I was looking at an item in the “training” section and one of the workers approached and asked if I needed help, I explained to her why I was looking at the item and she began her “speech” on why I shouldn’t use said item, and another customer walked by and inserted his 2 cents, supporting the worker. When she was done, I politely said unfortunately none of those options work for us and our reactive dog, we use what works and have had a trainer teach us how to help him safely and effectively. Just because a certain method does not work for one dog, doesn’t mean it won’t for another. NO TWO DOGS ARE THE SAME. It is very isolating and sometimes defeating when raising a reactive dog, and to go to a “pet” store and have the worker basically tell me everything I do for my dog is wrong, was very frustrating and upsetting.

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  • Leanna Westby
    Reviewed on Google

    First of all it was so fun to see all the dogs that came in to this store. A special shout out to
    “Joseph” from Blue Buffalo who went above and beyond. He showed us where the flea medication was for our cats, he offered to get us a cart and when we were checking out, he was bringing in carts. Very valuable representative and super friendly employees. 💯% will be back!

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  • Glenda Calvin
    Reviewed on Google

    Loved it and very friendly

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  • Kelly Latimer
    Reviewed on Google

    They had all the bird products I needed at a better price than competitors. I was happy!

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  • Mike Dethlefsen
    Reviewed on Google

    Fast in and out in less than 15 minutes.

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  • Michael Bolar
    Reviewed on Google

    We found what we needed at a good price.

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  • anty drean
    Reviewed on Google

    They never seem to have the brands that my pets want, and they are more expensive than other chains or even local pet stores. I recently bought a cat toy that promised to move like an insect. It only spins around, and only on a hard floor. On carpet it does nothing. When I took it back, there was a huge line, one cashier, but a manager type person was acting like a greeter. I asked about returns and she told me I had to stand in the line for the only cashier. I turned to leave because I was tired and she tried to convince me it would go fast. The line went back into the products. I felt that she lacked empathy for me, and would have been better use to the store if she’d opened another register.

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  • James Waggoner
    Reviewed on Google

    Plenty of people around to help you and answer questions. Good selection. Clean store.

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  • Mandy's Rain
    Reviewed on Google

    Went in to look around, bought some stuff for my dog.

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  • Roxann Murray
    Reviewed on Google

    The person in the grooming salon checking in the pet should be the one grooming the dog so there are no misunderstandings. Every time I have come here, it has not turned it out well. I tell them what I would like done and they don’t do it.

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  • Sophia Lozier
    Reviewed on Google

    They was helpful when we was trying to find dog supplies for our new puppy 🐶

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  • Brooke Owen (Brooklynn)
    Reviewed on Google

    I love the kitty toys and somehow I find myself looking at pet stuff for pets I don’t own lol! Love coming here for my kitten! Just waiting for small harnesses to come in! She would love walks!

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  • MzCapricorn
    Reviewed on Google

    The ladies in the fish department are very knowledgeable about the fish species they have and how we are to care for them….thank you

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  • Ty Rone
    Reviewed on Google

    Awesome lady helped me

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  • blo
    Reviewed on Google

    Great store

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Rating

Business ID: 55193

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