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PetSmart Taylorsville love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Taylorsville seems to have garnered a mix of reactions from its customers, but the overall sentiment tilts positively, highlighting some standout features and areas for improvement. On the bright side, many patrons have lauded the store for its cleanliness, friendly and helpful staff, particularly noting individuals like Caroline and Elle for their exceptional service, suggesting they deserve recognition for their efforts. The grooming services, especially Ashley's work, have been appreciated, leaving pets looking beautiful and loved. The store has been commended for its care towards adoption animals and the proactive steps taken to ensure the well-being of pets, even in the pet hotel, reflecting a genuine concern for animal welfare. However, some customers have pointed out areas needing attention, such as customer service and the quality of grooming, which seems to have experienced a dip. Comparisons with competitors and mentions of better deals online suggest room for competitive strategy enhancement. Yet, the overarching narrative appreciates PetSmart Taylorsville for being a pet-friendly environment where both pets and pet owners feel welcomed and taken care of, making it a noteworthy stop for pet-related needs.
Last Updated: 2024-02-21


All reviews

  • Zachary Bednarik
    Reviewed on Google

    I am not the kind of pet person to buy from a chain or recommend, but this place is awesome.

    Specifically, Caroline is awesome. She knows what’s up, and deserves a raise!

    By far, the best experience I’ve had at any and all of the petsmart/petco in the valley, or the state for that matter. It’s clean, they care, they are actually knowledgeable, and they’re the right amount of pushy for donations. The cashier that worked with me was also awesome.

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  • AJ Jemmett
    Reviewed on Google

    Not as good as petco

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  • Melissa Smith
    Reviewed on Google

    It’s okay. A lot of items are cheaper online, so check! Even on their own site.

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  • Tracy Martinez
    Reviewed on Google

    Always helpful awesome people!!! I go here at least weekly & they’re helpful every time.

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  • CaptAmazing13
    Reviewed on Google

    Store is always clean, adoption animals look cared for, doggy daycare is always Pawpin! Staff is friendly and helpful! Really nothing bad to say about the place!

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  • Princess Magnolia
    Reviewed on Google

    Great place to ‘pet’ smart.

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  • DANNYRA CASTRO
    Reviewed on Google

    I take my dogs to get hair cut and pampering, they always look beautiful, they get near little shaky, but leave fine, Ashley is amazing groomer, my babies love her

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  • Reuben De La Casas
    Reviewed on Google

    Very helpful

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  • Gary
    Reviewed on Google

    People friendly, pet friendly

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  • Rhonda Slack
    Reviewed on Google

    Nice petsmart store. Great stop for my friend, myself and my dog.

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  • Chris Caldwell
    Reviewed on Google

    They don’t eat the pets

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  • tristan kirk
    Reviewed on Google

    Pore customer service and Nad animal condition and care

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  • Lacey Talcott
    Reviewed on Google

    They are very friendly workers, love to look at what animals they have at the time

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  • Francisco Rivera
    Reviewed on Google

    El mejor lugar para mis hijos perrunos y gatunos

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  • John Hepperle
    Reviewed on Google

    Well they red flagged me because I guess your only kept in the system for a year. Took the cat here and told the new crew the same thing and they blantly disregarded my requests. The girl there had the cat taken to bansfield everyday because she wouldn’t eat when I told them that from the get go. I said it was fine to take her once just so it would be documented but she continued to call me everyday and tell me their taking her back. I said she is going to be traumatized by continuing to keep moving her around but she decided to get argumentative with me saying she’s just concerned about my cat. Well if you were you would listen when I said exactly how the cat would be. Well I could care less now if I can’t take my animals there anymore as I won’t be taking them back.

    Left my cat at the pet hotel for a week and i told them she wont eat they said cats are normally shy. Well she wasnt eatting and they went above and beyond to have her checked out to make sure something wasnt wrong with her. They called me and let me know about her appetite and i let them know it was ok as i know how she gets. Definatly would leave my cat here again knowing they are actually watching her unlike some of the other places ive looked into before choosing here

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  • Laulej Erakrik
    Reviewed on Google

    Fantastic

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  • Robyn Glahe
    Reviewed on Google

    The quality of the grooming has gone downhill. Our pup looks sloppier when we get him then when we dropped him off.

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  • Carol Stence
    Reviewed on Google

    On August 29 I called Petsmart in Taylorsville . This young girl answered and I asked her if they were busy She said no. I get there at 12:45. And when I get there, they are busy in the girl that looks like a dude that has her hair up in a ponytail with pink hair tells me to come back around one. You can tell she was irritated went out in the lobby came back at that time you can tell she was irritated. She finally grabs my dog. Same person. You can tell she was extremely irritated and she was rude and when I finally came in when I left I look back in the window and she was talking about me to the other girls and they were all looking at me I will totally come back to the store, but I will never let her ever touch my dog again I don’t understand how they can have people like that working there not only that dogs can feel the tension.

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  • Leslie Woods
    Reviewed on Google

    A wonderful place. They help adopt out rescue kittens & cats. ❤️

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  • AJ Krumpelmann
    Reviewed on Google

    The cashier, Elle, definitely deserves a raise. I haven’t had many good experiences at this particular location, but she was really helpful and treated me with some kindness that was sorely needed.

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Business ID: 55213

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